---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Audit assignment from workspace

# Audit assignment from workspace {#ariaid-title1}

Release version: Brazil  
Updated July 7, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a Store Audit Manager, manually assign a Store Audit Case or Audit Task to a
specific Auditor, or change the assignment group set by the automated assignment
rules.

## Before you begin

* The Store Audit Case or Audit Task to be reassigned exists and is not Closed.
* Role required: `sn_rtl_store_audit.audit_manager` or `sn_rtl_store_audit.location_audit_manager`.

## About this task

Assignment rules automatically set the assignment group on Store Audit Cases and
Audit Tasks when they're generated---they don't assign an individual Auditor. Use this
procedure to assign a specific Auditor, correct a routing error, or redistribute
workload. Store Audit Managers can view all cases and tasks regardless of
assignment.

## Procedure

1. Log in to CSM/FSM Workspace with your Store Audit Manager credentials and open the Store Audit Case or Audit Task you want to reassign.  
   Store Audit Cases are in the Store Audit Cases list; Audit Tasks are on the Audit tasks tab of the parent case. Both are also visible from the Retail cases list.
2. Update the Assigned to field to the new Auditor.
3. If needed, update the Assignment group field.
4. Click Save.  
   The newly assigned Auditor receives a push notification if Retail Mobile is active.

## Result

The Store Audit Case or Audit Task is reassigned to the selected Auditor and the
assignment change is logged in the activity stream.
**Related concepts**   

* [Retail Store Audit Operations](https://www.servicenow.com/docs/nJl7a0hAA~21f5q4QjdOxg "Retail Store Audit Operations lets Plan Authors publish structured audit plans that automatically generate Store Audit Cases and Audit Tasks for field Auditors to complete across selected store locations.")  
**Related tasks**   

* [Create and publish an audit plan](https://www.servicenow.com/docs/9MtJDvWAqYziZ1BbFDDTIA "Use the Store audit playbook in CSM/FSM Workspace to author and publish an audit plan. Publishing automatically creates the Store Audit Cases and Audit Tasks for all selected store locations.")