--- sourceDocument: Australia Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Sales Customer Relationship Management release notes # Sales Customer Relationship Management release notes {#ariaid-title1} Release version: Australia Updated July 23, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read ServiceNow® Sales Customer Relationship Management is a set of new and updated applications and features in the Australia release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals. [Australia Patch 5](https://www.servicenow.com/docs/86~p_JZvUlBB3FD_j8roSw "The Australia Patch 5 release contains important problem fixes.") ServiceNow Otto is the new AI experience brand. This change is reflected in the name of the following ServiceNow products. Your product entitlements remain unchanged. There is no change to functionality or existing customer configurations. Check your entitlements to determine your access to specific features. {#sales-order-management-rn-landing__table_l3g_rlw_xjc__entry__2} | Existing name | New name | |-|-| | Now Assist for Sales Force Automation (SFA) | ServiceNow Otto for Sales Automation | | Now Assist for Configure, Price, Quote (CPQ) | ServiceNow Otto for Configure, Price, Quote (CPQ) | | Now Assist for Order Management | ServiceNow Otto for Order Management | [ ] {#sales-order-management-rn-landing__table_l3g_rlw_xjc} [Australia Patch 2](https://www.servicenow.com/docs/SG~RVvxPNqIQWrm6Bfkd9A "The Australia Patch 2 release contains important problem fixes.") Sales and Order Management (SOM) is now known as Sales Customer Relationship Management (Sales CRM) to align with the updated product taxonomy. There is no change to functionality or existing customer configurations. [Australia Patch 1](https://www.servicenow.com/docs/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.") [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#sales-order-management-rn-landing__ul_pgy_j1t_r3c} Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. Note: Sales Customer Relationship Management includes workflows for Customer Lifecycle Operations (Customer Life Cycle Management). For details on these features in the Australia release, see the [Data Management release notes](https://www.servicenow.com/docs/kejH5C8hGJ9DbKo9J7QRFQ "The ServiceNow Data Management capabilities enable you to manage the growth of data in your instance. Data Management capabilities were enhanced and updated in the Australia release.") release notes. Also, agents can use the Case Management for Order Operations and Case Management for Invoice Operations application to display order and invoice cases and case line items in Customer Service Workspace. The Case lines and workflows application provide the ability to reference multiple order line items on a case record. * **[Activity Management release notes](https://www.servicenow.com/docs/aGrYZt55d25YSAFCsNhwQA)** ServiceNow® Activity Management helps customer-focused teams to plan, execute, capture, and track customer interactions across multiple channels throughout the customer's association with your business. Activity Management is a new capability in the Australia release. * **[Advanced Approval Management release notes](https://www.servicenow.com/docs/S6abDzJhFfvYiWjTARVUIw)** The ServiceNow® Advanced Approval Management application enables you to define workflows for approving Sales Customer Relationship Management entities, such as customer quotes. Advanced Approval Management is a new application in the Australia release. * **[Advanced Approval Management AI release notes](https://www.servicenow.com/docs/Jk6i8ffFQNQSQXupIqDZWA)** The ServiceNow® Advanced Approval Management AI application enables advanced approval users to manage quote approvals using natural language requests in Model Context Protocol (MCP)-compatible clients, without opening a ServiceNow instance. Advanced Approval Management AI is a new application in the Australia release. * **[Buying Group release notes](https://www.servicenow.com/docs/Dx7PopwN4qtKneNc54HssA)** The ServiceNow® Buying Group application provides information on the key  decision-making stakeholders of a company to whom you are trying to sell a particular product. Buying Group is a new application in the Australia release. * **[CPQ release notes](https://www.servicenow.com/docs/tF2oOBvE72UghCD_99kC2w)** CPQ is a configuration engine that acts as the "C" in Configure, Price, Quote. It uses an attribute-based approach to simplify complex product logic. The engine delivers dynamic blueprints, real-time user interfaces, and a Commerce Logic Engine that generates accurate outputs like bills of materials. * **[Customer Engagement Sequences release notes](https://www.servicenow.com/docs/P1pHw32xK1T0POmHZX9~2Q)** The ServiceNow® Customer Engagement Sequences application enables customer-focused teams to execute structured, personalized outreach and follow-up activities to engage customers throughout the time they're associated with your business. Customer Engagement Sequences was enhanced and updated in the Australia release. * **[Customer self-service for Sales Customer Relationship Management release notes](https://www.servicenow.com/docs/t6qC2OTBGBF52bHtlel1Cg)** The ServiceNow® Business Portal application enables your B2B customers to place orders, request quotes, and get support for orders and invoices through a self-service web portal. Business Portal was enhanced and updated in the Australia release. * **[Lead Management release notes](https://www.servicenow.com/docs/ffHj3RhIALbXQziVB9e86w)** The ServiceNow® Lead Management application enables your sales agents and sales development representatives to create leads and nurture them into opportunities. Lead Management was enhanced and updated in the Australia release. * **[Opportunity Management release notes](https://www.servicenow.com/docs/9BaK9wNUCN2fT53sSfZ3Zw)** The ServiceNow® Opportunity Management application enables your sales agents and account executives to create and manage opportunities. These opportunities track potential sales based on customer needs. Opportunity Management was enhanced and updated in the Australia release. * **[Order Management release notes](https://www.servicenow.com/docs/FTwFLou0lnWFDmcyBC7pbQ)** The ServiceNow® Order Management application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Order Management was enhanced and updated in the Australia release. * **[Quote Management release notes](https://www.servicenow.com/docs/3V55aPvQ5rgLVblFmaxO9w)** The ServiceNow® Quote Management enables your sales agents to generate and manage sales quotes for your customers. Quote Management was enhanced and updated in the Australia release. * **[Partner Relationship Management](https://www.servicenow.com/docs/d7863K4~q_0vFYOOkn32PA)** The ServiceNow® Partner Relationship Management application provides a unified workspace for sales, delivery, marketing, and operations to help you manage the entire partner life cycle. Partner Relationship Management was enhanced and updated in the Australia release. * **[Customer Contracts and Entitlements release notes](https://www.servicenow.com/docs/YLVcZnDwLzzJrFG0RKLSzA)** The ServiceNow® Customer Contracts and Entitlements application provides the foundation for storing and managing customer service contracts and entitlements. Customer Contracts and Entitlements was enhanced and updated in the Australia release. * **[Product Catalog Management and Pricing Management release notes](https://www.servicenow.com/docs/MQyE~xrVeQSHaRGCezx1ow)** The ServiceNow® Sales CRM applications include the ServiceNow® Product Catalog Management and ServiceNow® Pricing Management features, which enable you to create and manage the product offerings, catalogs, pricing, and discounting strategies used in your organization. These foundational features were enhanced and updated in the Australia release. * **[Sales Forecasting release notes](https://www.servicenow.com/docs/7t5Djst45_evhT0lhE9Dbw)** The ServiceNow® Sales Forecasting application helps you project your future sales and revenue based on data from an opportunity pipeline. Sales Forecasting was enhanced and updated in the Australia release. * **[Sales Territory Management​ release notes](https://www.servicenow.com/docs/b~38ubF9gJVEnHSrSqmKaQ)** The ServiceNow® Sales Territory Management application structures and optimizes the sales efforts of your organization based on territories. It involves overseeing daily sales activities, adjusting team assignments to verify complete customer coverage, monitoring sales performance against goals, and updating territory assignments as markets change. Sales Territory Management was enhanced and updated in the Australia release. * **[Partner Relationship Management release notes](https://www.servicenow.com/docs/oOEBCduyB1PKT_we5uN2cA)** The ServiceNow® Partner Relationship Management application provides a unified workspace for sales, delivery, marketing, and operations to help you manage the entire partner life cycle. See the following sections for release notes by version. * **[Version 9.0.1](https://www.servicenow.com/docs/hdgSNFgyCMeCUgYgJpWQ7Q)** Streamline deal registration approvals and task management with configurable rules, automated notifications, and centralized visibility.