---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Manage store plans to generate cases and tasks

# Manage store plans to generate cases and tasks {#ariaid-title1}

Manage store plans to plan and schedule generation of cases and tasks to simplify manual efforts.
* **[Create a store plan from the workspace](https://www.servicenow.com/docs/R1ofJbo0xhSs_2_s3gcvKQ)**   
  The HQ manager creates a new plan for case and task generation.
* **[Add HQ case details to the HQ communication plan](https://www.servicenow.com/docs/08zFfy8B_aN~f0iRit9eMw)**   
  Log the HQ case details to the new HQ communications store plan.
* **[Add HQ task details](https://www.servicenow.com/docs/5t1tb8eouL_bP54aVL_D6g)**   
  Log the HQ task details to the new HQ communications store plan.
* **[Add store case details](https://www.servicenow.com/docs/xTjD2w7HI9ntYJv1x7al5Q)**   
  Log the store case details to the new HQ communications plan.
* **[Add store task details](https://www.servicenow.com/docs/7j1fUf~qf5DAWV8s_o8qXQ)**   
  Log the store task details to the new HQ communications plan.
* **[Add affected Retail stores](https://www.servicenow.com/docs/MGuU9Lku4LPON2O7uO_Z5A)**   
  Determine the affected Retail stores from the list of retail stores.
* **[Schedule the store plan](https://www.servicenow.com/docs/zrVICsWtDreQSk5SaWuQgA)**   
  Schedule the store plan based on the requirement- immediate, one time, or recurring. Once the store plan gets scheduled, it automates the case and task generation which reduces manual work.
* **[Review store plan details](https://www.servicenow.com/docs/qMOUEf1ncmBYWAo6yjIrPQ)**   
  Review the details logged for the store plan and make any updates in any of the sections, if required.