ServiceNow Vault release notes
Summarize
Summary of ServiceNow Vault Release Notes - Australia Release
The ServiceNow Vault application offers comprehensive data security tools designed to protect sensitive information throughout its lifecycle from unauthorized access, corruption, or theft. The Australia release introduces significant enhancements that streamline deployment, improve security monitoring, and expand capabilities, enabling ServiceNow customers to better safeguard their data within both platform and custom applications.
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Key Features
- Vault Suite: A new package that automates the installation of all paid ServiceNow Vault capabilities—including Vault Console, Field Encryption, Zero Trust Access, Log Export Service, Code Signing Enterprise, and Cloud Encryption—on entitled instances. This eliminates the need for manual plugin setup and ensures full utilization of the Vault subscription.
- Default Log Export Service Configuration: Enables immediate export of security and audit logs with a preconfigured topic and curated log sources activated in one step via Vault Console, simplifying compliance and audit processes. Requires Log Export Service version 3.5.0 or later.
- Ask Now Assist Integration (Australia Patch 1): Enhances security for custom applications by autonomously identifying, classifying, and protecting sensitive data. It includes agentic workflows to propose data classifications, configure Access Observer settings, summarize access logs, and enable field encryption with role-based access controls, all turned on by default when Now Assist for Vault is installed.
- AI Insights (Early Availability): Provides a dashboard section within Vault Console that identifies unprotected sensitive data and monitors user interactions with sensitive information. This feature helps prioritize data protection efforts based on usage patterns and risk.
- Guided Setup for Custom Applications: Facilitates quick onboarding of Vault capabilities for custom applications by enabling autoclassification and protection of sensitive data occurrences.
Practical Benefits for ServiceNow Customers
With the Australia release, customers can expect easier deployment and management of Vault capabilities through Vault Suite and streamlined logging for compliance via Log Export Service. The integration of AI Insights and Ask Now Assist empowers customers to proactively monitor and secure sensitive data in both standard and custom applications. These enhancements collectively strengthen data protection, simplify operational setup, and enhance visibility into data access and potential threats.
Activation and Upgrade Information
- ServiceNow Vault and related components (Vault Console, Now Assist for Vault, Vault Suite) are available through the ServiceNow Store and require explicit activation via store requests.
- The Vault bundle includes multiple products such as Data Discovery, Data Privacy, Zero Trust Access, Field Encryption, Code Signing, and Log Export Service; some components like Field Encryption, Data Discovery, and Data Privacy can be installed automatically via Vault Console.
- To leverage the new default Log Export Service configuration, ensure Log Export Service version 3.5.0 or later is installed on your instance.
Related Capabilities
- Data Discovery and Classification: Scan and classify sensitive data patterns to improve protection management.
- Data Anonymization: Anonymize classified data to support data privacy requirements such as GDPR's right to be forgotten and facilitate safe instance sanitization.
- Encryption and Zero Trust Access: Protect sensitive data securely with encryption and enforce continuous authentication for classified data in real time.
The ServiceNow® Vault application provides a set of data security tools that protect sensitive information from unauthorized access, corruption, or theft throughout its entire life cycle. ServiceNow Vault was enhanced and updated in the Australia release.
ServiceNow Vault highlights for the Australia release
- Enhance your security posture by securing the data in your custom applications with Ask Now Assist.
- Surface sensitive data access by users automatically by leveraging Now Assist to configure, audit, and summarize your Access Observer logs.
- Identify potential threats and data leaks using the new AI Insights section within the ServiceNow Vault console dashboard.
- Use guided setup to begin autoclassifying sensitive data within your custom applications.
See ServiceNow Vault for more information.
Important information for upgrading ServiceNow Vault to Australia
New in the Australia release
- Australia Patch 1
- Guided setup for custom applications
- Use Ask Now Assist to enhance your security posture autonomously by identifying, classifying, and protecting sensitive data in your custom applications.
- Securing custom apps with the Vault agents agentic workflow
- Propose data classifications and available protections for a custom application. When you install Now Assist for Vault, this agentic workflow is turned on by default.
- Access Observer configuration agentic workflow
- View, create, deactivate, and delete Access Observer settings for a particular field. The access observer configuration agentic workflow helps you monitor the people and processes that access data on your instance. When you install Now Assist for Vault, this agentic workflow is turned on by default.
- Summarize Access Observer logs agentic workflow
- Review and summarize access logs for a specific field, identifying access sources, users, and their roles. For example, you can ask Now Assist to summarize access logs to view users who accessed a field, along with their roles and how they accessed the data. When you install Now Assist for Vault, this agentic workflow is turned on by default.
- Field encryption with Vault module agentic workflow
- Encrypt specific fields and configure secure access to users with designated roles using the field encryption with vault module agentic workflow. When you install Now Assist for Vault, this agentic workflow is turned on by default.
- Early availability
- Sensitive data monitoring in AI Insights
- Identify unprotected sensitive data across your configured tables using the AI Insights section in the Vault console dashboard. View users entering sensitive data in unprotected columns and channels, grouped by sensitive data patterns. This information can further be used to prioritize protection efforts.
- Guided setup for custom applications
- Autoclassify and protect the occurrences of sensitive data within your custom applications using guided setup for Vault. This flow helps you to quickly start using Vault capabilities in your own applications.
Activation information
Install Vault Console, Now Assist for Vault and Vault Suite by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.