---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Components installed with Smart Assessments for CSM

# Components installed with Smart Assessments for CSM {#ariaid-title1}

Release version: Brazil  
Updated June 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Smart Assessment support in Customer Service Management (CSM) and Field Service Management (FSM) workspaces provides a unified experience for creating, configuring, and viewing assessment templates and instances.
The following enhancements are available in these workspaces:

* Smart Assessment functionality is available in Customer Service Management (CSM) and Field Service Management (FSM) workspaces.
* Users can create Smart Assessment templates by using a modal dialog within the workspace experience.
* The Template Overview page is available in CSM and FSM workspaces for defining and managing Smart Assessment questions.
* Interoperability configurations enable the Template Overview experience from the Smart Assessment workspace to be reused in CSM and FSM workspaces.
* The integration supports the complete Smart Assessment template creation workflow within CSM and FSM workspaces.
* A dedicated Smart Assessment Instance record page variant is available in CSM and FSM configurable workspaces.
* The Smart Assessment Instance record page enables users to view Smart Assessment instance details within the workspace experience.
{#rahi-retail-components-smart-assessments__ul_jgq_jkl_mjc}