---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Retail release notes

# Retail release notes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The ServiceNow® retail applications streamline frontline operations and customer experiences. Retail applications were enhanced and updated in the Australia release.

## Retail highlights for the Australia release {#retail-rn__retail-rn-highlights}

* Enable store staff and HQ support agents to report, resolve, and track equipment failures through a structured break-fix workflow.
* Enable HQ to publish standardized audit plans that automatically generate store audit cases and tasks for field auditors.
* Enable Moveworks to notify store associates in real time when a break-fix case is assigned, resolved, or needs more information.
* Enable HQ to create and distribute standardized questionnaires with stores to capture audit results and operational insights.
* Build smart store task questionnaires for Retail with conditional logic, attachment support, and role-based response visibility.
* Complete store task questionnaires for Retail directly from the Retail mobile app.
* Enables real-time tracking and monitoring of published store plans with visibility from overall plan status to individual store tasks.
* Enable HQ users and regional managers to create operational store plans involving cases and tasks for multiple stores through a guided, streamlined user experience.
{#retail-rn__ul_jqn_2dk_rhc}

See [Retail](https://www.servicenow.com/docs/access?context=rahi-retail-operations-overview&version=australia&pubname=australia-retail-industry&ft:locale=en-US) for more information.{#retail-rn__retail-rn-highlights-2}
Important:  
Retail is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Australia release {#retail-rn__retail-rn-new-features}

This section describes new features and enhancements in this release.{#retail-rn__retail-rn-new-features-intro}

:   Create and publish smart assessment templates for store operations with Smart Assessment support for conditional logic and role-based visibility.

[Manage store plans](https://www.servicenow.com/docs/access?context=rahi-retail-manage-store-plans&version=australia&pubname=australia-retail-industry&ft:locale=en-US)

:   Store plans provide new capabilities for HQ and regional managers to create operational plans, schedule recurring tasks, and fulfill the tasks through the Retail mobile application.

## Activation information {#retail-rn__retail-rn-activation}

Install the Retail applications by requesting them from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#retail-rn__retail-rn-activation-1}

## Plugin information {#retail-rn__retail-rn-plugin-info}

New plugins{#retail-rn__retail-rn-new-plugins}

:   The following plugins are new in Australia:

    * Smart Assessment for CSM (com.sn_smart_ast_cs): Extends Smart Assessment Engine capabilities into Customer Service Management, enabling the creation and use of intelligent assessment templates within CSM workflows. Supports conditional question logic, role-based response visibility, and attachment handling for customer service scenarios.
    * Smart Assessment for Field Service (com.snc.fsm_smart_asmt_questionnaire): Bridges Field Service Management and Smart Assessment by enabling questionnaires to be embedded directly into work order tasks via task plan templates. Allows administrators to associate Smart Assessment templates with FSM playbook activities, so field agents can complete structured assessments as part of their task workflow.
    * Retail Mobile (com.sn_retail_mobile): Delivers the Now Mobile Agent experience tailored for retail store associates and field agents. Enables store teams to manage work orders, complete questionnaires, and track in-store operations tasks from a mobile device, supporting both online and on-the-go retail workflows.
    {#retail-rn__ul_smm_41s_m3c}

## Related ServiceNow applications and features {#retail-rn__retail-rn-related-apps}

[Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
:   The ServiceNow ®
    Customer Service Management (CSM) application provides the foundation for the Retail Core application. Leverage the functionality of CSM applications to provide support to customers as well as retail sites.

[Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=australia&pubname=australia-field-service-management&ft:locale=en-US)

:   The ServiceNow ® Field Service Management application aligns with Retail Core by providing capabilities such as work orders
    for use by each retail location that uses the Retail Core application.