---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Manage store plans to generate cases and tasks

# Manage store plans to generate cases and tasks {#ariaid-title1}

Manage store plans to plan and schedule generation of cases and tasks to simplify manual efforts.
* **[Create a store plan from the workspace](https://www.servicenow.com/docs/_rmuuiR5~I6CLq~javqRBA)**   
  The HQ manager creates a new plan for case and task generation.
* **[Add HQ case details to the HQ communication plan](https://www.servicenow.com/docs/ZooSMv~JUBS1_P54UPkapQ)**   
  Log the HQ case details to the new HQ communications store plan.
* **[Add HQ task details](https://www.servicenow.com/docs/oh1bEPjq5LpPNWGqAqg2hA)**   
  Log the HQ task details to the new HQ communications store plan.
* **[Add store case details](https://www.servicenow.com/docs/6offK_G0ykDnAW47nbpdLA)**   
  Log the store case details to the new HQ communications plan.
* **[Add store task details](https://www.servicenow.com/docs/xuN2MvlsUYsgt_PNreHQKg)**   
  Log the store task details to the new HQ communications plan.
* **[Add affected Retail stores](https://www.servicenow.com/docs/z~8w1OcI5___tnpoETrwww)**   
  Determine the affected Retail stores from the list of retail stores.
* **[Schedule the store plan](https://www.servicenow.com/docs/n4A8DZlL4T3ZMeUEjEeoQw)**   
  Schedule the store plan based on the requirement- immediate, one time, or recurring. Once the store plan gets scheduled, it automates the case and task generation which reduces manual work.
* **[Review store plan details](https://www.servicenow.com/docs/Gobj3N48WfAk4Z4~J2w_rQ)**   
  Review the details logged for the store plan and make any updates in any of the sections, if required.