---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Create a retail organization

# Create a retail organization {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a retail organization to enable management of hierarchical stores and franchises that simplifies store associate management.

## Before you begin

Role required: sn_rtl.retail_admin{#rahi-retail-create-retail-organization__p-role-request-plugin}

## About this task

## Procedure

1. Navigate to AllRetail Service ManagementRetail Organization.
2. Select All Organizations.
3. Select New.
4. Fill in the following fields.  
   {#rahi-retail-create-retail-organization__table_opf_xxk_1cc__entry__2}

   | Field | Description |
   |-|-|
   | Identification number | Alphanumeric code used for identifying this retail organization. This field is optional. |
   | Name | The name of this retail organization. |
   | Ownership | The ownership type of this retail organization. Options are: * Company owned * Franchise {#rahi-retail-create-retail-organization__ul_p1s_1yk_1cc} |
   | Parent Organization | The parent retail organization linked to this retail organization. Defines the hierarchy of the retail organizations that you create. |
   | Type | The type of retail organization. Options are: * Business Organization * Business Group {#rahi-retail-create-retail-organization__ul_kky_3yk_1cc} If you want to create a region or area, select Business Group. If you want to create a store, select Business Organization. |
   | Retail Subtype | The retail subtype. Options are: * Store * Region * Division * Area * District {#rahi-retail-create-retail-organization__ul_bgq_lyk_1cc} |
   | Business Function | Type of functions the business is involved with * Type: Glide List * Choice list values: Service, Sales * Default choice: Service {#rahi-retail-create-retail-organization__ul_rpw_jzc_cgc} |
   | Manager | The manager associated with this retail organization. The user associated with this value is automatically assigned the Location Manager Contributor responsibility for this location. |
   | Flagship | Indicates whether this retail organization is considered a flagship retail organization location. |
   | Street | The street address at which this organization is located. |
   | City | The city in which this organization is located. |
   | Country | The country in which the organization is located. |
   | ZIP/Postal Code | The ZIP/postal code associated with this organization's location. |
   | Phone | The phone number associated with this retail organization. |
   | Email | The email address associated with this retail organization. |
   | Website | The website associated with this retail organization. |
   [ ]

   {#rahi-retail-create-retail-organization__table_opf_xxk_1cc}
5. Select Submit.

*[\>]: and then