---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Manage customer complaints

# Manage customer complaints {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Manage customer complaints by creating and assigning them to HQ persona.  
For more information on customer complaints, see

* [Create and assign a retail customer complaint case in workspace](https://www.servicenow.com/docs/JuQAkbsYQOkoVzGlDmDedA "Create and assign a retail customer complain case in Workspace on behalf of a customer.")
* [Track a customer complaint case in workspace](https://www.servicenow.com/docs/L8z_57BGMguy6QwX2oSnPA "Track the status of a retail customer complaint case in Workspace.")
* [Close a customer complaint case in workspace](https://www.servicenow.com/docs/jFqZ8ECDz9~QqeLFL00BZQ "Provide a resolution and close a customer complaint case in workspace.")
* [Customer complaint case](https://www.servicenow.com/docs/wFT0nfuY0KjGsT~svwbHcg "The customer complaint case type helps manage and resolve customer feedback related to store experiences. This case type enables customers to submit complaints anonymously to encourage honest feedback and help stores improve their service. This case type is included in the Retail customer complaint plugin.")
{#rahi-retail-manage-customer-complaints__ul_py2_3ld_cgc}.
* **[Create and assign a retail customer complaint case in workspace](https://www.servicenow.com/docs/JuQAkbsYQOkoVzGlDmDedA)**   
  Create and assign a retail customer complain case in Workspace on behalf of a customer.
* **[Track a customer complaint case in workspace](https://www.servicenow.com/docs/L8z_57BGMguy6QwX2oSnPA)**   
  Track the status of a retail customer complaint case in Workspace.
* **[Close a customer complaint case in workspace](https://www.servicenow.com/docs/jFqZ8ECDz9~QqeLFL00BZQ)**   
  Provide a resolution and close a customer complaint case in workspace.