--- sourceDocument: Brazil Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Release Notes ft:clusterId : - rn bundleId : - rn --- # Telecommunications, Media, and Technology release notes # Telecommunications, Media, and Technology release notes {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read ServiceNow® Telecommunications, Media, and Technology has new and updated applications and features in the Brazil release. ## Telecommunications products and applications {#technology-industry-rn-landing__section_txh_g4k_4xb} The Telecommunications industry solution includes the following applications: * Telecommunications Service Management connects your entire telecommunications operations, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service. It includes the following applications: * Service Exchange * Product Support for Technology * Customer Success Management * Customer Service Problem Management {#technology-industry-rn-landing__ul_ttq_cpk_4xb} * Sales CRM for Telecommunications. See [Sales Customer Relationship Management release notes](https://www.servicenow.com/docs/w0p6xwAyXiSZbpgT0AZw5Q "ServiceNow Sales Customer Relationship Management is a set of new and updated applications and features in the Brazil release. These applications enable you to manage the product sales life cycle in your organization. Supported processes include leads, pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals."). * Telecommunications Network Inventory * Telecommunications Service Operations Management * Strategic Portfolio Management for Telecom * Field Service Management for Telecommunications * ServiceNow Otto for Telecommunications, Media, and Technology (TMT) {#technology-industry-rn-landing__ul_klq_1pk_4xb} ## Technology products and applications {#technology-industry-rn-landing__section_g5y_zm1_d2c} The Technology industry solution includes the following applications: * Technology Service Management connects your entire technology operations, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service. It includes the following applications: * Service Exchange * Product Support for Technology * Customer Success Management {#technology-industry-rn-landing__ul_qhs_lpk_4xb} * Sales and Order ManagementSales CRM for Technology Providers. See [Sales Customer Relationship Management release notes](https://www.servicenow.com/docs/w0p6xwAyXiSZbpgT0AZw5Q "ServiceNow Sales Customer Relationship Management is a set of new and updated applications and features in the Brazil release. These applications enable you to manage the product sales life cycle in your organization. Supported processes include leads, pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals."). * ServiceNow Otto for Telecommunications, Media, and Technology (TMT) {#technology-industry-rn-landing__ul_phs_lpk_4xb} * **[Customer Service Problem Management release notes](https://www.servicenow.com/docs/vHNhpwbgRD5H6405lLBUAg#customer-service-problem-management-rn)** The ServiceNow® Customer Service Problem Management application helps customer to identify and resolve service problems. See the following sections for release notes by version. * **[Customer Success Management release notes](https://www.servicenow.com/docs/1upGINwsRmD0jjajL0oHiw#account-lifecycle-rn)** The ServiceNow® Customer Success Management application helps you to streamline your onboarding process, define and track objectives and outcomes, identify and mitigate risks, and increase renewal rates. See the following sections for release notes by version. * **[Product Support for Technology release notes](https://www.servicenow.com/docs/rLrU8uwvCtj9RcsbMsi5dA#product-support-for-technology-rn)** The ServiceNow® Product Support for Technology application helps to identify your impacted customers, communicate directly with them, escalate a case if needed, and auto-generate cases for faster issue resolution. See the following sections for release notes by version. * **[Sales CRM for Telecommunications release notes](https://www.servicenow.com/docs/NUW5anbtFYT1bO_VOJsfiw)** The ServiceNow® Sales Customer Relationship Management application manages the sales and order lifecycle, from product catalog definition through order capture, fulfillment orchestration, and AI-assisted task templating. See the following sections for release notes by version. * **[Service Exchange (formerly Service Bridge) release notes](https://www.servicenow.com/docs/OZc4EUsoh93RM3nySWt8nw#service-exchange-rn)** The ServiceNow® Service Exchange application, formerly known as Service Bridge, enables providers and consumers to connect and track services directly between instances without having to configure and maintain custom integrations. See the following sections for release notes by version. * **[Service Test Management release notes](https://www.servicenow.com/docs/59xgc~ADCvlkwDIRlnbFuA#service-test-management-rn)** The ServiceNow® Service Test Management application helps to define, run, and monitor service tests in real time. See the following sections for release notes by version. * **[Telecommunication Network Inventory release notes](https://www.servicenow.com/docs/Rhk91P~CCRd9rSjw52iv2A#telecommunication-network-inventory-rn)** The ServiceNow® Telecommunications Network Inventory application enables network planners to model physical, logical, or virtual networks, support datacenter infrastructure management, and perform design and assign services. See the following sections for release notes by version. * **[Data Center and Network Asset Management release notes](https://www.servicenow.com/docs/Qncx0bzdIdttaAei2q5BGw#data-center-and-network-asset-management-release-notes-rn)** The ServiceNow® Data Center and Network Asset Management application provides end-to-end lifecycle management of data center assets. See the following sections for release notes by version. * **[Telecommunications Service Operations Management (TSOM) release notes](https://www.servicenow.com/docs/V4hHiByVhtWYLtZj6mX5fw#telecommunications-service-operations-management-rn)** The ServiceNow® Telecommunications Service Operations Management (TSOM) application empowers communication service providers to proactively monitor, analyze, and resolve network and service issues before they impact customers. See the following sections for release notes by version. * **[Telecommunications Customer 360 release notes](https://www.servicenow.com/docs/H4hzrW4qv5VpfWIG_vhuuw#telecom-customer-360-rn)** The ServiceNow® Telecommunications Customer 360 application provides a unified interface that aggregates data from multiple systems into a single platform. See the following sections for release notes by version.