---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Implementation details

# Implementation details {#ariaid-title1}

Release version: Brazil  
Updated April 29, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The following table captures each screen in the tracking flow and the interaction pattern it uses.
{#rahi-retail-implementation-details__table_a2z_ph1_cjc__entry__2}

| Screen | Description |
|-|-|
| Plan list | Expanded plan row surfaces HQ cases inline. Serves as the unified entry point for all downstream navigation. |
| Plan details | Reuses the existing playbook tab view. Displays plan-level configuration and task definitions. No new interaction patterns required. |
| Track plan | Displays the HQ cases and the state of the cases. |
| HQ case - details | Store Record Page layout. |
| HQ case - task list | Closing Case playbook applied at the HQ level. Lists HQ tasks with state. Reuses the BPL (Best Practice Library) playbook interaction model. |
| Store case | Shows list of store cases under the parent HQ case. |
| HQ task - details | Shows list of HQ task details. |
| Store case - details | Shows list of store case details. |
| Store tasks | Shows list of store tasks with the state. |
| Store task - details | Shows list of store task details. |
[ ]

{#rahi-retail-implementation-details__table_a2z_ph1_cjc}