---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Set up your retail support team

# Set up your retail support team {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up your retail support team by creating a group then assigning the sn_retail.support_agent role to members of that group.

## Before you begin

Role required: user_admin{#rahi-retail-setup-support-team__p-role-request-plugin}

You can assign a role to a group to grant access to applications and modules to group members.

Before assigning the sn_retail.support_agent role to a group of users, you must [Create a user group](https://www.servicenow.com/docs/access?context=t_CreateAGroup&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) and then [Add a user to a group](https://www.servicenow.com/docs/access?context=t_AddAUserToAGroup&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US).

When you assign roles to groups rather than to individual users, members of the group inherit the role.

When a user switches groups, the new group role is assigned automatically. For information about the Service Mapping roles, see [Control user access to application services](https://www.servicenow.com/docs/access?context=control-user-access-to-business-services&version=brazil&pubname=brazil-it-operations-management&ft:locale=en-US).

## Procedure

1. Navigate to AllUser AdministrationGroups.
2. Select the group to which you want to assign a role.
3. In the Roles related list, select Edit.
4. Add the `sn_retail.support_agent` role to the group.
5. Select Save.

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