---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Components installed with Retail customer complaint

# Components installed with Retail customer complaint {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Certain roles and dependencies must be considered when using the Retail customer complaint plugin.

## Plugins installed with Retail customer complaint {#rahi-retail-components-customer-complaint__section_zyn_5f2_zfc}

{#rahi-retail-components-customer-complaint__table_a3t_sxr_1cc__entry__3}

| Plugin Name | Description | Plugin Dependencies |
|-|-|-|
| Retail Customer Complaint \[com.sn_rtl_cs_cmplnt\] | The customer complaint case type helps manage and resolve customer feedback related to store experiences. This case type enables customers to submit complaints anonymously to encourage honest feedback and help stores improve their service. This case type is included in the Retail customer complaint plugin. | * com.sn_customerservice * com.sn_retail_core {#rahi-retail-components-customer-complaint__ul_qvs_1wd_zfc} |
[ ]

{#rahi-retail-components-customer-complaint__table_a3t_sxr_1cc}

## Roles installed with Retail Customer Complaint {#rahi-retail-components-customer-complaint__section_r4p_yf2_zfc}

{#rahi-retail-components-customer-complaint__table_e44_1yr_1cc__entry__3}

| Role | Description | Contains roles |
|-|-|-|
| sn_rtl_cs_cmplnt.agent | Create, update, and resolve retail complaint cases. | sn_retail.support_agent |
| sn_rtl_cs_cmplnt.agent_manager | Create, update, resolve, and manage retail complaint cases. | * sn_rtl_cs_cmplnt.agent * sn_customerservice_manager {#rahi-retail-components-customer-complaint__ul_xp5_g32_zfc} |
[ ]

{#rahi-retail-components-customer-complaint__table_e44_1yr_1cc}