---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Use LEAP playbooks in SOW

# Use LEAP playbooks in Service Operations Workspace
SOW {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use LEAP playbooks in the SOW.

## Before you begin

Role required: LEAP admin

## Procedure

1. Navigate to AllLEAP.
2. Select the required automation opportunity.
3. [Generate LEAP playbooks](https://www.servicenow.com/docs/lkIsgKupLAJZYo9pJTwnCA "Create standard, dynamic, and automated playbooks using LEAP to promote fast incident resolution and response time.").
4. Open the SOW interface using the Workspaces menu.
5. Select the required incident, and access the insights' panel.
6. Select the playbook icon ![playbook icon in SOW insight panel]().
7. If a LEAP playbook is available for the selected incident, review the AI-filtered resolution steps and use them to resolve the issue.

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