---
sourceDocument: Xanadu Strategic Portfolio Management
sourceDocumentLink: https://www.servicenow.com/docs/r/xanadu/it-business-management

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Strategic Portfolio Management

ft:clusterId :

    - itbm

bundleId :

    - itbm

workflow :

    - Technology


---

# Create RIDAC (Risk, Issues, Decisions, Actions, and Request Changes) records

# Create RIDAC (Risk, Issues, Decisions, Actions, and Request Changes) records {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

You can create Risk, Issues, Decisions, Actions, and Request Changes records for your
project through the mobile app.

## Before you begin

Role required: portfolio_manager or project_manager or project_user

## About this task

Analyze the impact of the risks on the project and create RIDAC records to track
risks, issues, and their probable resolution for planning future projects. For more
information see, [RIDAC records for a project in Project Workspace](https://www.servicenow.com/docs/h_7YaQ7eDOfvXq3oeGNQnQ "RIDAC is an acronym for Risk, Issue, Decision, Action, and Request Change records. In Project Workspace, you can create a risk record for your project that you can convert to other records during the project life cycle. You can track issues and avoid copying relevant details in the related records.").

## Procedure

1. Navigate to the Project Status application on your mobile app.
2. Open a project for which you want to create a RIDAC record using one of the following options.
   * Tap to open an applet and then tap on a project.
   * Tap My Projects applet to view your projects.
   * Tap on the Search Projects applet to find a specific project.
   * In the Critical Projects or the Project in Red lists, tap on a project.
   {#create-ridac-mobile__choices_bfd_j2r_c3b}
3. Create a RIDAC record using one of the following options.
   * Tap the more action icon (![more option icon]()) and select one of the options:
     * New Risk
     * New Issue
     * New Decision
     * New Action
     * New Request Changes
     {#create-ridac-mobile__ul_vnf_mlj_k3b}

   {#create-ridac-mobile__choices_tlk_y1h_ckb}  
4. Based on the option that you selected, fill in the fields on the form.

   | RIDAC record | Description |
   | New Risk | Fill the fields on the Risk form. For more information, see [Add risks for a project](https://www.servicenow.com/docs/mIOObz_KXsH7TxPeuftFQQ "Add a risk to a project to identify, analyze, prioritize, plan, and track a risk during any phase of the project life cycle. Assess potential problems and the severity of their impact to take informed decisions about the project."). |
   | New Issue | Fill the fields on the Issue form. For more information, see [Add issues for a project](https://www.servicenow.com/docs/5ShnC5RUYjPPJ9E2JsuC0A "Add an issue to a project to escalate a risk or to track an unexpected problem such as a technical malfunction or resource unavailability that occurs during any phase of the project life cycle. If the issue remains unresolved, unnecessary conflicts, delays, or even a failure can occur."). |
   | New Decision | Fill the fields on the Decision form. For more information, see [Add decisions for a project](https://www.servicenow.com/docs/G7c5zpylGCotE_rvSRa~FQ "As a project manager, develop a plan to manage risks and issues proactively with solutions. Add the solution for a risk or issue to a project in the form of a decision. You can also convert a risk or an issue to a decision or a decision to an action or a request change."). |
   | New Action | Fill the fields on the Action form. For more information, see [Add actions for a project](https://www.servicenow.com/docs/JiIYItO2iR6FzIZ9vl8oUw "Add actions that are required for resolving an issue or risk for a project. You can also convert a risk, issue, or decision to an action based on your analysis and plan for resolution of a risk or issue."). |
   | New Request Changes | Fill the fields on the Request Changes form. For more information, see [Create a request change](https://www.servicenow.com/docs/m5SS4k3~GwenAdIth2TA2Q "As a project manager, you might create a request change as the outcome of the action taken to resolve an issue or mitigate a risk. The request change might result in changing the project's scope, resource requirement, cost, or schedule to minimize the impact of a risk or issue."). |
   |-|-|

   {#create-ridac-mobile__choicetable_qgn_pgh_ckb}
5. Alternatively, open a RIDAC record and create a new RIDAC record.
   *
     1. Tap the RIDAC tab.
     2. Tap the right arrow for a RIDAC record to view its details, tap the more action icon (![more option icon]()), and then tap New Risk, New Issue, New Decision, New Action, or New Request Changes option based on the selected record.
     3. Fill in the fields on the form.
     {#create-ridac-mobile__ol_pjz_s3k_k3b}
{#create-ridac-mobile__steps_xqz_zwt_bkb}