Work on an In-store operations case

Work on an In-store operations case using Retail Mobile.

Before you begin

Role required: sn_rtl_instore_ops.manager or sn_rtl_instore_ops.associate

Procedure

1. In Retail Mobile, select My Work.
2. In Cases, select the store case you want to work on.
3. From the Actions dropdown, select the following as needed:
   • Assign case - Assign the case to someone else within your team or store location.
   • Assign to me - Assign the case to yourself.
   • Edit case - Edit the case details.
4. In the Activity tab, add comments as needed.
5. Select Close case to mark the case as complete.