--- sourceDocument: Australia Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Sales CRM for Telecommunications release notes # Sales CRM for Telecommunications release notes {#ariaid-title1} Release version: Australia Updated March 17, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read The ServiceNow® Sales CRM for Telecommunications application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Sales CRM for Telecommunications was enhanced and updated in the Australia release. ## About Sales CRM for Telecommunications {#sales-order-management-telecommunications-rn__sales-order-management-telecommunications-rn-highlights} [Australia Patch 5](https://www.servicenow.com/docs/86~p_JZvUlBB3FD_j8roSw "The Australia Patch 5 release contains important problem fixes.") * Starting with Zurich Patch 12, ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including ServiceNow Otto for Telecommunications, Media, and Technology (TMT). Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. {#sales-order-management-telecommunications-rn__ul_mjp_mxg_bkc} [Australia Patch 3](https://www.servicenow.com/docs/DV1TPpiWEUyO6zY~iwNq1A "The Australia Patch 3 release contains important problem fixes.") * Use the task template generation agent to create a task plan template for the given specification based on the uploaded image file. {#sales-order-management-telecommunications-rn__ul_gbd_14g_3jc} [Australia Patch 2](https://www.servicenow.com/docs/SG~RVvxPNqIQWrm6Bfkd9A "The Australia Patch 2 release contains important problem fixes.") * Sales Customer Relationship Management for Telecommunications (SOMT) is now known as Sales Customer Relationship Management for Telecommunication (Sales CRM for Telecommunications) to align with the updated product taxonomy. There is no change to functionality or existing customer configurations. {#sales-order-management-telecommunications-rn__ul_vrw_2sm_2jc} [Australia Patch 1](https://www.servicenow.com/docs/YA7hULsClAMRpa0n7ju_1A "The Australia Patch 1 release contains important problem fixes.") * Automatically create the fallout records based on reported issues in the order task work notes. Australia Early Availability * Provide customers with the option to configure product workflows using the data-driven catalog subflow as an alternative to Flow Designer, giving more options for implementing product configurations. * Automate the customer move order capture journey to reduce the manual effort. {#sales-order-management-telecommunications-rn__ul_i24_2l1_q3c} See [Sales Customer Relationship Management for Telecommunications](https://www.servicenow.com/docs/access?context=sales-crm&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) for more information.{#sales-order-management-telecommunications-rn__sales-order-management-telecommunications-rn-highlights-2} ## Activation and other requirements Important: Sales CRM for Telecommunications is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. Activation information : Install Order Management for telecom, media, and tech by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#sales-order-management-telecommunications-rn__sales-order-management-telecommunications-rn-activation-1} ## July 2026 {#ariaid-title2} The ServiceNow® Sales CRM for Telecommunications application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Sales CRM for Telecommunications was enhanced and updated in the Australia release. ### What's changed {#sales-order-management-telecommunications-rn-2026-07__sales-order-management-telecommunications-rn-changed-features} [Now LLM service deprecation](https://www.servicenow.com/docs/access?context=exploring-large-language-models&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection. {#sales-order-management-telecommunications-rn-2026-07__sales-order-management-telecommunications-rn-changed-features-1} ## June 2026 {#ariaid-title3} The ServiceNow® Sales CRM for Telecommunications application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Sales CRM for Telecommunications was enhanced and updated in the Australia release. ### What's new {#sales-order-management-telecommunications-rn-2026-06__sales-order-management-telecommunications-rn-new-features} [Image to task plan template AI agent](https://www.servicenow.com/docs/access?context=now-assist-task-template-generation-somt&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) : Use this agent to process an uploaded image file, extract task dependencies and store them as a task plan template for the given specification. {#sales-order-management-telecommunications-rn-2026-06__sales-order-management-telecommunications-rn-new-features-1} ## April 2026 {#ariaid-title4} The ServiceNow® Sales CRM for Telecommunications application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Sales CRM for Telecommunications was enhanced and updated in the Australia release. ### What's new {#sales-order-management-telecommunications-rn-2026-04__sales-order-management-telecommunications-rn-new-features} [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US) : The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. [Order fallout AI agent](https://www.servicenow.com/docs/access?context=now-assist-order-fallout-somt&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) : Automatically create fallout records mapped to existing fallout types for streamlined error tracking and follow-up. {#sales-order-management-telecommunications-rn-2026-04__sales-order-management-telecommunications-rn-new-features-1} ## Australia {#ariaid-title5} The ServiceNow® Sales CRM for Telecommunications application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Sales CRM for Telecommunications was enhanced and updated in the Australia release. ### What's new {#sales-order-management-telecommunications-rn-release__sales-order-management-telecommunications-rn-new-features} [Task plan templates driven order fulfillment](https://www.servicenow.com/docs/access?context=somt-flow-action-catalog-task&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) : Define tasks and their dependencies using the task plan template to orchestrate the fulfillment journey for a product to standardize fulfillment processes across products. [Move order voice AI agent](https://www.servicenow.com/docs/access?context=now-assist-move-order-somt&version=australia&pubname=australia-telecom-media-technology&ft:locale=en-US) : Use this agent to create a move order capture journey. The agent collects details such as the customer's name, current service location, product offering, and new service address. {#sales-order-management-telecommunications-rn-release__sales-order-management-telecommunications-rn-new-features-1}