--- sourceDocument: Australia Release Notes sourceDocumentLink: https://www.servicenow.com/docs/r/release-notes Release : - australia ft:locale : - en-US ft:publication_title : - Australia Release Notes ft:clusterId : - rn bundleId : - rn --- # Telecommunications, Media, and Technology release notes # Telecommunications, Media, and Technology release notes {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read ServiceNow® Telecommunications, Media, and Technology has new and updated applications and features in the Australia release. ## Telecommunications products and applications {#technology-industry-rn-landing__section_txh_g4k_4xb} The Telecommunications industry solution includes the following applications: * Telecommunications Service Management connects your entire telecommunications operations, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service. It includes the following applications: * Service Exchange * Product Support for Technology * Customer Success Management * Customer Service Problem Management {#technology-industry-rn-landing__ul_ttq_cpk_4xb} * Sales CRM for Telecommunications. See [Sales Customer Relationship Management release notes](https://www.servicenow.com/docs/dNq9KmmolOIubViVcWolZQ "ServiceNow Sales Customer Relationship Management is a set of new and updated applications and features in the Australia release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals."). * Telecommunications Network Inventory * Telecommunications Service Operations Management * Strategic Portfolio Management for Telecom * Field Service Management for Telecommunications * ServiceNow Otto for Telecommunications, Media, and Technology (TMT) {#technology-industry-rn-landing__ul_klq_1pk_4xb} ## Technology products and applications {#technology-industry-rn-landing__section_g5y_zm1_d2c} The Technology industry solution includes the following applications: * Technology Service Management connects your entire technology operations, from network to customer, with one platform to deliver proactive care and maximize the availability and quality of service. It includes the following applications: * Service Exchange * Product Support for Technology * Customer Success Management {#technology-industry-rn-landing__ul_qhs_lpk_4xb} * Sales and Order ManagementSales CRM for Technology Providers. See [Sales Customer Relationship Management release notes](https://www.servicenow.com/docs/dNq9KmmolOIubViVcWolZQ "ServiceNow Sales Customer Relationship Management is a set of new and updated applications and features in the Australia release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals."). * ServiceNow Otto for Telecommunications, Media, and Technology (TMT) {#technology-industry-rn-landing__ul_phs_lpk_4xb} * **[Customer Success Management release notes](https://www.servicenow.com/docs/TAMulZvdXEF6q0_Tq6ypTA)** The ServiceNow® Customer Success Management application helps you to streamline your onboarding process, define and track objectives and outcomes, identify and mitigate risks, and increase renewal rates. Customer Success Management was enhanced and updated in the Australia release. * **[Customer Service Problem Management release notes](https://www.servicenow.com/docs/qRIQGtgYFaUy~k0AinlaxQ)** The ServiceNow® Customer Service Problem Management application helps customer to identify and resolve service problems. Customer Service Problem Management was enhanced and updated in the Australia release. * **[Data Center and Network Asset Management release notes](https://www.servicenow.com/docs/IVFBYpw8~Luj~mXSkiwAuw)** The ServiceNow® Data Center and Network Asset Management application provides end-to-end lifecycle management of data center assets. Data Center and Network Asset Management is a new application in the Australia release. * **[Product Support for Technology release notes](https://www.servicenow.com/docs/sGBnSC~i3aHzBpojl~tTlQ)** The ServiceNow® Product Support for Technology helps your technical support teams identify your impacted customers, communicate directly with them, escalate a case if needed, and auto-generate cases for faster issue resolution. Product Support for Technology was enhanced and updated in the Australia release. * **[Sales CRM for Telecommunications release notes](https://www.servicenow.com/docs/~fKsAPu~G9xORWTUn2DZgA)** The ServiceNow® Sales CRM for Telecommunications application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Sales CRM for Telecommunications was enhanced and updated in the Australia release. * **[Service Exchange (formerly Service Bridge) release notes](https://www.servicenow.com/docs/PSqIanVCkBOuGisA98Vp5A)** The ServiceNow® Service Exchange application, formerly known as Service Bridge, enables providers and consumers to connect and track services directly between instances without having to configure and maintain custom integrations. Service Exchange was enhanced and updated in the Australia release. * **[Telecommunications Network Inventory Release Notes](https://www.servicenow.com/docs/3gMgjpXMwDBt1PTTnHvtpw)** The ServiceNow® Telecommunications Network Inventory application enables network planners to model physical, logical, or virtual networks, support datacenter infrastructure management, and perform design and assign services Telecommunications Network Inventory was enhanced and updated in the Australia release. * **[Telecommunications Customer 360 release notes](https://www.servicenow.com/docs/AkN~W3eneLoJ1jehyZNToQ)** The ServiceNow® Telecommunications Customer 360 application provides a unified interface that aggregates data from multiple systems into a single platform. Telecommunications Customer 360 is a new application in the Australia release. * **[Telecommunications Service Operations Management (TSOM) release notes](https://www.servicenow.com/docs/lOfqx0t_3_Rtmf~96uqcmg)** The ServiceNow® Telecommunications Service Operations Management application provides visibility into network infrastructure to help maintain data accuracy across systems and deliver more reliable services. It supports proactive issue detection, reduces downtime risk, and enables faster, data-driven decisions.