---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# In-store operations case

# In-store operations case {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The in-store operations case type allows store team members to report and track in-store operational issues, whether for routine or cyclical demands. This ensures that issues are documented and monitored for consistent execution
and support. This case type is included in the Retail in-store operations plugin.

In-store operation task is used to support daily in-store activities. These tasks are typically tied to a store-level case and are executed by store associates or managers. In- Store operations Task table is installed with this case
type. For more information on table details, see [Components installed with Retail In-store Operations](https://www.servicenow.com/docs/WXJnevYaZW1NGCxn4nY5vQ "Certain roles and dependencies must be considered when using the Retail In-store Operations plugin.").

For information on the components installed with in-store operations case, see [Components installed with Retail In-store Operations](https://www.servicenow.com/docs/WXJnevYaZW1NGCxn4nY5vQ "Certain roles and dependencies must be considered when using the Retail In-store Operations plugin.").