---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Track a store case from an HQ case

# Track a store case from an HQ case {#ariaid-title1}

Release version: Brazil  
Updated October 5, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track a store case from an HQ case to view the status.

## Before you begin

Role required: HQ communications: sn_rtl_hq_ops.agent_manager or sn_rtl_hq_ops.location_manager. Store audit plans: sn_rtl_store_audit.plan_author with sn_rtl_store_audit.audit_manager or sn_rtl_store_audit.location_audit_manager.

## Procedure

1. Navigate to Store PlanAll.
2. Select a store plan, and then select the Track Plan tab.
3. In the navigation tree, select the node for the records that you want to review.  
   {#track-store-case-hq-case__table_track-store-case-nodes__entry__2}

   | Node | Description |
   |-|-|
   | HQ case | Lists the HQ case generated for the selected occurrence. |
   | HQ tasks | Each HQ task template item is displayed as a separate node, showing the HQ tasks created from that template item. |
   | Store cases | Lists the store cases generated under the plan for the selected occurrence. |
   | Store task | Lists the store tasks for the selected occurrence. Each store task template item is displayed as a separate node, showing the store tasks created from that template item. |
   [Table 1. Navigation tree nodes]

   {#track-store-case-hq-case__table_track-store-case-nodes}
4. Open a store case from the list to view its details.  
   For the states behind the All, Open, Closed, and Overdue tabs, and the filters available on store cases and store tasks, see [Hierarchical list view](https://www.servicenow.com/docs/or7tcnjw~2h__fqAPT3QYw "The hierarchical list view on the Track Plan tab presents a plan's generated cases and tasks as a navigation tree, so managers can move from the plan down to an individual store task without losing context.").

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