---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Filter cases and tasks

# Filter your In-store operations cases and tasks in Retail Mobile {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the filter within Retail Mobile to limit displayed cases or tasks based on specified keywords.

## Before you begin

Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate

## Procedure

1. In Retail Mobile, select My Work.
2. Select the Filter icon.
3. Choose a filter type:  
   * All - Filters both cases and tasks.
   * Cases - Filters only cases.
   * Tasks - Filters only tasks.
   {#rahi-retail-filter-cases-tasks__ul_c2g_jlz_j3c}
4. Enter your filter criteria as needed in the fields which display.  
   For example, if there was a product recall on biscuits, you could enter **Biscuit recall** to search for all cases and/or tasks with **Biscuit recall** in the short description.
5. Select Apply.

## Result

My Work now displays case and tasks as based on your specified filter criteria. To reset these filters, select Clear.