---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Retail Task Management

# Retail Task Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the ServiceNow® Retail Task Management application to optimize the planning, organizing, and assigning of tasks to staff in your retail environment. The broader ServiceNow® platform offers many tools to streamline and optimize task management. The Retail Task Management application enables specific retail use cases with a case generator that can create cases for multiple
retail locations at once.

## Get started {#rahi-retail-task-management-overview__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn more about Retail Task Management and how it's used.](https://www.servicenow.com/docs/33EH07gjgTn44i8r8jFszA "Whether you're starting or expanding your implementation of the Retail Task Management application, learn more about the features available to optimize your retail tasks.") | [ConfigureInstall Retail Task Management and configure your environment.](https://www.servicenow.com/docs/AiLQsFIGgmgbo6qo0DE3lw "Set up Retail Task Management Core.") |   |
| [Multi-store caseCreate a multi-store case.](https://www.servicenow.com/docs/75EZb2NbaY5cacRRFaLj7w "Create multi-store cases that assign work from HQ to multiple retail locations simultaneously.") | [ReferenceGet details about Retail Task Management components such as fields, tables, and properties.](https://www.servicenow.com/docs/Hc7~lmyLvehH~EFcY0Payg "Reference topics provide additional information about Retail Task Management components.") |   |
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## Troubleshoot and get help {#rahi-retail-task-management-overview__cf-app-landing-get-help}

* [Ask questions and explore other resources for Retail Task Management Core in the ServiceNow Community](https://www.servicenow.com/community/)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
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