Retail

The ServiceNow® Retail product empowers managers and associates to manage daily retail operations by automating tasks and resolving issues quickly with self-service, freeing up time to serve customers. It enables seamless two-way communication and visibility between stores and HQ. It helps in delivering a great customer experience while enhancing staff productivity and reducing costs.

Get started

ExploreLearn more about the benefits of Retail and how it's used.	ConfigureInstall Retail and configure your environment.	Manage customer complaintsCreate, track, and close customer complaint cases in Workspace.
Manage store inquiriesCreate, manage, track, and resolve the store inquiries through the retail portal, workspace, or mobile app.	Track store inquiry casesTrack store inquiry cases from the Retail portal.	ReferenceGet details about Retail components such as fields, tables, and properties.
Manage store plansManage store plans to plan and schedule generation of cases and tasks	Track and monitor store plansTrack and monitor store plans from the workspace.	Now assist for RetailUse Now Assist for Retail to enhance user productivity and efficiency through proactive experiences using generative AI.

Additional resources

• Learn more about what's new and changed in this release at Retail release notes.
• Log into your ServiceNow account and find additional information about implementing and deploying Financial Services Operations features at Best Practices.
• Work with an implementation specialist to streamline your Financial Services Operations setup process. To learn more, see the ServiceNow Impact.
• Access real-time courses, self-paced training, and career resources at ServiceNow University.
• Connect with other Retail users in the Retail and Hospitality community forum.
• Search the Known Error Portal for known error articles
• Contact Customer Service and Support