---
sourceDocument: Brazil Release Notes
sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Highlights for all Brazil features and products

# Highlights for all Brazil features and
products {#ariaid-title1}

Release version: Brazil  
Updated September 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 65 minutes to read  
Cumulative release notes summary on highlights of Brazil features and
products.
Review the product highlights to learn what's new in Brazil. {#rn-summary-highlights__rn-summary-changes-table__entry__2}

| Application or feature | Details |
|-|-|
| AI Admin Center | * Accelerate and simplify setup of your AI solutions in a unified experience. The workspace enables you to work with multiple AI applications without leaving AI Admin Center. * Easy-to-use conversational interface to perform common admin tasks, from basic setup to proposed AI implementations to guided help. * Get started right away with guided quick-start use cases that appear as actionable cards on the home page. This gives both new and experienced administrators a clear starting point for enabling AI. * Automated assessment of your instance readiness helps you prepare for AI adoption. The readiness assessment enables you to assess whether updates, installations, or customizations on your instance could affect AI implementation. It helps you to identify configuration gaps, view actionable insights, measure readiness over time. * Analyze your instance data to identify automation opportunities that provide the greatest efficiency gains. View and activate prebuilt AI agents that match the opportunities, or create and deploy new AI agents for them. {#rn-summary-highlights__ul_xc3_wr5_dkc} See [AI Admin Center (formerly Now Assist Center)](https://www.servicenow.com/docs/access?context=now-assist-center-landing-page&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for more information. |
| AI Admin Hub | Get started right away with guided quick-start use cases that appear as actionable cards on the home page. This gives both new and experienced administrators a clear starting point for enabling AI. See [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for more information. |
| AI Agent Advisor | * Quickly discover automation opportunities for your instance. AI Agent Advisor analyzes actual instance data to identify and propose AI automations that provide the greatest efficiency gains. * Match identified automation opportunities to existing AI agents on the platform, shortening the path from insight to action. * Create and deploy new AI agents to implement automation opportunities. {#rn-summary-highlights__ul_jbv_trw_dkc} See [AI Agent Advisor](https://www.servicenow.com/docs/access?context=ai-agent-advisor-landing-page&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for more information. |
| AI Agent Studio | * Redesigned AI Agent Studio with streamlined setup and evaluation processes for agentic AI assets. * Custom headers in external agents configuration. * AI specialist configuration and deployment to harness coordinated agentic AI that reasons and executes end-to-end work. {#rn-summary-highlights__ul_v2x_tjs_bkc} * Add or remove AI agents or tools from the built-in AI agents. * Detect and disable runaway AI agent triggers to prevent unintended consumption. * Support conversation history for Knowledge Graph tool. * Enforce deny-by-default ACLs for new agentic ACL types. * Enable AI Agent Studio skill migration to Mosaic. * Enable UI validation for agentic AI processes and generative AI skills. * Test an agentic solution in the playground in AI-native mode. * Add widgets for tool outputs to provide an improved experience in AI-native mode. * Run improved Platform agentic workflows, including Generate resolution plans, Generate my work plan, and Process images to tasks. * Get more insights into agentic AI asset performance with issue tracing and suggested optimizations from results pages. {#rn-summary-highlights__ul_b5x_4pw_q3c} See [AI Agent Studio (legacy)](https://www.servicenow.com/docs/access?context=na-ai-agents&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for more information. For the Platform AI release notes, see . |
| AI Control Tower | * Discover and maintain a complete, current inventory of AI systems, models, datasets, and prompts across ServiceNow and external platforms. * Track regulatory compliance posture against frameworks like NIST AI RMF and EU AI Act across your entire AI portfolio. * Secure AI systems across platforms with automated scoring and access hygiene, model vulnerability and validation findings, real-time guardrails against prompt injection and data leakage, and graduated containment for AI agents. * Evaluate the quality and safety of AI interactions across your portfolio using automated scoring, configurable metrics, and trend analysis for both ServiceNow and external AI systems. * Quantify the business value of AI investments with productivity, cost savings, and adoption metrics tied to individual AI systems. * Coordinate governance work across cross-functional teams with lifecycle playbooks, approval routing, and AI-generated recommendations. {#rn-summary-highlights__ul_rz1_2qt_fkc} See [AI Control Tower](https://www.servicenow.com/docs/access?context=aict-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for more information. |
| AI Desktop Actions | * Automate multi-step desktop and web tasks that involve conditional logic, freeing your users to focus on work that needs a human touch. * Adapt to changes in application state and UI in real-time, reducing the need to maintain rigid scripts. * Detect errors during execution and recover by evaluating context and trying alternative approaches. * Let AI agents process instructions and generate execution plans autonomously or semi-autonomously, reducing manual setup for repetitive tasks. {#rn-summary-highlights__ul_ijj_r1w_hkc} See [AI Desktop Actions](https://www.servicenow.com/docs/access?context=agentic-desktop-landing-page&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for more information. |
| AI Risk and Compliance | * Assess, score, and monitor risk across your AI assets, from onboarding through deployment, until retirement. * Centralize regulatory risk assessments, impact assessments, issue tracking, and remediation in a single workspace. * Manage risk and compliance scores for AI assets throughout their life cycle with workflows for ongoing oversight and risk management. * Manage conformity of AI assets with global regulations and frameworks. * Identify and address potential impacts on privacy, non- discrimination, and other human rights. {#rn-summary-highlights__grc-tprm-rn-about-list} See [Version 23.0.3](https://www.servicenow.com/docs/OG7XuEWaj7YrM7XLxbRAwg#airc-rn-2026-09 "Version 23.0.3 introduces updated playbooks, risk classification and compliance for unmanaged assets, and introduces domain separation for governance assets.") for more information. |
| API | * Use server-side JavaScript APIs in scripts to change the application functionality. * Run client APIs whenever a client-based event occurs, such as when a form loads, a form is submitted, or a field value changes. * Use inbound REST APIs to interact with various ServiceNow functionalities within your application. * Client Next Experience APIs include client APIs compatible with the Next Experience UI. {#rn-summary-highlights__ul_j1j_tk1_bkc} See [API implementation and reference](https://www.servicenow.com/docs/access?context=api-implementation-reference&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) for more information. |
| Access Management | * Validate access controls configured within various resources and agentic assets with Access Analyzer. * Improve your security posture by ensuring that access to applications and data is granted on a least privilege basis with Zero Trust Access. * Use Access Findings, the proactive detection and remediation layer within Access Management Console, to run base system access checks against your instance on a daily schedule. * Restrict access to data by requiring users to pass a set of requirements before they can interact with it by using ACLs. * Control which Customer Service and Support employees can access your instance, and when, using the SNC Access Control plugin (com.snc.snc_access_control). {#rn-summary-highlights__ul_e2x_bhv_3kc} See [Access Management](https://www.servicenow.com/docs/access?context=access-management-landing&version=brazil&pubname=brazil-platform-security&ft:locale=en-US) for more information. |
| Accounts Payable Operations | * Automate invoice processing with purchase order matching to reduce manual effort. * Prevent duplicate payments by detecting invoices that have already been processed. * Expedite supplier payments by verifying, processing, and reconciling invoices efficiently. * Protect against fraud by identifying invoice exceptions before processing. * Synchronize invoice data with ERP systems through bidirectional integration for ingestion and posting. {#rn-summary-highlights__ul_wn3_gsy_kkc} For an overview of Accounts Payable Operations capabilities, see [Accounts Payable Operations](https://www.servicenow.com/docs/access?context=acc-pay-mgmt-landing-page&version=brazil&pubname=brazil-source-to-pay-operations&ft:locale=en-US). |
| Advanced AI Search Management Tools | * Analyze search trends from the preceding six months using the AI Search Analytics dashboard * Review key performance metrics and reports for your AI Search usage. * Apply interactive filters to view performance analytics for individual search applications and to select the time frame to analyze. {#rn-summary-highlights__ul_kwy_1kk_lkc} See [Platform Analytics Solution for Advanced AI Search Management Tools](https://www.servicenow.com/docs/access?context=adv-ais-mgmt-tools-content-pack&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) for more information. |
| Agent Chat | * Agents interact using natural language, reducing the learning curve and allowing them to handle customer inquiries more intuitively without navigating complex menus or forms. * Agent Chat connects directly to ServiceNow workflows, enabling agents to access customer context, update records, and resolve issues without switching between systems. * AI-powered responses and automation handle routine inquiries, freeing agents to focus on complex, high-value interactions and improving overall productivity and job satisfaction. {#rn-summary-highlights__ul_h3k_2gd_lkc} See [Agent Chat](https://www.servicenow.com/docs/access?context=ci-use-agent-chat&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US) for more information. |
| Agent Client Collector | * Monitor the performance and health of your infrastructure components. * Enable proactive management and troubleshooting of Configuration Items (CIs). * Identify characteristics of components running on your servers, as an alternative to horizontal, IP-based Discovery. {#rn-summary-highlights__ul_gyt_s4p_xjc} See [Agent Client Collector](https://www.servicenow.com/docs/access?context=acc-landing-page&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information. |
| Agent experience for CSM | * Manage cases, accounts and contacts, and consumers from multiple channels like email, voice, and chat on a single screen. * Work on multiple cases, tasks, and other customer records within a single browser window and quickly move between records. * Use the contextual display to get a complete view of a customer's history, including interactions, products, and cases. {#rn-summary-highlights__ul_q3y_vqk_hkc} See [Customer Service Workspace](https://www.servicenow.com/docs/access?context=csm-workspaces-configure&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US) for more information. |
| App Engine Studio | * Build applications to store information, automate business processes, and solve business problems using a low-code, wizard interface. * Leverage a suite of powerful development tools, including guided workflows and templates. * Use app templates, such as the Time Off template, to build applications, or create your own templates. * Publish apps using the App Engine Management Center. {#rn-summary-highlights__ul_kyz_c2p_nkc} See [App Engine Studio](https://www.servicenow.com/docs/access?context=aes-overview&version=brazil&pubname=brazil-application-development&ft:locale=en-US) for more information. |
| Asset Audit Response | * Stay on top of your financial regulatory audits by creating audit engagements and corresponding evidence requests in the Audit Workspace. Track and manage the responses to those evidence requests in the Asset Governance Workspace. * Save time and effort on your audits by fulfilling and responding to evidence requests through the streamlined Asset Response Guided Experience. Get step-by-step guidance on generating, reviewing, and submitting the required evidence for each request. Access predefined reports and regulatory content to respond to each request more accurately and efficiently. * Improve your audit readiness by proactively identifying data gaps through remediation rules and tasks. {#rn-summary-highlights__ul_fsm_bgx_gkc} See [Asset Audit Response](https://www.servicenow.com/docs/access?context=asset-audit-response&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US) for more information. |
| Audit Management | * Plan and execute audit engagements -- Plan engagements, execute them, and report findings to the audit committee and executive board. * Assure stakeholders through engagement reporting -- Assure key stakeholders that the organization's risk and compliance management strategy is effective. {#rn-summary-highlights__ul_dml_b4f_hkc} See [Audit Management](https://www.servicenow.com/docs/access?context=c_GRCAudits&version=brazil&pubname=brazil-governance-risk-compliance&ft:locale=en-US) for more information. |
| Authentication | * Simplify the login experience by crafting login policies that present relevant methods based on user context with the Policy-based experience - Identifier-first login experience. * Act before SSO is disrupted with home page banner alerts when SAML SP signing or encryption keystores are nearing or past expiry. * Authenticate callers in AI voice agent sessions using a one-time passcode delivered to a registered email address, as a standalone, primary, or secondary factor. * Connect ServiceNow to Microsoft Azure and Google Cloud Platform without storing or rotating client secrets, using federated identity based on signed JWTs. * Issue ID Tokens signed with RS256 from the ServiceNow OpenID Provider to give OAuth client applications a way to verify end-user identity. * Restrict Basic Authentication access on the instance to a defined set of trusted scenarios, with a tracking period to identify legitimate users before enforcement begins. * Configure SSL/TLS certificate validation for individual outbound endpoints by creating outbound certificate policies, so you can adjust hostname verification, certificate chain validation, and revocation checking for a specific host without changing the global validation policy for every other endpoint. * Register an external authorization server --- such as Microsoft Entra ID or Okta --- as a trusted token issuer for the MCP Server, so MCP clients can authenticate using tokens from your enterprise identity provider. {#rn-summary-highlights__ul_vtp_zbz_hjc} See [Authentication](https://www.servicenow.com/docs/access?context=c_Authentication&version=brazil&pubname=brazil-platform-security&ft:locale=en-US) for more information. |
| Autonomous Workforce | * Support your team's efficiency with AI specialists that autonomously resolve high-volume, low-effort tasks and knows when to hand things off for anything outside its scope. * Resolve requests across multiple channels with a single, unified AI persona for all requestor communication. * Deploy an AI specialist to every team based on the same foundation, then customize the configuration of each one to fit that team's specific needs. * Equip your team with an AI specialist that improves with use, learning from its own track record and your feedback to handle future requests more effectively. {#rn-summary-highlights__ul_yx1_14c_lkc} See [Autonomous Workforce](https://www.servicenow.com/docs/access?context=ai-workforce&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for more information. |
| Build Agent and Autonomous Engineer | * Accelerate development by reducing backlogs and enabling faster deployment of new business applications, without requiring developers to manually handle repetitive build, test, and deployment steps. * Describe an application in natural language to autonomously generate code, organize files, and manage both UI and back-end components, making development available to users at any level. * Support automated testing through Automated Test Framework (ATF) test suite generation and execution, reducing the manual effort required to validate new or updated applications. * Decrease development costs because Build Agent handles code compilation, quality checks, and documentation of existing applications automatically. * Enable agentic development by letting you create agentic workflows, custom AI agents, and skills tailored to your organization directly from within ServiceNow Studio. {#rn-summary-highlights__ul_lds_nxn_dkc} See [Build Agent](https://www.servicenow.com/docs/access?context=build-agent&version=brazil&pubname=brazil-application-development&ft:locale=en-US) for more information. |
| CRM API Core | * Track and manage synchronous and asynchronous CRM workflows. * Ensure data accuracy through sequential processing of dependent records and prevent conflicts across CRM operations. * Configure request processing modes (synchronous, asynchronous, or custom) with customizable notifications. * Integrate with external Service Order Management systems through bi-directional REST API. {#rn-summary-highlights__ul_crm-api-core-rn-about} See [CRM API Core](https://www.servicenow.com/docs/access?context=sales-and-services-api-core&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information. |
| CRM Core | * Manage the product life cycle from lead to cash through a single configurable platform. * Perform declarative actions---suspend, resume, and disconnect---on sold products without custom development. * Transfer and sync data between source and target entities. * Control who can configure and manage entity mappings with role-based access. * Gain visibility into product status and life cycle activities to optimize operations and verify compliance. {#rn-summary-highlights__ul_crm-core-rn-about} See [Install and configure CRM Core](https://www.servicenow.com/docs/access?context=install-and-configure-lead-to-cash&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information. |
| CRM Outlook Add-in | * Capture customer emails in the CRM without leaving Microsoft Outlook by associating messages with leads, contacts, accounts, and opportunities directly from the inbox. * Locate CRM records such as leads, contacts, opportunities, and accounts, and associate emails to them. After you associate one email from a thread, other emails that you select from that thread link to the same record. * Convert inbound interest into actionable CRM records by creating leads or contacts from emails with relevant details automatically populated. * Configure redirect rules to automatically route high-volume email captures to your instance, keeping CRM data consistent for pipeline visibility and follow-up tracking. * Maintain consistent customer context by making captured email interactions available for pipeline visibility and follow-up tracking. {#rn-summary-highlights__ul_crm-outlook-add-in-rn-about} See [CRM Outlook Add-in](https://www.servicenow.com/docs/access?context=explore-crm-outlook-add-in&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information. |
| Card Data Security | * Display sensitive documents, and mask or reveal PANs in the FSO workspace with the Card data security container. * View external documents from card networks, acquirers, and merchants at the transaction level of a dispute in an updated Attachments view. {#rn-summary-highlights__ul_tzx_wjg_yhc} See [Card Data Security](https://www.servicenow.com/docs/access?context=card-data-security&version=brazil&pubname=brazil-financial-services-operations&ft:locale=en-US) for more information. |
| Care Team Work Management | * Create ad-hoc or recurring scheduled task plans for care teams across one or more units. * Use the unified workspace landing page for managing cases and tasks. * Streamline rounding workflows and reduce administrative burden by leveraging the Operational Rounding playbook. * Standardize recurring unit-level work, such as daily safety checks or shift readiness reviews, with the Care team activities playbook. {#rn-summary-highlights__hco-ctwm-rn-about-ul} See for more information. |
| Case and Knowledge Management | * Create, manage, and resolve HR cases efficiently --- Create, manage, and resolve HR cases from a centralized platform for benefits, payroll, and talent acquisition. * Standardize documentation and service delivery --- Build a searchable knowledge base to standardize HR processes and ensure consistent service delivery. * Optimize agent productivity --- Equip HR agents with tools to prioritize cases, access knowledge articles, and resolve inquiries faster. * Route and track requests in real time --- Route employee requests to the right agents based on skills and track case status in real time. * Leverage AI to improve efficiency --- Use ServiceNow Otto AI to help HR agents and managers handle routine inquiries, suggest knowledge articles, and close cases faster. {#rn-summary-highlights__ul_dwx_b42_nkc} See for more information. |
| Certificate Inventory and Management | * Maintain a centralized inventory of TLS certificates discovered through port scans, URL scans, certificate authorities, cloud providers, file imports, and bulk upload. * Prevent outages by tracking expiration dates and notifying certificate owners through email, Microsoft Teams, and Slack before certificates expire. * Automate certificate requests, renewals, and revocations through routing policies that connect to your certificate authorities and external vaults. {#rn-summary-highlights__ul_wzp_h2p_jkc} See [Certificate Inventory and Management](https://www.servicenow.com/docs/access?context=cert-inventory-mgmt&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information. |
| Change Management | * Control the full change lifecycle from request to closure using a structured workflow that reduces IT service disruption. * Define change models using custom state models, state transitions, and transition conditions. Out-of-the box change models include ITIL change models for Standard, Normal, or Emergency changes with dedicated approval paths. * Use machine learning to assess change risk and suggest standard change templates. * Run agentic AI workflows through a conversational interface. Use it to plan changes, assess conflicts, assess change quality, schedule changes, suggest configuration items, create outages, and generate standard change template proposals. * Track team performance with the Change Success Score, which uses historical data to predict successful change completion. This feature requires an ITSM Professional subscription. {#rn-summary-highlights__ul_g4d_bpq_kkc} See [Change Management](https://www.servicenow.com/docs/access?context=c_ITILChangeManagement&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) for more information. |
| Clone Admin Console | * Copies data and metadata from a source instance to a target instance to keep sub-production environments synchronized with production. * Provides a single console to configure, request, and monitor clones across your environment. * Supports OAuth 2.0 authentication for clone targets, removing the need for local admin credentials on every clone request. * Consolidates clone activity across multiple linked instances through Multi-Instance View. * Offers AI-assisted answers to clone questions in the console through the Clone FAQ Agent, powered by Now Assist. {#rn-summary-highlights__ul_clone_admin_console_features} See [Instance Clone](https://www.servicenow.com/docs/access?context=system-clone-landing&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) for more information. |
| Cloud Cost Management | * Gain visibility by discovering cloud resources from all service providers across your environment. * Achieve resource optimization with analysis of cloud costs by cost center, business service, and custom entity. * Optimize cloud costs using recommendations to reduce unnecessary spending. {#rn-summary-highlights__ul_dns_njc_yjc} See [Cloud Cost Management](https://www.servicenow.com/docs/access?context=cloud-insights-landing-page&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US) for more information. |
| Code Signing | * Prevent unauthorized code execution by enabling cryptographic verification of all scripts on your MID Servers. * Detect tampering instantly by identifying modifications to signed records and automatically blocking compromised code. * Streamline security enforcement by automating signature verification across integrations without requiring manual intervention. * Support compliance needs by maintaining comprehensive audit records of all signature verification events. {#rn-summary-highlights__ul_cng_4zy_wjc} See [Code Signing](https://www.servicenow.com/docs/access?context=code-signing-landing&version=brazil&pubname=brazil-platform-security&ft:locale=en-US) for more information. |
| Collaborative Work Management (CWM) | * Centralize tasks, documentation, and planning in a single workspace organized around Spaces, so teams stop losing context switching between tools. * Configure your own workflow and Boards without admin involvement, using custom fields, work item types, and Dashboard, List, Gantt, or Kanban views. * Run sprints end-to-end with built-in Agile capabilities, including sprint planning, scrum tasks, and cross-team dependency tracking. * Reduce manual overhead with generative AI features that assist with task creation, formula building, and content generation. {#rn-summary-highlights__ul_pp2_ndj_hkc} See [Collaborative Work Management](https://www.servicenow.com/docs/access?context=cwm-landing&version=brazil&pubname=brazil-it-business-management&ft:locale=en-US) for more information. |
| Common Governance, Risk, and Compliance features | * Streamline Governance, Risk, and Compliance programs with shared capabilities used across ServiceNow GRC applications. * Control access to Governance, Risk, and Compliance data with shared security, domain separation, entity-based access, and user hierarchy capabilities. * Accelerate adoption with shared regulatory resources, content packs, recommendation frameworks, and use case accelerators. * Improve efficiency with common workflows, approvals, notifications, and workspace experiences. * Extend Governance, Risk, and Compliance processes with integrations, reporting, dashboards, and automation capabilities. {#rn-summary-highlights__ul_lwc_rqc_kkc} See [Common Governance, Risk, and Compliance features](https://www.servicenow.com/docs/access?context=common-grc-features&version=brazil&pubname=brazil-governance-risk-compliance&ft:locale=en-US) for more information. |
| Configuration Management Database (CMDB) | * Lets you build and store logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. * Serves as a centralized location for full visibility into your IT environment. * Monitors your network and help improve stability and performance. * Enables and enhances the effectiveness of other ServiceNow applications, such as problem and change management, to support needed business goals. {#rn-summary-highlights__ul_gs2_qx4_wjc} See [Configuration Management](https://www.servicenow.com/docs/access?context=manage-cmdb&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) for more information. |
| Container Vulnerability Response | * If you're currently using Container Vulnerability Response and you want to upgrade to Unified Security Exposure Management (USEM), see [Unified Security Exposure Management (USEM) release notes](https://www.servicenow.com/docs/Qaeo1qb~OurFRSmrUo9_zw#secops-sem-rn "The ServiceNow Unified Security Exposure Management (USEM) (USEM) application enhances exposure management with role-based views, enabling faster decision-making, efficient task handling, and streamlined approvals. See the following sections for release notes by release.") for more information about USEM and the Unified Security Exposure Management migration. * Import container image vulnerability data from the Wiz scanners into container vulnerable items (CVITs) with the Vulnerability Response Integration with Wiz. * With the sn_vul_container.vulnerability_analyst or sn_vul_container.vulnerability_admin role, create container remediation tasks manually in the Vulnerability Manager Workspace. * With the role sn_vul_container.remediation_owner, create container remediation tasks manually in the IT Remediation Workspace. {#rn-summary-highlights__ul_odl_grr_w2c} See [Container Vulnerability Response](https://www.servicenow.com/docs/access?context=cvr-landing&version=brazil&pubname=brazil-security-management&ft:locale=en-US) for more information. |
| Continuous Authorization and Monitoring | * Applies a standardized approach to automate the NIST Risk Management Framework, a U.S. Federal mandate for information system security. * Defines clear accountability across System Owners, Authorizing Officials, Security Control Assessors, Information System Security Officers, and other roles * Provides continuous monitoring and centralized management of NIST RMF compliance, including control implementation and assessment, authorization boundaries and impact levels, and Plans of Action \& Milestones (POA\&M) {#rn-summary-highlights__ul_vdw_vyz_kkc} |
| Contract Management Pro MCP Server | * AI-proposedredlines that follows your approved playbooks containing clause level organizational positions, not general guidance. * Fulfillers and reviewers can use their preferred AI tool while Contract Management Pro manages the playbook content and access control. * Separate playbooks per contract type, auto-selected so reviews use the right guidance. * Contract playbooks for contract types are available in centralized location within Contract Management Pro. This allows administrators to handle change centrally instead of maintaining playbooks in different locations or local folders. {#rn-summary-highlights__ul_snx_1hs_dkc} See [Contract Management Pro MCP Server](https://www.servicenow.com/docs/access?context=cmpro-negotiation-mcp&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US) for more information. |
| Core Business Suite | * Lays the foundation to unify disjointed processes across business units. * Fulfills different business needs for different personas within a single product suite. * Provides simplified setup and conversational requester experience. {#rn-summary-highlights__ul_b3m_kxb_hkc} See [Core Business Suite](https://www.servicenow.com/docs/access?context=cbs-landing&version=brazil&pubname=brazil-core-business-suite&ft:locale=en-US) for more information. |
| Customer Contracts and Entitlements | * View and manage contracts and entitlements directly within the CSM Configurable Workspace, tracking entitlements and improving contract compliance. * Establish relationships with existing customer data, such as sold products and install base items, by adding contract and entitlement data to the common data model. * Support customer needs ranging from account-based support entitlements to contracts with service plans that include complex entitlement coverage. * Manage the complete life cycle of customer contracts and entitlements, including generating, renewing, modifying, suspending, resuming, and canceling, through Contracts and Entitlement workflows. {#rn-summary-highlights__ul_customer-contracts-entitlements-rn-about} See [Customer Contracts and Entitlements](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information. |
| Customer Engagement Sequences | * Increase sales team productivity by automating repetitive outreach tasks so representatives can focus on high-value selling activities. * Deliver consistent, effective outreach at every stage of the customer relationship with structured, multi-channel engagement plans such as calls and emails. * Reduce missed follow-ups and speed up new-representative ramp-up by giving every representative a proven, predefined outreach playbook. * Build and adapt outreach sequences without developer effort using a no-code interface your sales operations team can maintain. * Give sales leaders visibility into what's working so they can scale high-performing sequences across territories. {#rn-summary-highlights__ul_customer-engagement-sequences-rn-about} See [Customer Engagement Sequences](https://www.servicenow.com/docs/access?context=explore-customer-engagement-sequences&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information. |
| Customer Success Management | * Automatically generate, update, and enrich conversation briefs for touchpoint meetings by integrating transcripts, emails, and notes. * Guide customer success managers by recommending AI-generated success plays for customers in neutral or positive states. * Monitor individual engagement health from the Engagement Record Page with a daily AI-generated summary. * Use the Technology Account 360 to get a unified view of customer or partner account details combining account health, financial, product usage, and open tasks. {#rn-summary-highlights__ul_kkn_xs2_lkc} See [Customer Success Management](https://www.servicenow.com/docs/access?context=account-lifecycle-events-landing&version=brazil&pubname=brazil-acct-lifecycle-events&ft:locale=en-US) for more information. |
| Customer self-service for Sales Customer Relationship Management | * Shorten the sales cycle and accelerate revenue by letting B2B customers browse, configure, and place orders independently. * Speed up quoting by letting customers request and review quotes directly in the Business Portal. * Reduce support costs by deflecting routine order and invoice questions to self-service and AI, escalating only complex cases to a human agent with full context. * Improve billing transparency and speed up dispute resolution by giving customers direct visibility into invoices and a trackable channel to raise disputes. * Extend self-service ordering beyond your portal by letting account contacts and consumers transact from third-party systems through the Sales Cart API. {#rn-summary-highlights__ul_customer-self-service-sales-crm-rn-about} See [Customer self-service for Sales Customer Relationship Management](https://www.servicenow.com/docs/access?context=som-self-service-business-portal&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information. |
| Data Catalog | * Discover and search for data assets across your organization using a unified self-service interface. * View asset details including schema, descriptions, and data lineage across connected systems. * Define and maintain a business glossary to standardize data terminology across teams. * Collect and synchronize metadata from 14 or more external platforms using automated collectors. * Organize assets with tags and domains to improve discoverability and governance. {#rn-summary-highlights__ul_shl_mhm_y3c} See for more information. |
| Data Center and Network Asset Management | * Deliver end-to-end lifecycle management across all data center assets to increase visibility, reduce downtime, maximize usable life, and minimize risk. * Plan, build, and visualise data center capacity with rack views, floor mapping, and real-time inventory tracking. * Automate routine maintenance, calibration, and work management to prevent outages and optimise total cost of ownership. * Track assets from purchase through deployment, maintenance, and decommissioning on a single platform. {#rn-summary-highlights__ul_cw3_4yf_lkc} See [Data Center and Network Asset Management](https://www.servicenow.com/docs/access?context=exploring-dcnam&version=brazil&pubname=brazil-telecom-media-technology&ft:locale=en-US) for more information. |
| Data Management for CSM | * Unify billing schedules and payment profiles across all billing accounts, with visibility into when each account is billed, who is responsible for payment, and how payments are collected. * Manage related parties and deal context on sold products, and enable customers to create and track Return Merchandise Authorization (RMA) cases directly from the portal. * Track business organization outages efficiently. As a major case manager, get auto-proposed major cases and child cases for every affected organization, ensuring consistent updates across all impacted accounts. {#rn-summary-highlights__ul_oxw_qbs_3kc} See [Data management for Customer Service Management](https://www.servicenow.com/docs/access?context=csm-data-management&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US) feature for more information. |
| Data Privacy and Discovery | * Discover sensitive data across your platform by identifying where personally identifiable information (PII) resides in databases, files, emails, and images using multiple detection methods including regex patterns and OCR. * Classify and categorize sensitive data to understand the scope and risk profile of PII within your organization. * Anonymize sensitive data using multiple techniques including masking, redaction, tokenization, and format-preserving transformation to meet compliance requirements while maintaining data utility. * Control access to sensitive data at the record and field level using row-table access (RTA) policies and security attributes to enforce least-privilege principles. * Monitor and audit data protection operations with activity logs, discovery findings, and anonymization dashboards for defensible compliance reporting. {#rn-summary-highlights__ul_data_privacy_discovery_about} See Data Privacy documentation and Data Discovery documentation for more information. |
| DevOps Change Velocity | * Improve visibility into your DevOps data in a single system. * Automate the change workflow and approval decisions to increase change velocity while ensuring governance and control. * Track the progress of your work items, commits, artifacts, builds, and releases using the change requests to lend additional transparency and provide a single source of truth to all the personas involved. {#rn-summary-highlights__ul_nb3_55w_fkc} See [DevOps Change Velocity](https://www.servicenow.com/docs/access?context=devops-landing-page-new&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) for more information. |
| Developer Sandboxes | * Work in fully isolated environments, so changes in one sandbox don't affect teammates, the baseline instance, or other sandboxes running in parallel. * Provision sandboxes on demand and align them to specific stories, developers, or test plans, enabling multiple workstreams to run concurrently without waiting for shared resources. * Integrate with source control (Git), reducing merge conflicts and making co-development smoother compared to shared development instances. * Safely test configurations, workflows, and integrations within your own sandbox before promoting changes, reducing rework and protecting system stability. {#rn-summary-highlights__ul_esl_bxg_dkc} See [Developer Sandboxes](https://www.servicenow.com/docs/access?context=sandboxes-landing&version=brazil&pubname=brazil-application-development&ft:locale=en-US) for more information. |
| Discovery | For more information, see [Discovery](https://www.servicenow.com/docs/access?context=r-discovery&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US). |
| Discovery store applications | * Discovery and Service Mapping Patterns: 12 Oracle and 7 Red Hat application patterns, AWS Marketplace and IBM Flash Storage patterns, Cisco Nexus Virtual Routing and Forwarding (VRF) discovery, and Oracle Wallet support on Windows. * Cloud Service Graph Connectors: * Service Graph Connector for AWS * Service Graph Connector for GCP * Service Graph Connector for Microsoft Azure {#rn-summary-highlights__ul_l33_dws_kkc} * The Agent Client Collector for Visibility Content (ACC-VC) helps you perform effective discovery across on-premise and remote environments. * ITOM Content Service: 101 classifiers from publishers including Oracle, IBM, Microsoft, Apache Software Foundation, SAP, Dell EMC, Red Hat, BMC Software, and others. {#rn-summary-highlights__ul_qzp_1hv_dkc} See the following documentation for more information: * [Discovery patterns used by ITOM Visibility](https://www.servicenow.com/docs/access?context=c_MappingPatternsCustomization&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) * [Service Graph Connector for AWS](https://www.servicenow.com/docs/access?context=cmdb-integration-aws-sg&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) * [Service Graph Connector for Microsoft Azure](https://www.servicenow.com/docs/access?context=cmdb-integration-azure&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) * [Service Graph Connector for GCP](https://www.servicenow.com/docs/access?context=sgc-cmdb-integration-gcp&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) * [ITOM Content Service candidates](https://www.servicenow.com/docs/access?context=itom-content-service-classifiers&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) {#rn-summary-highlights__ul_pp3_yrb_hkc} |
| Dispute Rules Content Pack for Mastercard | Dispute Rules Content Pack for Mastercard enables you to manage and resolve Mastercard disputes, determine chargeback eligibility based on Mastercard rules, and categorize disputes using predefined criteria for accurate processing. See [Dispute Rules Content Pack for Mastercard](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&version=brazil&pubname=brazil-financial-services-operations&ft:locale=en-US) for more information. |
| Dispute Rules Content Pack for Visa | * Effectively manage and resolve Visa disputes. * Determine chargeback eligibility for the disputed transactions based on the Visa Core Rules and Visa Product and Service Rules. * Categorize disputes for accurate transaction processing. {#rn-summary-highlights__ul_zpl_nyg_dkc} See [Dispute Rules Content Pack for Visa](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&version=brazil&pubname=brazil-financial-services-operations&ft:locale=en-US) for more information. |
| Domain Separation | * Isolate customer data across multiple domains or tenants to ensure that data accessed by one customer is not visible to another customer, meeting strict data privacy and compliance requirements. * Define domain-aware access control policies that restrict cross-domain visibility and access at the record and field level using security attributes and domain-specific rules. * Monitor and enforce domain boundaries across applications and workflows to prevent accidental or unauthorized cross-domain data access. * Configure domain separation policies centrally and apply them consistently across your platform for predictable and auditable data isolation. * Support complex deployment scenarios including managed service provider (MSP) environments, reseller platforms, and hybrid multi-tenant architectures. {#rn-summary-highlights__ul_domain_separation_about} See Domain Separation documentation for more information. |
| Employee Center | With Employee Center, you can deliver a unified portal experience that connects your enterprise systems in one centralized destination. * Scale service delivery across multiple departments---IT, HR, Workplace, Legal, and Procurement---without extensive configuration. * Extend portal functionality with a wide variety of customizable features tailored to your organization's needs. * You can consolidate employee workflows, information, and services in a single accessible location. * You can streamline service delivery and engagement for your entire employee base. {#rn-summary-highlights__ul_rmg_rn4_lkc} See [Employee Center](https://www.servicenow.com/docs/access?context=employee-center-landing-page&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US) for more information. [Now Mobile app](https://www.servicenow.com/docs/access?context=mobile-employee-experience&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US) :   Now Mobile® enables you to manage and create tasks and access other company resources from your mobile device. Use Now Mobile® to install the default taxonomy for the employee content store application. This application auto-assigns the employee taxonomy to the Mobile Employee Service portal (MESP) record. [ServiceNow Otto for Employee Experience](https://www.servicenow.com/docs/access?context=now-assisit-employee-exp&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US) :   Use the ServiceNow Otto for Employee Experience application so that your employees can have a seamless conversational interaction with ServiceNow Otto. |
| Employee Center Pro | With Employee Center Pro, expand your portal experience beyond service delivery to drive employee engagement and productivity across your organization. * Enable employee communication and engagement tools including content publishing, campaigns, and employee communities. * Empower content managers and admins to create and manage employee communications that reach multiple departments and audiences. * Build multi-stage and multi-channel campaigns to amplify your employee messaging and drive organization-wide initiatives. * Deliver a modern, multi-department employee destination site that keeps your workforce connected and informed. * Measure and optimize the impact of your communications and engagement efforts. * Foster stronger employee connections through community-building and collaborative content sharing. {#rn-summary-highlights__ul_ots_2s4_lkc} See [Employee Center Pro](https://www.servicenow.com/docs/access?context=employee-center-pro-landing&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US) for more information. [Now Mobile app](https://www.servicenow.com/docs/access?context=mobile-employee-experience&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US) :   Now Mobile® enables you to manage and create tasks and access other company resources from your mobile device. Use Now Mobile® to install the default taxonomy for the employee content store application. This application auto-assigns the employee taxonomy to the Mobile Employee Service portal (MESP) record. |
| Employee Slate for ITSM | * View active outages and scheduled maintenance directly on the Employee Slate for ITSM home page. * Open a dedicated Service Status page to see an expanded view of all services and a detail page for each affected service. * Ask Otto to summarize current active outages directly from the home page banner. * Check in for a walk-up visit to the tech lounge or schedule an in-person appointment directly from the home page, with live location status and available time slots. * Ask Otto to request a tech lounge visit in natural language, and get routed to self-help or a booking. {#rn-summary-highlights__ul_rr5_jtl_2kc} See [Employee Slate for ITSM](https://www.servicenow.com/docs/access?context=employee-works-itsm&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) for more information. |
| Encryption | The ServiceNow® Encryption application protects your sensitive data and helps you meet regulatory requirements and standards. Encryption provides multiple solutions to safeguard your instance, including Key Management Framework, Field Encryption, Cloud Encryption, Edge Encryption, Database Encryption, and certificate management. |
| Encryption Key Management | The ServiceNow® Encryption Key Management application protects your data by using encryption and tightly controlled key access. It provides National Institute of Standards and Technology (NIST) 800-57-based key life-cycle management and FIPS 140-2-L3 key protection. Encryption Key Management was enhanced and updated in the Brazil release. See [Key Management Framework](https://www.servicenow.com/docs/access?context=encryption&version=brazil&pubname=brazil-platform-security&ft:locale=en-US) for more information. |
| Enterprise Architecture | * Unite strategic and operational teams around a single enterprise architecture practice for managing business capabilities, application portfolios, information portfolios, and technology portfolios. * Decide whether to invest in, sustain, or replace business applications based on business need and organizational goals, using indicators such as cost, risk, value, and technical debt. * Model, visualize, and analyze your architecture using industry-aligned standards such as CSDM, ArchiMate, and AWS, and explore relationships and dependencies using Architecture Analyzer. * Work from a single Enterprise Architecture Workspace home page with role-based views for enterprise architects, administrators, and analysts, including portfolio insights, tasks that need your attention, and portfolio health. * Ensure the accuracy, completeness, and reliability of enterprise architecture data with configurable Data Certification policies. {#rn-summary-highlights__ul_zgp_tg3_hkc} See [Enterprise Architecture Workspace](https://www.servicenow.com/docs/access?context=ea-workspace&version=brazil&pubname=brazil-application-portfolio-management&ft:locale=en-US) for more information. |
| Enterprise Asset Management | * Track and manage your enterprise assets throughout their entire life cycles, from planning to disposal. * Optimize costs and maximize your return on investments through comprehensive cost analysis and monitoring capabilities. * Maintain accurate asset tracking through standardized onboarding, deployment workflows, and asset audits. * Minimize downtime, improve performance, and extend the asset lifespan by using various workflows and capabilities, such as planned maintenance, asset performance and KPI tracking, and asset repairs. {#rn-summary-highlights__ul_vhh_1yy_xjc} See [Enterprise Asset Management](https://www.servicenow.com/docs/access?context=enterprise-asset-management&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US) for more information. |
| Event Management | * Cut through alert noise with automatic deduplication and filtering. * Focus on what matters by prioritizing alerts based on business impact. * Resolve issues faster by correlating related events into actionable alerts. * See the full picture with CI and service context on every alert. * Accelerate response with built-in playbooks and remediation actions. * Reduce manual effort by automating alert handling with ServiceNow Otto for ITOM. {#rn-summary-highlights__ul_hny_f2z_wjc} See [Event Management](https://www.servicenow.com/docs/access?context=c_EM&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information. |
| Extended Security for Enterprise-Wide Deployment | Enable additional ACL enforcement on partitioned tables (Project, Demand, Portfolio, Program) through the SPM Configuration console with table-specific configuration options for flexible, granular security deployment. See [SPM Enterprise-Wide Deployment](https://www.servicenow.com/docs/access?context=ewd-landing-page&version=brazil&pubname=brazil-it-business-management&ft:locale=en-US) for more information. |
| External Content Connectors | * Make content and metadata from your external document repositories searchable in AI Search applications. * Map your source system users to their ServiceNow AI Platform user accounts to preserve their access permissions for crawled content. * Schedule content and user permission crawls or run them manually as needed. {#rn-summary-highlights__ul_e1l_gwd_ckc} See [External Content Connectors](https://www.servicenow.com/docs/access?context=ext-cont-connectors-landing-page&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) for more information. |
| Field Service Management | * Create, dispatch, and track work orders across your field service operations. * Manage technician and contractor capacity, skills, and availability to optimize resource allocation. * Track inventory, assets, and planned work to confirm crews have what they need in the field. * Monitor field service performance, quality metrics, territory planning, crew operations, and contractor work to meet customer commitments and service level agreements. * Use ServiceNow Otto AI capabilities to help technicians, dispatchers, and managers work more efficiently and close tasks faster. {#rn-summary-highlights__ul_byp_qgp_zjc} See [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=brazil&pubname=brazil-field-service-management&ft:locale=en-US) for more information. |
| Financial Services Card Operations | * Manage credit card openings and closings on one platform. * Simplify credit card blocking and credit limit processes. * Enable agents to create and manage dispute cases for both personal and business, debit and credit card accounts, and ACH dispute cases. * Enhanced user experience through guided workflows and real-time visibility. {#rn-summary-highlights__ul_t53_djh_dkc} See [Financial Services Card Operations](https://www.servicenow.com/docs/access?context=card-ops-landing-page&version=brazil&pubname=brazil-financial-services-operations&ft:locale=en-US) for more information. |
| Financial Services Operations Integration with Visa | * Provides the framework for supporting dispute resolution use cases on ServiceNow which requires integration with VROL. * Use predefined subflows to address primary integrations such as creating a dispute case, reporting fraud, and submitting a dispute questionnaire. {#rn-summary-highlights__ul_whv_vmn_dkc} See [Financial Services Operations Integration with Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&version=brazil&pubname=brazil-financial-services-operations&ft:locale=en-US) for more information. |
| Firewall Audits and Reporting | * Automate firewall rule auditing and compliance reporting to reduce manual review time and improve security posture. * Centralize firewall rule management across multiple vendors and platforms in a single interface. * Generate comprehensive audit reports to support compliance requirements and security assessments. {#rn-summary-highlights__ul_jzg_klr_kkc} See [ITOM Visibility](https://www.servicenow.com/docs/access?context=itom-visibility-landing-page&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information. |
| Flows, subflows, and actions | * Automate a repeatable multiple-step process. * Run a sequence of reusable actions and flow logic to complete an automated process. * Pass data between the steps of a flow. * Pass data between child subflows and their parent calling flows. {#rn-summary-highlights__ul_nz4_szq_jkc} See [Workflow Studio flows, subflows, and actions](https://www.servicenow.com/docs/access?context=workflow-studio-flows-subflows-and-actions-landing&version=brazil&pubname=brazil-build-workflows&ft:locale=en-US) for more information. |
| Goal Framework for SPM | * Align work items to goals and targets, and automate actual value updates by configuring target sources, ensuring real-time progress tracking without manual updates. * Set target breakdowns at daily, weekly, monthly, quarterly, or yearly intervals. Distribute the final target value cumulatively or non-cumulatively across the defined time duration. {#rn-summary-highlights__ul_wlb_12y_hkc} See [Goal Framework and Goal Framework for SPM](https://www.servicenow.com/docs/access?context=goal-framework&version=brazil&pubname=brazil-it-business-management&ft:locale=en-US) for more information. |
| Hardware Asset Management | * Track and manage the end-to-end life cycle of hardware assets and consumables using prescriptive workflows and a centralized single-pane view of your asset estate. * Reduce the risk of asset loss through asset tagging, ownership assignment, and location tracking. * Streamline inventory operations using mobile devices to receive assets and conduct on-site audits. * Automate asset life cycle workflows such as refresh, reclamation, repair, and return merchandise authorization (RMA). * Reduce duplicate and inaccurate hardware asset records by normalizing model details against the Content Service repository. {#rn-summary-highlights__ul_nnx_cq2_zjc} See [Hardware Asset Management](https://www.servicenow.com/docs/access?context=ham-landing-page&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US) for more information. |
| Health Log Analytics | * Stay ahead of issues with predictive alerts based on anomaly detection. * Detect anomalous behavior automatically with log analytics alert rules. * Reduce mean time to resolution by accelerating root cause analysis with contextual log data. * Simplify log ingestion by processing high-volume log data at scale. * Uncover patterns in log data using built-in AI and ML. {#rn-summary-highlights__d1189e76} See [Health Log Analytics](https://www.servicenow.com/docs/access?context=hla-landing-page&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information. |
| Hermes Messaging Service | * Delivers asynchronous event streaming and messaging capabilities for enterprise workflows. * Enables scalable message delivery across distributed systems with configurable retention policies. * Provides comprehensive usage tracking and reporting for messaging operations. * Supports integration with applications such as Instance Data Replication and Log Export Service. {#rn-summary-highlights__ul_hermes_features} See [Hermes Messaging Service](https://www.servicenow.com/docs/access?context=hermes-messaging-service&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) for more information. |
| ITOM AIOps | * Detect and correlate alerts across infrastructure and services, reducing noise and surfacing critical issues before they impact business operations. * Combine CMDB, Service Mapping, and observability data to reveal hidden dependencies and calculate real business impact of incidents. * Use machine learning on real time logs and metrics to identify anomalies and predict outages before they disrupt service. * Streamline incident response with structured workflows, automated escalation, and prioritized, context-rich alerts for faster resolution. * Enable proactive service quality management through automated SLO tracking, alerting, and threshold monitoring across the IT environment. {#rn-summary-highlights__ul_sjv_1j5_3kc} See [ITOM AIOps](https://www.servicenow.com/docs/access?context=itom-health-landing-page&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information. |
| ITOM Cloud Accelerate | * Create, govern, and administer cloud subscription accounts, catalogs, and policies through workflows with Cloud Account Management and Cloud Provisioning and Governance. * Achieve end-to-end, workflow-driven cloud operations with policy governance using the Cloud Services Catalog. * Plan, organize, and track the migration of enterprise IT resources and workloads to cloud platforms with Cloud Migration Assessment. * Scan for violations of best-practice norms and remediate configuration drift with Cloud Configuration Governance. * Drive hyperautomation for the cloud using the ready-to-use actions and subflows in the Cloud Action Library. {#rn-summary-highlights__ul_icac_about_list} See [ITOM Cloud Accelerate](https://www.servicenow.com/docs/access?context=itom-cloud-accelerate-landing-page&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information. |
| ITOM MCP Server Console | * Act on alerts through an AI-enabled MCP Client using natural language. * Assign, close, reopen, or acknowledge alerts in single or bulk actions. * Review the reliability status of a CI, including related incidents, alerts, and SLOs. * Request and execute alert remediation suggestions. * Set up MID-less log ingestion integrations for Health Log Analytics directly from your MCP Client. {#rn-summary-highlights__ul_zqn_v35_gkc} See [Using the ITOM MCP Server Console to perform ITOM tasks](https://www.servicenow.com/docs/access?context=use-itom-mcp-server&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information. The ITOM MCP Server Console includes AIOps, SRM, and LEAP tools. For details on LEAP tools, see [LEAP MCP Server](https://www.servicenow.com/docs/access?context=aiops-leap-mcp-server-overview&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US). |
| ITOM Visibility | * AI-powered features in ITOM Visibility help administrators automate service map creation, diagnose discovery issues, manage certificates, and request firewall rules, using generative AI, AI agents, and agentic workflows. * Administrators can use the Discovery Admin Workspace, Service Mapping Workspace, and Firewall Admin Workspace to automate workflows and monitor process statuses. * Discover, monitor, and renew TLS/SSL certificates with a centralized inventory, and automate certificate requests, renewals, and revocations through supported certificate authorities with Certificate Inventory and Management. * Cryptographic Asset Compliance helps you manage cryptographic assets across cloud and on-premises environments to support post-quantum cryptography (PQC) readiness and help maintain security compliance. {#rn-summary-highlights__d1261e71} See [ITOM Visibility](https://www.servicenow.com/docs/access?context=itom-visibility-landing-page&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information. |
| ITSM MCP Server | Using ITSM MCP Server, manage incidents, change requests, and on-call schedule. You can also check the status of your own incidents and requested items, and escalate incidents. * Incident management: Retrieve, modify, and search incidents; answer natural-language questions about incident data. * Change management: Execute end-to-end change lifecycle with approvals, risk evaluation, and quality assurance across multiple tables. * Request management: Create incidents with knowledge deflection, check status, escalate, and add customer-visible comments. * On-call scheduling: Retrieve rosters and shifts, request time off, and query availability through natural-language questions. See for more information. |
| Identity | * Choose any unique field --- not just User ID --- as the identifier in a federated ID criteria for the User table, as long as the criteria includes at least one unique field for generating federated ID. * Use role masking for AI agents and agentic workflows to limit the inherited roles during tool execution, verifying that AI agents run with restricted privileges, minimizing potential security risks and helping prevent unintended actions. * Prevent the Conditional Script Writer group from being selected as the assignment group on task-based records, so the permission-only group is no longer used for operational assignment target. {#rn-summary-highlights__ul_rt2_q42_bkc} See [Identity](https://www.servicenow.com/docs/access?context=identity-landing&version=brazil&pubname=brazil-platform-security&ft:locale=en-US) for more information. |
| Impact | * Achieve success your way with tailored resources, driving outcomes aligned to your business priorities. * Accelerate business outcomes faster with the AI Control Tower, reducing time to measurable impact. * Adopt ServiceNow products and AI innovations rapidly, ensuring your team moves at the speed of transformation. * Maximize your ServiceNow investment, proving its value to stakeholders through measurable adoption and outcomes. * Improve platform health with proactive guidance, keeping your instance optimized and future-ready. {#rn-summary-highlights__ul_zqt_ckz_3kc} See [Impact](https://www.servicenow.com/docs/access?context=impact-landing-page&version=brazil&pubname=brazil-impact&ft:locale=en-US) for more information. |
| Incident Management | * Log incidents in the instance or by sending email. * Classify incidents by impact and urgency to prioritize work. * Assign to appropriate groups for quick resolution. * Escalate as necessary for further investigation and resolution. * Use reports to monitor, track, and analyze service levels and improvement. {#rn-summary-highlights__ul_kqf_fpk_dkc} See [Incident Management](https://www.servicenow.com/docs/access?context=c_IncidentManagement&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) for more information. |
| Intelligent approvals | * Automate approval decisions based on an uploaded policy document. * Reduce development and deployment time of approval automation. * Translate an approval policy document into AI-generated approval rules. * Use a approval policy document as the source of truth. {#rn-summary-highlights__ul_fg1_xbk_lkc} See [Intelligent approvals](https://www.servicenow.com/docs/access?context=intelligent-approvals&version=brazil&pubname=brazil-build-workflows&ft:locale=en-US) for more information. |
| Knowledge Center | * Centralizes knowledge articles, giving your organization full visibility into documented processes and information. * Enhances productivity by providing users immediate access to accurate, well-maintained knowledge content whenever they need it. * Enables formatting and styling of knowledge articles using intuitive editing tools within the article editor to ensure consistent, professional presentation. * Improves the quality and effectiveness of your knowledge base with article optimization scans that maintain article health and relevance. {#rn-summary-highlights__ul_jgd_s2d_jkc} See [Knowledge Center](https://www.servicenow.com/docs/access?context=knowledge-center&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) for more information. |
| Knowledge Graph | * Improved search results accuracy with enhanced Knowledge Graph integration in ServiceNow® Otto for Virtual Agent Virtual Agent, ServiceNow Otto panel and AI Agent applications. {#rn-summary-highlights__ul_x2t_yxm_lkc} See [Knowledge Graph](https://www.servicenow.com/docs/access?context=knowledge-graph-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for more information. |
| Kubernetes Visibility Agent (KVA) | * Discover and monitor Kubernetes clusters, nodes, namespaces, services, workloads, pods, and Docker images automatically. * Visualize Kubernetes resource relationships and dependencies through integrated dashboards and dependency views. * Maintain an up-to-date inventory of containerized applications and infrastructure to support service mapping and incident management. {#rn-summary-highlights__ul_nmf_f2r_kkc} See [ITOM Visibility](https://www.servicenow.com/docs/access?context=itom-visibility-landing-page&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information. |
| L1 IT Service Desk AI Specialist | * Helps increase efficiency by automating high-volume, repeatable L1 incidents. * Enables a human to intervene in the automated process, if needed. * Helps free up live human agents to handle more complex issues. {#rn-summary-highlights__ul_m2t_qrc_gkc} See [L1 IT Service Desk AI Specialist](https://www.servicenow.com/docs/access?context=l1-service-desk-ai-specialist&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) for more information. |
| LEAP | * Drive incident resolution to measure the time to resolve incidents and enhance performance. * Promote automation culture by interpreting existing data and automating records. * Optimize resource allocation by identifying and prioritizing high impact areas. * Integrate with Red Hat Ansible to map resolution steps with Ansible playbooks and help in incident resolution for L1 agents. * Automate knowledge base article creation to help L1 agent in faster resolution of similar incidents. {#rn-summary-highlights__ul_npf_clq_xjc} See [Exploring LEAP](https://www.servicenow.com/docs/access?context=exploring-aiops-leap&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information. |
| Live Connect | * Provides read-only SQL access to authorized tables through ODBC and JDBC drivers. * Enables direct queries from external analytics and business intelligence tools without data synchronization. * Supports OAuth authentication for secure, FedRamp-compliant connections. * Integrates with enterprise analytics platforms such as Pyramid Analytics, Power BI, and Tableau. {#rn-summary-highlights__ul_live_connect_features} See [Access your ServiceNow data using Live Connect](https://www.servicenow.com/docs/access?context=accessing-your-servicenow-data-using-sql-api&version=brazil&pubname=brazil-api-reference&ft:locale=en-US) for more information. |
| Localization Workspace | * Manage and deliver multilingual content at scale. * Streamline and automate task creation and translation workflows. * Create and store glossaries of terms in the Language Asset Management area. * Enhance language governance, quality, and consistency across the platform. {#rn-summary-highlights__ul_t4t_z1y_gkc} See [Localization Workspace](https://www.servicenow.com/docs/access?context=localization-workspace&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) for more information. |
| Log Export Service | * Detect security threats and analyze security incidents by exporting your instance system and application logs into your enterprise security analytics tools. * Troubleshoot and optimize application performance and user experience by forwarding your instance log events in near real-time to your analytics solutions. * Manage and export large volumes of log events through highly scalable integration that's quick to set up with guided setup. * Connect to your analytics tools using a dedicated MID Server, a Kafka connector from your analytics solution, or a direct Kafka connection. {#rn-summary-highlights__ul_ftr_m53_lkc} See [Log Export Service (LES)](https://www.servicenow.com/docs/access?context=les-intro&version=brazil&pubname=brazil-platform-security&ft:locale=en-US) for more information. |
| MCP Server Console | * Unify the MCP Server creation process by embedding OAuth Client registration directly within the MCP Server Console wizard. This eliminates the need for users to switch contexts between multiple consoles. * Enable administrators to configure annotations across all supported tool types. Annotations will be included in the tools/list response per MCP specification, allowing MCP clients like Claude to apply correct permission policies. * Get started with the preconfigured Quickstart Server for looking up and summarizing incident and case records. * Create MCP apps to implement and manage interactive interfaces for your tools that can be displayed by MCP clients. * Integrate third-party identity provider (IDP) with MCP server to support users authentication through a third-party (IDP). * Create MCP Server Console servers and tools based on various categories including Now Assist skills for different use cases. * Connect to any MCP Server Console client using OAuth 2.0 authentication. {#rn-summary-highlights__ul_o3h_stx_2hc} See [MCP Server Console](https://www.servicenow.com/docs/access?context=mcp-platform-manager-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for more information. |
| MCP for Strategic Portfolio Management | * Query goals, portfolio plans, and projects directly from any MCP-compatible AI assistant using natural language, without opening the ServiceNow instance. * Generate AI-powered insights --- including at-risk goals, portfolio plan bottlenecks, project risks, and RAG status reports --- using eight MCP tools exposed through the SPM MCP Server Console. * Identify and save RIDAC risks as AI drafts directly from your AI assistant, enabling project managers to act on risks without switching to ServiceNow. {#rn-summary-highlights__ul_srv_1z2_lkc} See [MCP for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=spm-mcp-server-landing-page&version=brazil&pubname=brazil-it-business-management&ft:locale=en-US) for more information. |
| Mobile Platform | * Empower your workforce to manage work from anywhere by delivering custom mobile experiences through the Now Mobile and Mobile Agent apps. * Support field service technicians and engineers on the go by giving them off-site access to incidents, tasks, and workflows through the Mobile Agent app. * Streamline everyday employee tasks by letting your entire organization view schedules, browse knowledge articles, and reserve resources through the Now Mobile app. {#rn-summary-highlights__ul_od5_hdb_3kc} See [Mobile Platform](https://www.servicenow.com/docs/access?context=mobile-config-navigation&version=brazil&pubname=brazil-mobile&ft:locale=en-US) for more information. |
| Next Experience Components | * Build rich UI experiences with prebuilt system or custom components. To view the Next Experience Components API reference and usage guidance documentation, visit the [Horizon site Components section](https://horizon.servicenow.com/workspace/components). * Use common web component patterns and principles, such as a JavaScript framework, immutable data, and simple action handlers. * Reuse components across multiple user interfaces to create a cohesive experience for your end users. * Use preset property values to configure properties and event handlers automatically for a component. As a result, the component is ready to work when you add it to a page. Presets can connect to a controller that acts as a data resource for the component. For more information, see [Automatically configure components using presets](https://www.servicenow.com/docs/access?context=presets&version=brazil&pubname=brazil-application-development&ft:locale=en-US) and [Bind data to UI Builder pages using controllers (advanced feature)](https://www.servicenow.com/docs/access?context=controllers&version=brazil&pubname=brazil-application-development&ft:locale=en-US). {#rn-summary-highlights__ul_n31_qlr_vjc} |
| Notifications | * Keep users informed by sending email or SMS notifications about specific activities in the system, such as updates to incidents or change requests. * Control when notifications are sent, who receives them, and what content they contain. * Improve communication efficiency with email digests that consolidate multiple notifications into a single message. {#rn-summary-highlights__ul_t3z_g1z_wjc} See [Notifications](https://www.servicenow.com/docs/access?context=notifications&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) for more information. |
| Notify | * Notify provides support for SMS and voice channels on the ServiceNow AI Platform for communicating internally with team members and externally with customers and contractors. * Use and integrate Notify with the third-party service providers as a communication channel to meet with the stakeholders to resolve the incidents. {#rn-summary-highlights__ul_jc1_vxp_jkc} See [Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) for more information. |
| On-Call Scheduling | * Respond to incidents faster by ensuring a dedicated support team member always responds. Define on-call schedules, roster rotations, and escalation policies, and automatically escalate to the next responder until someone acknowledges. * Give every on-call responder one place to view their schedule, manage shifts, request time off, and track escalation status, from the desktop or the mobile app. * Ensure faster response times by reaching responders over the channels they already use and see the delivery status of every notification sent. {#rn-summary-highlights__ul_kfk_dcq_qkc} See [On-Call Scheduling](https://www.servicenow.com/docs/access?context=c_OnCallScheduling&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) for more information. |
| Operational Resilience | * Identify, assess, and monitor operational risks across people, processes, systems, and external dependencies to understand impact on critical business services and customer outcomes. * Develop and execute resilience strategies, conduct scenario testing, and track remediation actions to strengthen your organization's ability to withstand and recover from operational disruptions. {#rn-summary-highlights__ul_cm1_3wt_2kc} See [Operational Resilience](https://www.servicenow.com/docs/access?context=grc-opres-landing-page&version=brazil&pubname=brazil-governance-risk-compliance&ft:locale=en-US) for more information. |
| Operational Sustainability Management | * Streamline sustainability data collection, management, and reporting across your organization. * Monitor sustainability performance using configurable metrics, thresholds, campaigns, and workflows. * Improve data quality and reporting accuracy through automation, integrations, and AI-powered capabilities. * Support sustainability reporting and disclosure requirements with centralized governance and data management. {#rn-summary-highlights__ul_n22_w1r_jkc} See [Operational Sustainability Management (formerly Environmental, Social, and Governance)](https://www.servicenow.com/docs/access?context=esg-landing-page&version=brazil&pubname=brazil-environmental-social-governance&ft:locale=en-US) for more information. |
| Operational Technology Discovery | * Discover, monitor, and query devices in your OT environment with the Discovery Console. * Access enhanced scanning and query functionality to manage assets in your OT environment with the Discovery Sensor. * Create an inventory of assets in your OT environment with the Discovery Collector. * Import data from a connected OT Discovery environment and use the Integration Hub ETL framework with the Service Graph Connector for ServiceNow OT Discovery. {#rn-summary-highlights__ul_lmg_n4l_hkc} See [Operational Technology Discovery](https://www.servicenow.com/docs/access?context=operational-technology-discovery-landing&version=brazil&pubname=brazil-operational-technology&ft:locale=en-US) for more information. |
| Operational Technology Setup | * By navigating through Admin Home and Product Hub using the ServiceNow Otto for Setup framework, you can access the OT Configuration Console. * Complete admin configuration items in a consolidated location without having to navigate back and forth between pages. {#rn-summary-highlights__ul_kxl_zkq_jkc} See [Operational Technology Setup](https://www.servicenow.com/docs/access?context=ot-setup-landing&version=brazil&pubname=brazil-operational-technology&ft:locale=en-US) for more information. |
| Opportunity Management | * Evaluate an opportunity's total worth with integrated pricing that computes the combined prices of each product offering, helping teams strategize resource and budget allocation for deals. * Focus your sales team on deals with the highest financial impact by analyzing the potential revenue of each opportunity. * Customize offers that meet customer needs while maintaining profitability, using real-time pricing insights during negotiation. * Generate an AI summary for an opportunity to get information from emails, touchpoints, deal stage, and line items without opening every related record. * Review AI-generated win probability scores and contextual insights to assess deal health, prioritize pipeline opportunities, and identify risks. * Ask questions and issue commands to work on an opportunity in plain language using an MCP client and ServiceNow Otto. {#rn-summary-highlights__ul_opportunity-management-rn-about} See [Opportunity Management](https://www.servicenow.com/docs/access?context=opportunity-management&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information. |
| Partner Relationship Management | * Submit and track cases through the Partner Portal to reduce resolution time and improve collaboration between partners and enterprises. * Manage partner life cycle activities and collaboration through a single platform. * Register and track partner-sourced deals in a unified system to help avoid conflicts and provide proper recognition. * Provide partners with role-based access to case management, knowledge articles, and program visibility to reduce manual escalations and enable faster independent problem resolution. * View partner engagement, performance, and participation through partner overview for enterprise roles. {#rn-summary-highlights__ul_partner-relationship-management-rn-about} See [Partner Relationship Management](https://www.servicenow.com/docs/access?context=partner-relationship-management&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information. |
| Password Reset | * Password Reset application enforces strong and secure passwords by enabling end users to reset or change their passwords either by using the self-service process or by requesting the assistance of a service desk agent. * Augment an end-user experience with Password Reset for Virtual Agent that handles common support issues, using pre-built conversations. * ServiceNow® has implemented an automated workflow to streamline the default instance admin password reset process. {#rn-summary-highlights__ul_ztd_cwp_jkc} See [Password Reset](https://www.servicenow.com/docs/access?context=password-reset-landing-page&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) for more information. |
| Performance Analytics |   |
| Portfolio Planning | * Prioritize, roadmap, and score planning items using portfolio plans with support for multiple lenses, private or shared views, and free-form roadmaps to align work with organizational strategy. * Plan and manage portfolio financials with rolled-up cost and benefit data, financial baselines, budget approvals, and scenario planning to optimize portfolio decisions and drive cost-effective outcomes. * Capture, assess, and prioritize demands through configurable playbooks, using AI to summarize and identify similar items, before converting them into work items with full financial tracking. * Track Risks, Issues, Decisions, Actions, and Changes (RIDAC), monitor capacity, and gain actionable insights through dashboards to maintain portfolio health and keep stakeholders informed. {#rn-summary-highlights__ul_vz3_wbv_hkc} See [Portfolio Planning](https://www.servicenow.com/docs/access?context=portfolio-planning-app-landing-page&version=brazil&pubname=brazil-it-business-management&ft:locale=en-US) for more information. |
| Predictive Intelligence | With Predictive Intelligence you can harness the power of machine learning for use cases such as the following. * Automatically populate fields during case creation. * Categorize and route work based on how records have been handled in the past. * Recommend resolutions to cases that are similar to previous ones. * Identify major outages based on incoming incidents. {#rn-summary-highlights__ul_dgv_1pl_hkc} See [Predictive Intelligence](https://www.servicenow.com/docs/access?context=predictive-intelligence-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) for more information. |
| Pricing Management | * Deliver accurate and competitive pricing across opportunities, quotes, and orders by centrally managing prices for products and services. * Tailor pricing to each selling context by applying adjustments based on product attributes, customer accounts, markets, sales channels, quantities, and bundles. * Protect profit margins by giving sellers cost and margin visibility and applying pricing controls that limit excessive discounting * Support complex pricing models for one-time and recurring charges, configurable products, bundles, renewals, amendments, and products with price and quantity ramps * Increase pricing transparency by providing a clear record of the adjustments used to calculate the final selling price. {#rn-summary-highlights__ul_price-management-rn-about} See [Pricing Management](https://www.servicenow.com/docs/access?context=pricing-management&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information. |
| Privacy Management | * Identify, assess, and mitigate privacy risk across your organization's processing activities. * Maintain a central record of processing activities, entities, and privacy elements such as information objects and data subjects. * Maintain a library of authority documents, citations, control objectives, and risk statements with [Privacy content accelerator](https://www.servicenow.com/docs/access?context=privacy-content-accelerator&version=brazil&pubname=brazil-governance-risk-compliance&ft:locale=en-US). * Manage data subject rights requests from intake through fulfillment with Personal Data Rights. * Track and resolve privacy issues from assessments, processing activities, and incidents with Privacy Case Management. {#rn-summary-highlights__grc-privacy-mgmt-rn-about-list} See [Privacy Management](https://www.servicenow.com/docs/access?context=privacy-management&version=brazil&pubname=brazil-governance-risk-compliance&ft:locale=en-US) for more information. |
| Process Mining | * See your real processes, not assumptions --- automated discovery maps actual workflow paths from audit logs. * Find where work breaks down --- bottleneck and root-cause analysis pinpoint stalled approvals and rework. * Accelerate value with proven templates --- best-practice content packs give you ready-made starting points. * Prove every change works --- side-by-side comparisons confirm improvements and catch regressions. * Govern humans and AI, together --- trace performance across people, automations, and AI agents in one view. {#rn-summary-highlights__ul_oql_2y1_2kc} See [Process Mining](https://www.servicenow.com/docs/access?context=process-mining&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US) for more information. |
| Process Mining for ITSM | * See your real processes, not assumptions --- automated discovery maps actual workflow paths from audit logs. * Find where work breaks down --- bottleneck and root-cause analysis pinpoint stalled approvals and rework. {#rn-summary-highlights__ul_dzk_34g_lkc} See [Process Mining](https://www.servicenow.com/docs/access?context=process-mining&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US) for more information. |
| Product Catalog Management | * Accelerate product launches by creating, publishing, and managing commercial and technical offerings from a centralized catalog foundation. * Simplify complex product sales with support for configurable products, bundles, and service-based offerings. * Connect sales and fulfillment processes through a unified catalog that powers the lead-to-cash life cycle. * Manage catalog changes with confidence using controlled versioning and scheduled product updates. * Help sellers find and sell the right products faster with organized catalogs, eligibility controls, and intuitive navigation. {#rn-summary-highlights__ul_product-catalog-management-rn-about} See [Product Catalog Management](https://www.servicenow.com/docs/access?context=product-catalog-managment&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information. |
| Product Support for Technology | * Correlate network incidents to customer accounts, giving support teams a 360 degree view of impact for faster, informed decisions. * Auto-generate proactive cases to notify customers of outages or changes, then auto-resolve them once service is restored. * Escalate incidents through configurable, decision-based workflows from L1 to L4 support for quicker expert resolution. {#rn-summary-highlights__ul_pw1_ryf_lkc} See [Product Support for Technology](https://www.servicenow.com/docs/access?context=assurance-workflows&version=brazil&pubname=brazil-proactive-service-exp-workflows&ft:locale=en-US) for more information. |
| Project Portfolio Management | * Gather and evaluate ideas, and promote accepted ideas to a demand, story, epic, or project. * Assess, approve, and promote demands to strategic and operational work. * Manage projects, programs, and portfolios, along with their resources and financials, from a single suite of applications. * Execute work using a traditional waterfall methodology, an Agile approach, or a hybrid of the two. {#rn-summary-highlights__ul_x2p_ldj_hkc} See [Project Portfolio Management](https://www.servicenow.com/docs/access?context=c_ProjectPortfolioSuite&version=brazil&pubname=brazil-it-business-management&ft:locale=en-US) for more information. |
| Project Workspace | * Define, plan, track, and monitor projects from a single interactive workspace with an intuitive UI. * Manage project tasks, dependencies, and timelines using an integrated planning console with grid and Gantt views. * Allocate and track resources with the resource assignment pane, including allocation heatmaps and effort tracking. * Create and compare schedule and financial baselines to monitor project performance against original plans. * Collaborate with stakeholders through activity streams, attachments, and status reporting capabilities. {#rn-summary-highlights__ul_ydf_h3q_hkc} See [Project Workspace](https://www.servicenow.com/docs/access?context=project-workspace-landing-page&version=brazil&pubname=brazil-it-business-management&ft:locale=en-US) for more information. |
| Public Sector Digital Services | * Manage field operations and view/create investigative tasks directly within the case context using the Tasks tab, found within an ICM investigative case record. Use the Create Work Order button to allow a case to be escalated to an Field Service Management work order without leaving the ICM workspace. * ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Public Sector Digital Services (PSDS). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. * Control the visibility of the grant program lifecycle stepper on the Grant Program record page by disabling or enabling it per instance. * Route flagged documents back to applicants, prompting re-upload of the corrected document, maintaining a complete audit trail within the system. Flagged documents now persist in the system rather than being deleted immediately. * Enter award information and allocate budget across categories using the restructured Program Budget activity. The new three-section workflow separates total program budget, budget categories, and award allocation types for a clearer, more intuitive budget configuration experience. Budget allocations and balances update in real-time as you enter percentages across categories. * Enable other governments to launch citizen-facing services using the GOV.UK Developer Toolkit, a library of reusable portal widgets that follow UK GDS guidelines. ServiceNow developers can build compliant service portals for UK government customers. * Submit funding and decline recommendations as a Grant Program Manager for any scored subset of proposals as a Funding Allocation Request. This enables incremental funding decisions without waiting for the entire portfolio to complete review. The Grant Program Director can approve or reject each request, with rejected proposals returning to the working queue for future consideration. * Release result letters per proposal as each Funding Allocation Request decision is approved, rather than waiting for all decisions across the program to be finalized. This enables rolling notification of award, decline, or ineligibility outcomes in Grants Management. * Consolidate the case narrative, evidence, entities, team assignments, investigative tasks, and related cases into a single record page with Investigative Case Management Foundation. * Manage persons, property, vehicles, organizations, locations, and events with Investigative Case Management Entity Management. Specialized entity types like firearms include detailed identification, specifications, origin, and ballistic information and can be linked to cases and to each other. * Manage physical and digital evidence tied to investigative cases using Investigative Case Management Evidence Management. Structured fields capture collection details, source, context, security classification, and links to related entities such as persons, vehicles, locations, and organizations. * Create Chain of custody documentation in every evidence record, capturing each transfer from the moment of collection. * Synthesize narratives, entities, evidence, and activity history into a structured summary using Investigative Case Management Case Summarization. * Validate large volumes of uploaded documents, verify information, flag issues, and highlight key details for case agents with the Document Screening Al Skill, used with ServiceNow Otto for Public Sector Digital Services (PSDS). {#rn-summary-highlights__ul_z3c_xkp_qhc} See [Public Sector Digital Services (PSDS)](https://www.servicenow.com/docs/access?context=bun-public-sector-landing-page&version=brazil&pubname=brazil-government-industry&ft:locale=en-US) for more information. |
| Purchase Order Management | * Provide prompt visibility for the appropriate buyer by reporting delivery plan issues related to a purchase order. * Expedite detection and resolution of purchase order exceptions. * Use agentic workflow to identify and execute mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers. {#rn-summary-highlights__ul_ryq_5jq_kkc} See [Purchase Order Management](https://www.servicenow.com/docs/access?context=purchase-order-mgmt-landing-page&version=brazil&pubname=brazil-source-to-pay-operations&ft:locale=en-US) for more information. |
| Regulatory Change Management | * Identify and triage regulatory alerts from third-party providers or RSS feeds. * Map incoming regulatory content to your organization's internal regulatory taxonomy. * Assess the impact of a regulatory change and the inherent legal, reputational, financial, and business risk on an entity. * Create and track action tasks to implement a regulatory change. * Streamline regulatory alert analysis, summarization, and impact assessment with ServiceNow Otto skills and agentic workflows in Regulatory Change Management. {#rn-summary-highlights__grc-reg-change-rn-about-list} See [Regulatory Change Management](https://www.servicenow.com/docs/access?context=reg-change-mgmt-landing-page&version=brazil&pubname=brazil-governance-risk-compliance&ft:locale=en-US) for more information. |
| ReleaseOps | * Deploy update sets and published apps reliably through a structured retrieve, preview, and commit workflow. * Automate code movement across instances with pipelines that enforce your organizations' governance rules and standards. * Detect potential deployment issues early using built-in deployment analysis tools. * Integrate Instance Scan, Automated Test Framework (ATF), and Change Management directly into the deployment process. * Schedule releases for routine updates or trigger on-demand releases to fast-track patches and hotfixes. * Resolve deployment issues efficiently with auto-generated deployment tasks that are assigned to the right stakeholders. {#rn-summary-highlights__ul_h42_blp_nkc} See [ReleaseOps](https://www.servicenow.com/docs/access?context=releaseops-landing&version=brazil&pubname=brazil-application-development&ft:locale=en-US) for more information. |
| Request Management | * Request Management streamlines fulfillment workflows, reduces manual effort, and improves visibility into request status for both users and agents. * Request Management allows employees to submit requests for services, products, or information through a self-service portal. {#rn-summary-highlights__ul_ypf_srp_jkc} See [Request Management](https://www.servicenow.com/docs/access?context=c_RequestManagement&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) for more information. |
| Resource Management Workspace | * Optimize resource allocation by matching the right people with the right primary attributes to planning items and business priorities. * Improve capacity planning with real-time visibility into resource availability, utilization, and workload across the organization. * Streamline workforce planning by consolidating resource requests, assignments, and scheduling into a unified workspace. {#rn-summary-highlights__ul_ccl_wnf_lkc} See the [Resource Management Workspace](https://www.servicenow.com/docs/access?context=explore-rmw&version=brazil&pubname=brazil-it-business-management&ft:locale=en-US) documentation for more information. |
| Retail | * Enable HQ users and regional managers to create operational store plans involving cases and tasks for multiple stores through a guided, streamlined user experience. * Schedule and manage recurring tasks such as daily store opening procedures with parent cases for store-level tracking. * Fulfillment of store case and task for regional managers and store teams through Retail mobile app. * Let store associates and managers view and act on the Strategic Portfolio Management project work behind a store opening, closing, renovation, or relocation, without leaving the Retail application. {#rn-summary-highlights__ul_jqn_2dk_rhc} See [Retail](https://www.servicenow.com/docs/access?context=rahi-retail-operations-overview&version=brazil&pubname=brazil-retail-industry&ft:locale=en-US) for more information. [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US) :   The ServiceNow ® Customer Service Management (CSM) application provides the foundation for the Retail Core application. Leverage the functionality of CSM applications to provide support to customers as well as retail sites. [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=brazil&pubname=brazil-field-service-management&ft:locale=en-US) :   The ServiceNow ® Field Service Management application aligns with Retail Core by providing capabilities such as work orders for use by each retail location that uses the Retail Core application. |
| SPM Enterprise-Wide Deployment | * Separate and control record visibility across functions using partitions. * Enforce partition visibility automatically across Project Workspace, Portfolio Planning Workspace, Resource Management Workspace, and Strategic Planning Workspace. * Assign the EWD PMO role to users who require visibility across all partitions, such as PMO leads and portfolio managers. {#rn-summary-highlights__ul_gq5_wwq_hkc} See [SPM Enterprise-Wide Deployment](https://www.servicenow.com/docs/access?context=ewd-landing-page&version=brazil&pubname=brazil-it-business-management&ft:locale=en-US) for more information. |
| Sales Agreement | * Captures the scope and conditions from a quote for future sales transactions, over a specified period between a buyer and a seller. * Includes details about the buyer and seller, the validity period of the agreement, and the products and services to be supplied, including quantities and pricing. * Generates a sales agreement, and its line items, from a quote and its quote lines, using the same product offerings, only after the quote is completed or closed. * Uses sales agreement price lists to consistently apply the negotiated pricing to all sales orders placed under the agreement. {#rn-summary-highlights__ul_sales-agreement-rn-about} See [Sales Agreement Management](https://www.servicenow.com/docs/access?context=sales-agreement-mgmt&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information. |
| Sales CRM Mobile | * Access and update customer information, log activities, and manage opportunities from your mobile device while in the field. * View a personalized home dashboard summarizing your day, including today's meetings, tasks due, and opportunities in focus. * Manage Accounts, Contacts, Leads, and Opportunities, including opportunity line items and pipeline health, directly from mobile list and record views. * Monitor team activity in real time and access customer history from the mobile app. * Get AI-powered assistance with a conversational Sales AI agent and AI-generated summaries. {#rn-summary-highlights__ul_sales-crm-mobile-rn-about} See [Mobile experience for Sales CRM](https://www.servicenow.com/docs/access?context=mobile-experience-sales-crm&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information. |
| Security Incident Response | * Connect security and IT teams to respond faster and more efficiently to security threats. * Gain insight into your organization's security posture. * Automatically create and enrich security incidents by integrating with third-party detection and SIEM sources such as CrowdStrike Next-Gen SIEM and Microsoft Defender. * Rapidly build new integrations using Now Assist LLM-powered auto-code generation. * Visualize attack-defense relationships using MITRE-ATT\&CK and MITRE D3FEND data directly within a security incident. {#rn-summary-highlights__ul_secops-sir-rn-about} See [Security Incident Response](https://www.servicenow.com/docs/access?context=sir-landing-page&version=brazil&pubname=brazil-security-management&ft:locale=en-US) for more information. |
| Self-service and omnichannel engagement for CSM | * Handle inbound calls intelligently by configuring AI Voice Agents with ServiceNow Voice and Amazon Connect. * Initiate WebRTC voice calls from portal pages or engagement messenger with a widget that maintains call state and context across page navigation. {#rn-summary-highlights__ul_yxq_bdw_gkc} See [Self-service for Customer Service Management](https://www.servicenow.com/docs/access?context=self-service-options-csm-customers&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US), and [Omnichannel](https://www.servicenow.com/docs/access?context=omnichannel&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US) for more information. Note: Self-service and omnichannel applications are available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. |
| Service Catalog | * Develop comprehensive service catalogs to empower users with self-service capabilities. * Tailor portals to let users request a range of catalog items, including services and product offerings. * Standardize request fulfillment processes to verify the accuracy and availability of items within the catalogs. {#rn-summary-highlights__ul_i2s_sxm_lkc} See [Service Catalog](https://www.servicenow.com/docs/access?context=service-catalog&version=brazil&pubname=brazil-servicenow-platform&ft:locale=en-US) for more information. |
| Service Exchange (formerly Service Bridge) | * Run provider and consumer instances on different platform releases and application versions without disrupting the active entitlements or processes. * Keep the development of shared catalogs and the workflows/integrations in the provider instance while sharing them with consumers as simple record producers that generate integrated requests in the provider instance. * Share selected foundational data types with your consumers on a scheduled cadence to reduce manual effort, and eliminate the need to share data externally. {#rn-summary-highlights__ul_v2j_zng_lkc} See [Service Exchange](https://www.servicenow.com/docs/access?context=tmt-service-bridge-both-landing-page&version=brazil&pubname=brazil-service-exchange&ft:locale=en-US) for more information. |
| Service Graph Connector Integration for Claroty CTD | * Import sites, devices, connections, and installed programs to the ServiceNow Configuration Management Database (CMDB). * Complete the organized sequence of tasks to configure the integration on your instance using the available Guided Setup. * Map and transform data from Claroty CTD into ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). {#rn-summary-highlights__ul_gzq_1wr_jkc} See [Service Graph Connector Integration for Claroty CTD](https://www.servicenow.com/docs/access?context=sgc-cmdb-integration-claroty-ctd&version=brazil&pubname=brazil-operational-technology&ft:locale=en-US) for more information. |
| Service Mapping | * AI-powered features in Service Mapping help administrators automate service map creation, connect business applications to discovered services, and query live service topology using natural language. * Multi-source service mapping combines data from multiple discovery methods to create a single, comprehensive service map that provides complete visibility into your organization's hybrid IT infrastructure. * The Lightweight Service Model is an optimized architecture for storing and determining service topology. It maintains current service data without storing historical snapshots, reducing storage overhead and improving performance for large configuration item inventories. {#rn-summary-highlights__d1295e65} See [Service Mapping](https://www.servicenow.com/docs/access?context=c_ServiceMappingOverview&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information. |
| Service Operations Workspace | * Monitor your team's command center in real-time, tracking alert activity, workload distribution, and AI's impact on resolution speed. * Gain unified visibility across your infrastructure by consolidating events, metrics, and logs through the Integrations Launchpad. * Respond proactively to issues by tracking KPIs and service health through comprehensive AIOps dashboards. * Reduce alert noise and speed resolution by automatically grouping, enriching, and responding to alerts with automations that minimize manual intervention. {#rn-summary-highlights__ul_ygd_lbw_jkc} See [Service Operations Workspace for ITOM](https://www.servicenow.com/docs/access?context=sow-landing-page-itom&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information. |
| Service Operations Workspace for ITSM | * Service Operations Workspace provides a unified interface for IT service agents to manage incidents, changes, requests and approvals. It supports configurable dashboards, list views, and record pages for ITSM and ITOM workflows. * You can effectively manage the lifecycle of incidents, requests in Service Operations Workspace. All of these workflows leverage the power of capabilities such collaborations and AI based recommendations. {#rn-summary-highlights__ul_cvk_2hv_2kc} See [Service Operations Workspace for ITSM](https://www.servicenow.com/docs/access?context=sow-landing-page&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) for more information. |
| ServiceNow AI Platform core feature | * Access platform capabilities, discover new applications, and get intelligent, actionable insights. * Install and manage licensed applications and plugins for your instance and understand your subscriptions and entitlements. * Configure core features, such as tables and data, users, search, notifications, and localization. * Maintain and monitor the ServiceNow AI Platform to identify issues or enhance performance. * Plan and manage ServiceNow AI Platform upgrades to patches and new releases. {#rn-summary-highlights__ul_azs_pz1_xjc} See [Administer the ServiceNow AI Platform](https://www.servicenow.com/docs/access?context=intro-now-platform-landing&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) for more information. |
| ServiceNow Lux Lab for VS Code | * Scaffold experiences, pages, and widgets with framework intelligence. * Extend base system applications with experiences and pages tailored to your organization's needs. * Run commands via the ServiceNow Lux Lab for VS Code extension interface rather than using the terminal. * Preview your application in real time without leaving Visual Studio Code. * Access relevant experiences, pages, and widgets from your instance. * Develop tailored experiences with AI tools. {#rn-summary-highlights__ul_d11_p23_zjc} See [ServiceNow Lux Lab for VS Code extension](https://www.servicenow.com/docs/access?context=servicenow-ai-experience-lab-for-vs-code-landing&version=brazil&pubname=brazil-application-development&ft:locale=en-US) for more information. |
| ServiceNow Otto for Contract Management Pro | * Minimize the deviations and reduce the turnaround time by identifying non-standard and missing clauses from the contract document. * Automatically extract the key metadata from signed contracts and update the contract repository, which improves accuracy and efficiency. * Locate contract information and insights using natural language queries across both contract metadata and signed documents. This enables quick summarization and retrieval of contract information. * Extract metadata and obligations from signed contracts, calculate reminder dates based on contract terms, and enable users to review and approve extracted information through a playbook interface before updating the contract repository. * Review contract documents in external AI tools using organizational playbook guidance from . AI-proposed redlines follow approved playbooks rather than general guidance. {#rn-summary-highlights__ul_j2q_zgn_lkc} See [AI capabilities in Contract Management Pro](https://www.servicenow.com/docs/access?context=cncore-exp-now-assist-land&version=brazil&pubname=brazil-employee-service-management&ft:locale=en-US) for more information. |
| ServiceNow Otto for IT Service Management (ITSM) | * Accelerate incident resolution by using agentic AI workflows that autonomously triage, categorize, investigate, and resolve ITSM incidents, reducing manual effort for service desk agents. * Boost agent productivity with generative AI skills that summarize incidents, chat interactions, and change requests, and automatically generate resolution notes and knowledge articles. * Extend AI-driven automation across Change Management, Incident Management, and Digital End-User Experience with purpose-built AI agents and agentic workflows. {#rn-summary-highlights__ul_hrh_sbc_lkc} See [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US) for more information. |
| ServiceNow Otto for Platform Analytics | * Generate and export Platform Analytics artifacts from conversational interactions in the ServiceNow Otto® panel. * Benefit from a single, smooth experience in asking questions across all ServiceNow Otto® for Platform Analytics skills, and other applications that incorporate Platform Analytics and AI, through a shared backend. {#rn-summary-highlights__ul_hnn_2wx_kgc} See [ServiceNow Otto for Platform Analytics](https://www.servicenow.com/docs/access?context=now-assist-platform-analytics&version=brazil&pubname=brazil-now-intelligence&ft:locale=en-US) for more information. |
| ServiceNow Otto for Virtual Agent | * Use a conversation designer to build and test conversations without scripting or advanced skills. * Empower users to self-serve with AI agents, enhanced or premium chat with AI Search, conversational catalog skills, and more. * Seamlessly transfer the entire conversation history and context to the right human agent so they can quickly address any escalations and resolve user issues. {#rn-summary-highlights__ul_ejn_wzy_1kc} See [Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=brazil&pubname=brazil-conversational-interfaces&ft:locale=en-US) for more information. |
| ServiceNow Quote Experience | The ServiceNow Quote Experience is enhanced to integrate with Subscription Management and supports the complete lifecycle of Subscription Management workflows. Using ServiceNow Quote Experience, you can: * Amend a contract by adding or removing products mid-term, including upsells and downsells. The Pricing Service automatically calculates deltas and adjusts pricing changes accordingly. * Swap one product offering with another. Initiate a full or partial swap, while maintaining contract continuity. * Create an auto-renewal automatically, enabling a renewal pipeline before expiration. * Initiate an early or late renewal and add or remove products during the renewal process, providing greater flexibility to accommodate changing needs. {#rn-summary-highlights__ul_h1m_4gr_jkc} See [ServiceNow Quote Experience](https://www.servicenow.com/docs/access?context=quoting-experiences-overview&version=brazil&pubname=brazil-order-management&ft:locale=en-US) for more information. |
| ServiceNow Studio | * Use the generative and agentic AI capabilities in ServiceNow Studio to build, manage, and deploy custom, base system, or global applications and global metadata records. * Access low-code builders available in the ServiceNow AI Platform, including Table Builder and flows in Workflow Studio, alongside other development tools. * Package changes for deployment using update sets, pipelines, or the Application Repository without leaving ServiceNow Studio. {#rn-summary-highlights__ul_jlx_nhw_gkc} See [ServiceNow Studio](https://www.servicenow.com/docs/access?context=servicenow-studio-landing&version=brazil&pubname=brazil-application-development&ft:locale=en-US) for more information. |
| ServiceNow Vault | * Protect sensitive data across its entire life cycle by implementing encryption, data discovery, classification, anonymization, zero trust access, code signing, and log export from a unified console. * Accelerate deployment by installing the Vault Suite application to activate all data security capabilities within ServiceNow Vault automatically in a single step, eliminating manual plugin configuration. * Automate security administration tasks using AI capabilities provided by the ServiceNow Otto for Vault application to generate custom data patterns, recommend data classifications for applications, monitor data access, and secure custom applications * Gain visibility into your security posture with a centralized dashboard that track metrics across all Vault tools. * ServiceNow Vault is a bundle of the following products: * [ServiceNow Vault](https://www.servicenow.com/docs/access?context=servicenow-vault-landing&version=brazil&pubname=brazil-platform-security&ft:locale=en-US) * [Data Discovery](https://www.servicenow.com/docs/access?context=data-discovery-landing&version=brazil&pubname=brazil-platform-security&ft:locale=en-US) * [Data Privacy](https://www.servicenow.com/docs/access?context=data-privacy-landing&version=brazil&pubname=brazil-platform-security&ft:locale=en-US) * [Zero Trust Access (ZTA)](https://www.servicenow.com/docs/access?context=session-access&version=brazil&pubname=brazil-platform-security&ft:locale=en-US) * [Field Encryption](https://www.servicenow.com/docs/access?context=field-encryption&version=brazil&pubname=brazil-platform-security&ft:locale=en-US) * [Code Signing](https://www.servicenow.com/docs/access?context=code-signing-landing&version=brazil&pubname=brazil-platform-security&ft:locale=en-US) * [Log Export Service (LES)](https://www.servicenow.com/docs/access?context=les-intro&version=brazil&pubname=brazil-platform-security&ft:locale=en-US) {#rn-summary-highlights__ul_bqf_2zm_xjc} {#rn-summary-highlights__ul_fxf_f11_xjc} See [ServiceNow Vault](https://www.servicenow.com/docs/access?context=servicenow-vault-landing&version=brazil&pubname=brazil-platform-security&ft:locale=en-US) for more information. |
| Smart Assessment Engine | See [Smart Assessment Engine](https://www.servicenow.com/docs/access?context=smart-asmnt-engine-landing-page&version=brazil&pubname=brazil-governance-risk-compliance&ft:locale=en-US) for more information. |
| Software Asset Management | * Streamline and automate the software asset management tasks using ServiceNow Otto for Software Asset Management (SAM) * Automatically normalize your software assets with updates from the Software Asset Management content service. * Track and manage rights for your software products by creating or importing software entitlements. * Integrate with SaaS applications and SSO providers to track your SaaS subscription usage. * Track and manage financial transaction data for your software products to optimize your software spend. {#rn-summary-highlights__ul_m2v_nmb_yjc} See [Software Asset Management](https://www.servicenow.com/docs/access?context=c_SoftwareAssetMgmt&version=brazil&pubname=brazil-it-asset-management&ft:locale=en-US) for more information. |
| Sourcing and Procurement Operations | * Browse a managed product catalog and submit purchase requests through a streamlined, e-commerce-like shopping experience. * Track purchase status, including approvals, tasks, and delivery milestones, from a single view. * Manage sourcing requests, purchase requisitions, negotiations, and procurement cases from a centralized workspace. * Automate end-to-end sourcing and purchasing workflows, including approvals, task generation, and purchase order creation. * Assess spend, operational efficiency, and team performance using pre-configured dashboards and metrics. {#rn-summary-highlights__ul_sourcing-procurement-operations-rn-about-list} For an overview of Sourcing and Procurement Operations capabilities, see [Sourcing and Procurement Operations](https://www.servicenow.com/docs/access?context=psm-overview&version=brazil&pubname=brazil-source-to-pay-operations&ft:locale=en-US). |
| Strategic Planning | * Define and manage strategic plans, goals, and targets while aligning planning items across portfolio plans, enterprise agile iterations, and organizational hierarchies to drive business outcomes. * Prioritize, roadmap, and score work items using predefined or custom lenses, with support for capacity planning, financial planning, and scenario planning to optimize portfolio decisions. * Capture and assess customer feedback and demands through configurable playbooks, using AI to summarize, identify similar items, and accelerate prioritization before converting them into work items. * Track risks, issues, decisions, actions, and changes (RIDAC) across planning items, iterations, and goals, and gain actionable insights through dashboards covering strategy, planning, feedback, and execution. {#rn-summary-highlights__ul_ybs_m1v_hkc} See [Strategic Planning](https://www.servicenow.com/docs/access?context=alignment-planner-workspace-landing-page&version=brazil&pubname=brazil-it-business-management&ft:locale=en-US) for more information. |
| Stream Connect | * Publish and process Kafka events at scale. Publish events to your Kafka environment from your ServiceNow instance and consume Kafka events from your external systems at a high volume with low latency. * Build flows that produce and consume Kafka events. Stream Connect is integrated with Workflow Studio, providing a low-code way to publish and process Kafka messages. * Import and process data from your Kafka environment using your own scripts or your existing Robust Transform Engine (RTE) or transform map configurations. * Monitor consumer and producer performance with detailed reporting of statistics and performance metrics. * Integrate your ServiceNow instance directly with your local Kafka environment with Direct Kafka. {#rn-summary-highlights__ul_lmp_mxf_hkc} See [Using Stream Connect for Apache Kafka](https://www.servicenow.com/docs/access?context=stream-connect-apache-kafka&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US) for more information. |
| Subscription Management | * Gain visibility and control of your product subscriptions and their applications. * Access a real-time view of your entitlement data. * Maximize subscription usage and make informed decisions about purchases by viewing insights. * Stay in compliance and avoid unexpected costs by tracking subscription usage and allocations over time. {#rn-summary-highlights__ul_myh_wcw_gkc} See [Subscription Management](https://www.servicenow.com/docs/access?context=subscription-management-landing-page-v2&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) for more information. |
| Supplier Lifecycle Operations | Supplier Lifecycle Operations enables you to onboard suppliers quickly, effortlessly manage supplier data, add key supplier contacts, monitor supplier performance, and enhance the productivity of the teams that engage with suppliers. For an overview of Supplier Lifecycle Operations capabilities, see [Supplier Lifecycle Operations](https://www.servicenow.com/docs/access?context=supp-mgmt-landing-page&version=brazil&pubname=brazil-source-to-pay-operations&ft:locale=en-US). |
| Synthetic Monitoring | * Get real-time notifications for outages before they impact users. * Visualize synthetic test results. * Update monitors to match your business needs. {#rn-summary-highlights__ul_oq4_4ky_1kc} See [Exploring synthetic monitoring](https://www.servicenow.com/docs/access?context=exploring-synthetic-monitoring&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US) for more information. |
| System Localization | * Accommodate users in multiple countries, using different languages and currencies, within the same instance. * Adapt your instance to a specific region or locale without impacting functionality. * Localize your instance using one or more of the default language packs provided. If your target language is not provided by default, you can create your own translations of UI text. {#rn-summary-highlights__ul_lzd_2dd_jkc} See [System Localization](https://www.servicenow.com/docs/access?context=system-localization-landing&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) for more information. |
| Telecommunication Network Inventory | * Model and manage physical, logical, and virtual network assets across your telecom infrastructure * Design and assign network services with end-to-end visibility across equipment, connections, racks, and IP address space. * Visualize network topology, physical connections, and rack configurations to support faster network planning and operational decision-making. * Support datacenter infrastructure management with rack space planning, allocation, and visualization. {#rn-summary-highlights__ul_ggf_mf2_lkc} See [Telecommunications Network Inventory](https://www.servicenow.com/docs/access?context=telecom-network-inventory&version=brazil&pubname=brazil-telecom-media-technology&ft:locale=en-US) for more information. |
| Telecommunications Customer 360 | * View all entities connected to a consumer or account as an interactive node map from the Telecommunications Customer 360 record page. * Configure which entities appear in the map and what information displays on each node card. {#rn-summary-highlights__ul_cqd_drf_lkc} See [Telecommunications Customer 360](https://www.servicenow.com/docs/access?context=c360-land-page&version=brazil&pubname=brazil-telecom-media-technology&ft:locale=en-US) for more information. |
| Telecommunications Service Operations Management (TSOM) | * Proactively identify and resolve network and service issues before they impact customers, reducing mean time to detect (MTTD) and mean time to resolve (MTTR). * Gain end-to-end visibility into how network and infrastructure issues affect customer-facing services, and prioritize remediation based on business impact. * Reduce operational noise and streamline resolution with event correlation, guided workflows, and automated remediation. * Integrate seamlessly with existing network monitoring and telemetry systems using open standards and TM Forum-aligned APIs. * Build and maintain a telecom-aware CMDB that links infrastructure, services, and configuration items for accurate root cause analysis. {#rn-summary-highlights__ul_rvt_jm1_jkc} See [Exploring Telecommunications Service Operations Management](https://www.servicenow.com/docs/access?context=exploring-tsom&version=brazil&pubname=brazil-telecom-service-ops&ft:locale=en-US) for more information. |
| Third-party Risk Management | * Assess, score, and monitor risk across your third-party relationships, from initial due diligence through ongoing engagement. * Centralize third-party assessments, issue tracking, and remediation in a single workspace. * Manage third-party engagements throughout their life cycle with workflows for ongoing oversight and risk management. {#rn-summary-highlights__d1308e72} See [September 2026](https://www.servicenow.com/docs/REfuIVeCVaVkxro_5JCKKQ#grc-tprm-rn-2026-09 "Version 23.0 adds AI asset support in element collection, DORA register-of-information terminology, and document version comparison. It also updates element assessments, risk scoring, and notifications, and fixes SBOM processing issues.") for more information. |
| Threat Intelligence Security Center | * Accelerate threat response with AI by summarizing cases, generating reports automatically, and extracting threats directly from imported documents. * Reduce investigation time by centralizing threat intelligence from external feeds and internal sources into a single system of action. * Resolve threats faster by investigating and responding to cases in the Threat Analyst Workbench, using investigation canvases, MITRE ATT\&CK mapping, and case management. * Strengthen partner collaboration by sharing threat intelligence securely across trust boundaries with inbound and outbound sharing profiles, TAXII servers, and redaction controls. * Keep your intelligence library accurate with less effort by automating expiration, tagging, deduplication, and archival of threat data. {#rn-summary-highlights__ul_rmk_frt_fkc} See [Threat Intelligence Security Center](https://www.servicenow.com/docs/access?context=tisc-landing-page&version=brazil&pubname=brazil-security-management&ft:locale=en-US) for more information. |
| Unified Security Exposure Management (USEM) | * Centralize exposure management workflows, improve visibility across exposures, and enforce governance through configurable rules. * Reduce the AI attack surface by using AI Security Exposure Management and supported integrations to remediate security exposures in AI assets. * Manage user and group role assignments, configure watchdogs with custom conditions, and access advanced settings directly from the Security Exposure Management Workspace. * Assign tags to security incidents, response tasks, vulnerable items, observables, IoCs, and security cases to define metadata and access control. * Normalize third-party source severity fields into standard ServiceNow severity values. {#rn-summary-highlights__ul_secops-sem-rn-about} See [Unified Security Exposure Management (USEM)](https://www.servicenow.com/docs/access?context=unified-security-exposure-management-landing-page&version=brazil&pubname=brazil-security-management&ft:locale=en-US) for more information. |
| Visa Spoke | * Connect with Visa's REST APIs to manage card disputes with VROL. * Perform transaction inquiries, order digital insights, collaborate with merchants, and handle other dispute events with enhanced security through Visa spoke actions. {#rn-summary-highlights__ul_m3k_xmn_dkc} See [Visa Spoke](https://www.servicenow.com/docs/access?context=visa-spoke&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US) for more information. |
| Vulnerability Response | * Remediate your most critical vulnerabilities quickly and efficiently by connecting security and IT teams. * Consolidate vulnerability data from multiple sources into a single authoritative record with the Central Vulnerability Database (CVDB). * Filter, group, and assign vulnerable items to remediation tasks based on configurable rules. * Configure background jobs and other administration settings directly from the Vulnerability Response Workspace. {#rn-summary-highlights__ul_secops-vuln-resp-rn-about} See [Vulnerability Response](https://www.servicenow.com/docs/access?context=vuln-landing-page&version=brazil&pubname=brazil-security-management&ft:locale=en-US) for more information. |
| Vulnerability Response Integration with Claroty CTD | * Imports common vulnerabilities and exposures (CVEs) associated with OT devices from Claroty Continuous Threat Detection (CTD). * Creates vulnerable items (VITs) to provide a single view of OT device vulnerability data and how it affects the production process. * Runs imports of newly detected vulnerabilities automatically on your own schedule. {#rn-summary-highlights__ul_h5l_cwr_jkc} See [Vulnerability Response Integration with Claroty CTD](https://www.servicenow.com/docs/access?context=vulnerability-response-integration-with-claroty-ctd&version=brazil&pubname=brazil-operational-technology&ft:locale=en-US) for more information. |
| Zero Copy Connectors | * Retrieve real-time data from external systems using primary and community connectors, without copying or duplicating the data. * Connect to REST-enabled systems such as Oracle HCM (Discovery) and Acumatica using REST connectors. * Connect to MySQL and PostgreSQL databases using primary connectors. * Authenticate to Databricks and Snowflake using your own credentials with personal authentication support. {#rn-summary-highlights__ul_zcc_static_features} See [Zero Copy Connectors](https://www.servicenow.com/docs/access?context=zero-copy-connectors&version=brazil&pubname=brazil-integrate-applications&ft:locale=en-US) for more information. |
| Zing text indexing and search engine | * Index and search text and attachments from ServiceNow AI Platform tables. * Compute document relevancy scores based on the frequency, sequence, and weight of search terms in the document. * Search records from a table list view or search multiple tables using global search. * Filter search results to only display records the user can access. {#rn-summary-highlights__ul_cyj_22k_bkc} See [Zing text indexing and search engine](https://www.servicenow.com/docs/access?context=c_ZingTextSearch&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) for more information. |
[ ]

{#rn-summary-highlights__rn-summary-changes-table}