---
sourceDocument: Australia Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Retail mobile application

# Retail mobile application {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The Retail mobile plugin offers a customized mobile experience for retail operations, enabling frontline teams to manage efficiently store activities and resolve issues on the go. It provides real-time
insights into key KPIs, supports issue tracking, and is compatible with both Android and iOS platforms.

The Retail mobile app supports creation of cases through store inquiry case type. It provides real-time insights into key KPIs, supports issue tracking, and is compatible with both Android and iOS platforms.

## Menu Options {#rahi-retail-retail-mobile__section_al1_pfl_zfc}

The key features that are available on the home page of the Retail mobile application:

* My Store: includes all Store inquiry cases.
  * Cases: displays the Open Critical and All cases KPIs.
  * Requested by me: displays cases that are requested by you.
  * Quick links: displays the most frequently visited links.
  * Store details: displays the details of the store.
  * Store members: lists the members of the store.
  * Knowledge articles: lists all the knowledge articles.
  {#rahi-retail-retail-mobile__ul_xzs_4kl_zfc}
* My Work: is available only for the fulfiller for whom the cases are assigned.
* Notifications: includes all notifications.
* Saved: includes bookmark option to save link.
* Settings: includes setting options for the persona.

{#rahi-retail-retail-mobile__ul_x4v_z3l_zfc}  
For information on using Retail mobile app, see the following topics:

* [Create a store inquiry case from a mobile app](https://www.servicenow.com/docs/5d7bMQvwZrvoLSFIKZ0AWw "Create a store inquiry case from a mobile app to report issues on behalf of the store that you’re associated with. By creating case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.")
* [Manage a store inquiry case from a mobile app](https://www.servicenow.com/docs/Zr1ZwDg5IS7ay4da9OxcMw "Manage a store inquiry case from a mobile app by accepting or rejecting a proposed solution. By managing a case from a mobile app, you can immediately get visibility into the progress, issues, or status of your case without having to use a computer.")
{#rahi-retail-retail-mobile__ul_wbn_nlc_cgc}