---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Configure related party configurations

# Configure related party configurations {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure the responsibilities of your retail staff by linking related party entity responsibilities to responsibility definitions.

## Before you begin

Role required: admin{#rahi-retail-configure-titles-labels__p-role-request-plugin}

## About this task

Area, regional, or store managers can be given any type of responsibility.  
{#rahi-retail-configure-titles-labels__table_bnb_tyr_1cc__entry__2}

| Name | Default responsibility |
|-|-|
| Store Associate | Location Contributor |
| Store Associate - Fulfiller | Location Agent |
| Store Manager | Location Manager Contributor |
| Store Manager - Fulfiller | Location Manager Fulfiller |
| Area Manager | Location Manager Contributor |
| Area Manager - Fulfiller | Location Manager Fulfiller |
| Regional Manager | Location Manager Contributor |
| Regional Manager - Fulfiller | Location Manager Fulfiller |
[ ]

{#rahi-retail-configure-titles-labels__table_bnb_tyr_1cc}

You can add, remove, or change the responsibilities associated with your users. ServiceNow recommends that you create a new related party configuration instead of modifying existing configurations.

For more information, see the Organization Core responsibilities table in [Create related party configurations](https://www.servicenow.com/docs/access?context=adding-related-party-config-to-case&version=brazil&pubname=brazil-customer-service-management&ft:locale=en-US).

## Procedure

1. Navigate to AllCustomer ServiceAdministrationRelated Party Configuration.
2. To create a related party configuration, select New.
3. On the form, fill in the fields.
4. Select Submit.
{#rahi-retail-configure-titles-labels__steps_bcj_rs3_2cc}

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