---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Manage store plans

# Manage store plans {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage store plans to plan and schedule generation of cases and tasks to simplify manual efforts.
* **[Fulfill In-store operations cases and tasks on the Retail Portal](https://www.servicenow.com/docs/rkLuXBQh1QSGsUxBg7VgUg)**   
  Use the Retail Portal to review and complete In-store operations cases and tasks generated from store plans, including embedded questionnaires.
* **[Manage store plans to generate cases and tasks](https://www.servicenow.com/docs/XeE~C3C0Au7TK9Evasv6pg)**   
  Manage store plans to plan and schedule generation of cases and tasks to simplify manual efforts.
* **[Monitor a published store plan across multiple stores](https://www.servicenow.com/docs/MYQZmgnBnmNxZkHGCYbqpw)**   
  Audit or review previously published schedules as needed using the CSM/FSM Configurable Workspace.
* **[Clone a store plan](https://www.servicenow.com/docs/NkLRpQSe7MSrO02F6DIqIA)**   
  Clone an existing store plan to create a new store plan that includes the items, conditions, and hierarchy.
* **[Delete or deactivate a store plan](https://www.servicenow.com/docs/aDJt_I6i5c7KTu1pdc4B0w)**   
  A store plan can be deleted when it is active and in the Draft state or deactivated when it is active and is in the Published state.
* **[Track In-store operations cases and tasks](https://www.servicenow.com/docs/V8AcP_9rx4_z~a5r9yhd~w)**   
  Monitor progress, completion rates, or delays across all stores for a single plan by tracking and monitoring in-store operations case and task progress.
* **[Fulfill In-store operations cases and tasks in Retail Mobile](https://www.servicenow.com/docs/PlRKzj0gET8v3Nl8v1T_KQ)**   
  Use Retail Mobile to review, track, and complete In-store operations cases and tasks generated from store plans.