---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Retail

# Retail {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Retail product empowers managers and associates to manage daily retail operations by automating tasks and resolving issues quickly with self-service, freeing up time to serve customers. It enables seamless two-way
communication and visibility between stores and HQ. It helps in delivering a great customer experience while enhancing staff productivity and reducing costs.
<br />

## Get started {#rahi-retail-operations-overview__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn more about the benefits of Retail and how it's used.](https://www.servicenow.com/docs/9IPdm62KPWFfmTMvwJqxvw "Whether you're starting or expanding your implementation of the Retail application, learn more about the features available to optimize your retail organization.") | [ConfigureInstall Retail and configure your environment.](https://www.servicenow.com/docs/ybjraZavnvs6olbj4H6L_w "Plan and configure your implementation of Retail.") | [Manage customer complaintsCreate, track, and close customer complaint cases in Workspace.](https://www.servicenow.com/docs/MGerI_rh2aLOx6T_wJ23tQ "Manage customer complaints by creating and assigning them to HQ persona.") |
| [Manage store inquiriesCreate, manage, track, and resolve the store inquiries through the retail portal, workspace, or mobile app.](https://www.servicenow.com/docs/hbtqTK8Z8lnnBiX415~JuA "Manage your store inquiry cases by creating, managing, and resolving them by using the retail portal, workspace, or mobile app.") | [Manage Break-Fix casesReport, track, and resolve equipment failures through Break-Fix cases.](https://www.servicenow.com/docs/pcspBLSLyHFBCBf1M_bXTw "Manage Break-Fix cases by submitting equipment failures, resolving them in the workspace, and responding to proposed resolutions.") | [Manage Store AuditCreate, generate, and complete store audit cases and tasks.](https://www.servicenow.com/docs/BazHR2Bqz1WeH_BDbtVKYw "Manage store audit operations by audit assignments, creating and publishing audit plans, and completing store audits.") |
| [Track store inquiry casesTrack store inquiry cases from the Retail portal.](https://www.servicenow.com/docs/GctOjPp068BUl_X_V0caQw "You can track your store inquiry cases from the Retail portal.") | [Manage store plansManage store plans to plan and schedule generation of cases and tasks](https://www.servicenow.com/docs/V1iMAnUKd4MRnBhfrhIchA "Manage store plans to plan and schedule generation of cases and tasks to simplify manual efforts.") | [Track and monitor store plansTrack and monitor store plans from the workspace.](https://www.servicenow.com/docs/I7Xdqrwp2HLBSc_1PMkq~g "HQ and regional managers lack real-time insight into how published store plans are progressing. This capability bridges that gap by providing visibility from overall plan status down to individual store tasks.") |
| [ServiceNow OttoUse ServiceNow Otto for Retail Service Management to help headquarters support agents efficiently manage and resolve store inquiries using generative AI.](https://www.servicenow.com/docs/JjtaUi3IDQpwWT7kghYqOw "ServiceNow Otto for Retail Service Management is an intelligent assistant that helps headquarters support agents efficiently manage and resolve store inquiries and service requests using generative AI.") | [ReferenceGet details about Retail components such as fields, tables, and properties.](https://www.servicenow.com/docs/UnMWWIL3MX~P7R_MkJ7wlQ "Reference topics provide additional information about Retail components.") |   |
[ ]

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## Additional resources {#rahi-retail-operations-overview__cf-app-landing-get-help}

* Learn more about what's new and changed in this release at [Retail release notes](https://www.servicenow.com/docs/access?context=retail-rn&version=australia&pubname=australia-release-notes&ft:locale=en-US).
* Log into your ServiceNow account and find additional information about implementing and deploying Financial Services Operations features at [Best Practices](https://mynow.servicenow.com/now/best-practices/home).
* Work with an implementation specialist to streamline your Financial Services Operations setup process. To learn more, see [ServiceNow
  Impact](https://www.servicenow.com/success.html).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&achievement_id=a4d172da47f33658db63fb25126d43e8&s=1&ssa=3).
* Connect with other Retail users in the [Retail and Hospitality community forum](https://www.servicenow.com/community/retail-hospitality/ct-p/industry-retail-hospitality).
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now)
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