---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Search for cases and tasks

# Search for assigned cases and tasks using AI Search in Retail Mobile {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Search function in Retail Mobile to find cases or tasks based on relevant keywords or descriptions.

## Before you begin

Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate  
Note:  
This requires AI search to be enabled within the Retail Mobile instance. For more information, see [AI Search](https://www.servicenow.com/docs/access?context=overview-ais&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

## Procedure

1. In Retail Mobile, navigate to the Search bar.
2. Enter a keyword or description related to a case or task.
3. Select a matching store case as task as needed.