---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Create a store inquiry case from a mobile app

# Create a store inquiry case from a mobile app {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Create a store inquiry case from a mobile app to report issues on behalf of the store that you're associated with. By creating case from a mobile app, you
can immediately get visibility into the progress, issues, or status of your case without having to use a computer.

## Before you begin

Role required: Store associate or Store manager

## Procedure

1. In the Retail mobile application, select Browse CatalogStore policy inquiry.
2. Fill in the information about the request, such as which store the request is for, the priority of the request, purpose of the inquiry, and other details.

   | Fields | Description |
   | Requesting store | Retail store that is making this request. |
   | Priority | Task sequence to resolve this case. The tasks are based on the impact and urgency of this request. |
   | Briefly describe your policy inquiry | Brief description about this request. |
   | Detailed description of the inquiry including any specific questions | Details about this request. |
   |-|-|

   {#rahi-retail-creating-request-mobile__choicetable_fqy_3lv_c2c}
{#rahi-retail-creating-request-mobile__steps_syv_12x_ffc}

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