---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Add members to a retail organization

# Add members to a retail organization {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Add members to your organization to enable them to view and complete tasks within your retail organization.

## Before you begin

Role required: sn_rtl.retail_admin{#rahi-retail-add-members-to-organization__p-role-request-plugin}

## Procedure

1. Navigate to AllRetail Service ManagementRetail Organization.
2. Choose the retail organization.
3. Select Add Members under Related Links.
4. Fill in the following fields.  
   {#rahi-retail-add-members-to-organization__table_d4d_vyk_1cc__entry__2}

   | Field | Description |
   |-|-|
   | Retail Organization | The associated retail organization that the member should be added to. |
   | Add Member | Denotes if this user is a new member or an existing member. If this user is an existing member, you can use the Members panel to select the person from the Available panel. Then, use the right arrow to move them into the Selected panel. |
   | First Name | Member's first name. |
   | Last Name | Member's last name or family name. |
   | User ID | The associated user ID of this member. |
   | Email | The email address associated with this member. |
   | Member Type | The type of member. Options are: * Store associate * Store associate - Fulfiller * Store manager * Area manager * Area manager - Fulfiller * Regional manager * Regional manager - Fulfiller {#rahi-retail-add-members-to-organization__ul_in2_1zk_1cc} |
   [ ]

   {#rahi-retail-add-members-to-organization__table_d4d_vyk_1cc}
5. Click Submit.

## What to do next

Ensure that this member has the appropriate role. For more information, see [Assign roles to Retail users](https://www.servicenow.com/docs/CWuCsNDTMdedjCJmB01WCg "Assign specific roles to give retail users visibility into organizations and the hierarchies they manage.").

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