---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Manage store plans

# Manage store plans {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Manage store plans to plan and schedule generation of cases and tasks to simplify manual efforts.
* **[Manage store plans to generate cases and tasks](https://www.servicenow.com/docs/BNnnHoSmPwdTWmGQpS_V5A)**   
  Manage store plans to plan and schedule generation of cases and tasks to simplify manual efforts.
* **[Monitor a published store plan across multiple stores](https://www.servicenow.com/docs/OFFJ4hFqSoRqbVzcNrC0wg)**   
  Audit or review previously published schedules as needed using the CSM/FSM Configurable Workspace.
* **[Clone a store plan](https://www.servicenow.com/docs/Fq8pWN8yyvwOUKBBIruCFQ)**   
  Clone an existing store plan to create a new store plan that includes the items, conditions, and hierarchy.
* **[Delete or deactivate a store plan](https://www.servicenow.com/docs/AeoSL2_a5oEZXJi4tuOMSw)**   
  A store plan can be deleted when it is active and in the Draft state or deactivated when it is active and is in the Published state.
* **[Track In-store operations cases and tasks](https://www.servicenow.com/docs/iu5hxHyDzQnf0zCiPUz81A)**   
  Monitor progress, completion rates, or delays across all stores for a single plan by tracking and monitoring in-store operations case and task progress.
* **[Fulfill In-store operations cases and tasks in Retail Mobile](https://www.servicenow.com/docs/Ob8On9aFHrb6QkKW4j85sQ)**   
  Use Retail Mobile to review, track, and complete In-store operations cases and tasks generated from store plans.
* **[Fulfill In-store operations cases and tasks on the Retail Portal](https://www.servicenow.com/docs/E~OsBcfKGLu37QXDFtW76A)**   
  Use the Retail Portal to review and complete In-store operations cases and tasks generated from store plans, including embedded questionnaires.