--- sourceDocument: Brazil Retail Industry sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Retail Industry ft:clusterId : - rahi bundleId : - rahi workflow : - Customer and Industry --- # Track Store Audit Progress Using Moveworks Chat # Track Store Audit Progress Using Moveworks Chat {#ariaid-title1} Release version: Brazil Updated May 28, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read After Store Audit plans are published and audit cases are created in RSM, auditors can ask Moveworks about plan progress, task completion status, and Pass/Fail results without accessing the RSM portal. ## Before you begin * A Store Audit plan has been created and published (see [Create and Publish Store Audit Plans](https://www.servicenow.com/docs/9MtJDvWAqYziZ1BbFDDTIA "Use the Store audit playbook in CSM/FSM Workspace to author and publish an audit plan. Publishing automatically creates the Store Audit Cases and Audit Tasks for all selected store locations.")) * Audit cases have been auto-generated in RSM for your store * You are an auditor assigned to execute the audit tasks * Access to Moveworks (web, Teams, Slack, or embedded Retail portal) * Role required: none. ## About this task After a Store Audit plan is published, RSM auto-generates one Audit Case per selected store with all associated tasks. Auditors execute tasks on mobile (see [Execute Store Audit on Mobile](https://www.servicenow.com/docs/dptN6JxNAd5Lg3VzOFk8pA "As a Location Auditor, take your assigned Store Audit Case and Audit Tasks in Retail Mobile, complete the questionnaire, and close the case.")). To check overall plan progress, task completion status, or Pass/Fail results without navigating the portal, use Moveworks chat. ## Procedure 1. Ask Moveworks about your Store Audit plan. * "What's the status of my Store Audit plan for June?" * "How many tasks do I have left in my audit?" * "Show me my audit progress" * "What store audit cases am I assigned to?" 2. Review the audit plan and case status that Moveworks retrieves from RSM. Moveworks displays the following information: * Plan Name: for example, "June Monthly Compliance Audit" * Total Tasks: Number of tasks in the plan * Completed: Tasks marked Pass/Fail * Remaining: Tasks not yet executed * Pass Count / Fail Count: Results breakdown * Overall Progress: Percentage complete 3. Ask Moveworks for details on specific tasks if needed. * "What does Task 3 require?" * "Which tasks failed in my audit?" * "Show me tasks that are pending" * "What's the deadline for completing this audit?" 4. To execute tasks, use the mobile app instead of Moveworks. While Moveworks provides status tracking, actual task execution (marking Pass/Fail, taking photos, adding notes) happens in the mobile app. See [Execute Store Audit on Mobile](https://www.servicenow.com/docs/dptN6JxNAd5Lg3VzOFk8pA "As a Location Auditor, take your assigned Store Audit Case and Audit Tasks in Retail Mobile, complete the questionnaire, and close the case.") for the task execution workflow. 5. Use Moveworks to check audit progress between mobile sessions. You can check Moveworks anytime (web, Teams, Slack) to see updated progress after completing tasks on mobile. No portal login is required. ## Result You now have quick visibility into Store Audit plan progress without a portal login. You can see the overall plan completion percentage, view the Pass/Fail breakdown, identify remaining tasks, check task details and deadlines, and monitor progress from any device (web, Teams, Slack). ## What to do next To execute audit tasks and mark them Pass/Fail, use the mobile app as described in [Execute Store Audit on Mobile](https://www.servicenow.com/docs/dptN6JxNAd5Lg3VzOFk8pA "As a Location Auditor, take your assigned Store Audit Case and Audit Tasks in Retail Mobile, complete the questionnaire, and close the case."). For managers tracking audit results across stores, see [Track Store Audit Results (Manager)](https://www.servicenow.com/docs/92v8VVVaDXS6Z10wNR8M_A "Manage store audit operations by audit assignments, creating and publishing audit plans, and completing store audits."). **Related concepts** * [ServiceNow Otto for Break-Fix and Store Audit overview](https://www.servicenow.com/docs/kYJQbpXDC~6wkDIcYQbrvQ "The ServiceNow Otto conversational interface connects to Break-Fix Case Management and Store Audit Plans workflows. Store staff can submit, troubleshoot, and track cases without accessing the RSM portal.") * [Retail Store Audit Operations](https://www.servicenow.com/docs/nJl7a0hAA~21f5q4QjdOxg "Retail Store Audit Operations lets Plan Authors publish structured audit plans that automatically generate Store Audit Cases and Audit Tasks for field Auditors to complete across selected store locations.") **Related tasks** * [Submit and track break-fix cases via Moveworks Chat](https://www.servicenow.com/docs/iR0h20MAJPXcX4~FXObnlg "Use Moveworks as an alternative to the RSM portal to submit, troubleshoot, and track break-fix cases using natural language in chat.") * [Complete a store audit from Retail Mobile](https://www.servicenow.com/docs/dptN6JxNAd5Lg3VzOFk8pA "As a Location Auditor, take your assigned Store Audit Case and Audit Tasks in Retail Mobile, complete the questionnaire, and close the case.") * [Manage Store Audit](https://www.servicenow.com/docs/92v8VVVaDXS6Z10wNR8M_A "Manage store audit operations by audit assignments, creating and publishing audit plans, and completing store audits.") **Related reference** * [Components Moveworks Integration for Break-Fix and Store Audit](https://www.servicenow.com/docs/wtK0SoDqZ7k_UaXrQkeUPg "Technical details on data flow, integration points, API usage, and supported operations for Moveworks with Break-Fix Case Management and Store Audit Plans.")