---
sourceDocument: Brazil Retail Industry
sourceDocumentLink: https://www.servicenow.com/docs/r/retail-industry

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Retail Industry

ft:clusterId :

    - rahi

bundleId :

    - rahi

workflow :

    - Customer and Industry


---

# Track your cases and tasks from the Retail portal

# Track your cases and tasks from the Retail portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track the cases that are assigned to you or your team from the Retail portal.

## Before you begin

Role required: Store associate, Store Manager, Regional Manager

## Procedure

1. From the Retail portal, navigate to Cases \& tasks.
2. From the Categories list, filter the displayed cases by selecting a category.  
   * Action needed: Open P1 cases, Awaiting info cases, or Service Level Agreement (SLA) breached cases.
   * Cases: All cases that are assigned to your current assigned cases, unassigned cases, or cases requested by you.
   * Escalated cases: Cases that are currently in an escalated state.
   * Tasks: All tasks to be fulfilled by retail personas that are assigned to you, unassigned, or recently updated.
   * In-Store Ops Tasks: Store Tasks for your store, including the parent case and when each task was last updated. This category appears only when Retail In-store Operations is installed.
   {#view-cases-and-tasks-in-retail-portal__ul_ixl_lkv_c2c}
3. Select a case to see the details about it.