Password Reset release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The ServiceNow® Password Reset application enables you to set up your end users to reset and change their passwords either using self-service or with the help of a service desk agent. Password Reset was enhanced and updated in the Australia release.

    Password Reset highlights for the Australia release

    Use the Password Reset granular admin role to configure Password Reset features.

    See Password Reset for more information.

    New in the Australia release

    Granular admin roles in Password Reset
    Configure the Password Reset application features using the granular Password Reset admin role (password_reset_admin).

    Activation information

    Password Reset is a ServiceNow AI Platform feature that is active by default.