---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Add store case details

# Add store case details {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Log the store case details to the new HQ communications plan.

## Before you begin

Role required: sn_rtl_hq_ops.agent, sn_rtl_hq_ops.agent_manager, sn_rtl_hq_ops.location_manager

## Procedure

1. On the Store case form, select the appropriate priority from the Priority drop-down list.
2. Enter the short description in the Short Description.
3. Enter the description in the Description.
4. Select the Add file in the Attachments, if any.
5. Select Save to save the details.
6. Select Save \& Continue.  
   A new form appears where you must add a task for the store.