---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Track a store inquiry case from the Retail portal

# Track a store inquiry case from the Retail portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track the status of a store inquiry case from the Retail portal. By tracking
your case from the Retail portal, you can immediately get visibility into the progress, issues, or status of your case.

## Before you begin

Role required: Store associate or Store manager

## Procedure

1. In the Retail portal, select HomeCases \& Tasks from the menu bar.
2. Select the case number to track the case.

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