---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Track In-store operations cases and tasks

# Track In-store operations cases and tasks {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Monitor progress, completion rates, or delays across all stores for a single plan by tracking and monitoring in-store operations case and task progress.
* **[Track an In-store operations case created from a store plan](https://www.servicenow.com/docs/XBAd1PgtJ0j0uywV4lpAtg)**   
  Monitor the progress of an In-store operations case from the CSM/FSM Configurable Workspace.
* **[Track an In-store operations task created from a store plan](https://www.servicenow.com/docs/3~n1ojmDgPIcj9W3_DCyLg)**   
  Monitor the progress of an In-store operations task from the CSM/FSM Configurable Workspace.
* **[Track an In-store operations task on Retail mobile app](https://www.servicenow.com/docs/1CEahhDkPdr4_I53XmHQkg)**   
  Monitor the progress of an In-store operations task on Retail mobile app.