---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Manage a store inquiry case from the Retail portal

# Manage a store inquiry case from the Retail portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Accept, reject, or close a store inquiry case from the Retail portal.
By using the Retail
portal, you can handle cases more efficiently and get updated information in real time.

## Before you begin

Role required: Store associate or Store manager

## Procedure

1. In the Retail portal, select HomeCases \& Tasks from the menu bar.
2. Select the case.
3. Select ActionsClose case  
   If the HQ agent requests more information, add notes or more details. If the HQ agent proposes a solution with the resolution, you get options to accept the solution or reject the solution.
4. Close a case by selecting Accept solution.
5. Reopen a case by selecting Reject solution.
{#rahi-retail-fulfill-retail-store-service-case__steps_ugp_gwh_zfc}

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