---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Track cases and tasks from the Retail portal

# Track cases and tasks from the Retail portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can track your store inquiry cases from the Retail portal.  
Track your cases and tasks, read the knowledge articles that are posted by your organization, or see the retail organizations that you are associated with all by going to the Retail portal. For more information, see the following topics:

* [Track your cases and tasks from the Retail portal](https://www.servicenow.com/docs/Yrp4QF5EnkfP8M7irmnd0Q "Track the cases that are assigned to you or your team from the Retail portal.")
* [View your organization's knowledge articles from the Retail portal](https://www.servicenow.com/docs/~lpttMXz~FNpnT~OgVOQ4g "View the knowledge articles that were posted by your organization directly from the Retail portal.")
* [View your associated retail organizations from the Retail portal](https://www.servicenow.com/docs/YuioKxMeng01SW6Twz16tw "Track your associated retail organizations from the Retail portal.")
{#rahi-retail-navigating-retail__ul_r2p_swc_yfc}