---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Ask HQ a question from your AI assistant

# Ask HQ a question from your AI assistant {#ariaid-title1}

Release version: Brazil  
Updated September 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Get an official answer from HQ about store policy, process, or operations by raising a store inquiry case from your AI assistant.

## Before you begin

Your AI assistant must be connected to the Retail MCP Server, and you must be a member of a store.

Role required: sn_rtl_stre_servcs.contributor, and sn_retail.associate_contributor or sn_retail.associate_fulfiller

## About this task

Ask your question the way you normally would, for example, "What are the holiday trading hours?" or "Who approves overtime?" For a problem with equipment, see [Report a broken device from your AI assistant](https://www.servicenow.com/docs/wRxRIjLS5yLUm5w9k~r3NQ "Create a break-fix case for broken or faulty equipment in your store by describing the problem to your AI assistant, without opening the portal.").

## Procedure

1. In your AI assistant, ask your question for HQ.
2. If you belong to more than one store, tell the assistant which store the question is for.
3. Confirm or change the priority that the assistant proposes.
4. Review the question as the assistant will send it to HQ, and confirm that it should create the case.
5. Optional: To attach supporting files, open the attachment link that the assistant gives you.
{#rahi-retail-ask-hq-question-ai-assistant__steps_rtl_ask_hq}

## Result

A store inquiry case is created, and the assistant gives you the case number and state. An HQ agent answers the case.

## What to do next

To see HQ's answer or reply to a question from HQ, see [Track and update your cases from your AI assistant](https://www.servicenow.com/docs/llVmrSwSUJ~2l2gCjCc_uA "Check the status of your break-fix and store inquiry cases, answer questions from HQ, respond to proposed resolutions, and close cases, all from your AI assistant.").
**Related concepts**   

* [Retail MCP Server](https://www.servicenow.com/docs/E5qE9DzrtIQYbcoT6h8kyw "The Retail MCP Server exposes Retail Service Management capabilities as Model Context Protocol (MCP) tools, so store staff can find their store and devices and raise, track, and update Store Services cases from their AI assistant.")
* [Manage store inquiries](https://www.servicenow.com/docs/GEbhjVsSNShFwe6NYkfc0w "Manage your store inquiry cases by creating, managing, and resolving them by using the retail portal, workspace, or mobile app.")