--- sourceDocument: Australia IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Home # Discovery Admin Workspace Home {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Discovery Admin Workspace Home The Discovery Admin Workspace Home page in ServiceNow provides a centralized interface to monitor, manage, and optimize your Discovery processes. Accessible viaWorkspaces \> Discovery Admin Workspace, it offers tools to identify critical discovery errors, track configuration progress, and view discovery performance metrics. This workspace enhances operational efficiency by consolidating key discovery insights and actionable recommendations. Show full answer Show less Note that the enhanced capabilities described require Discovery Admin Workspace version 1.17.0 or later, with the system property `sndiscoworkspace.enableerrorframework` enabled; otherwise, a legacy view is presented. ## Key Features * **Onboarding for Discovery:** Guides you through initial setup steps, adapting as you create IP or cloud-based discovery schedules. It provides direct access to the ITOM Configuration Console for configuration tasks and progress tracking. * **Quick Overview:** Displays data counts for active discovery schedules, schedules with anomalies (when anomaly detection is enabled), and other key metrics with real-time refresh options. This helps you quickly identify irregularities affecting discovery. * **Discovery Operations Monitor:** Offers a dashboard view of discovery performance, including transaction rates, sensor jobs, MID Server queue loads, and probe processing times to assist in performance tuning and troubleshooting. * **Top Discovery Errors:** Lists the most critical active discovery errors by severity, providing error details such as root cause and remediation steps. Direct links lead to the Diagnostics page for comprehensive error management. * **Discovery Tuning Advice:** Provides automated, prioritized recommendations to fine-tune Discovery and MID Server settings based on analysis of your instance, facilitating proactive optimization. * **Quick Discovery:** Allows on-demand discovery of devices by entering single IPs, IP ranges, or networks, with flexible MID Server selection options to expedite discovery outside of scheduled scans. * **ITOM Visibility Apps Integration:** Enhances Discovery Admin Workspace capabilities through additional ITOM Visibility applications. You can view installed apps and explore available ones, with update permissions requiring admin role. * **Learnings:** Connects you to the ITOM Visibility Knowledge Base, ServiceNow Knowledge Base articles, blogs, and video tutorials for guidance on managing discovery and resolving errors. Ensure ITOM Content Service version 1.2.8 is installed for full access. ## Practical Use and Benefits ServiceNow customers leveraging the Discovery Admin Workspace Home can expect streamlined discovery management by quickly identifying and resolving errors, monitoring performance metrics, and improving discovery accuracy through tuning advice. The onboarding workflow simplifies setup, while quick discovery supports immediate network exploration needs. Integration with ITOM Visibility apps and access to extensive knowledge resources empower administrators to maintain an effective and efficient discovery environment. Enabling anomaly detection and keeping the workspace updated ensures proactive issue detection and enhanced operational insight, ultimately supporting better IT infrastructure visibility and management. The Discovery Admin Workspace Home page features tools to help you identify and address the most critical discovery errors. To access the Discovery Admin Workspace, navigate to WorkspacesDiscovery Admin Workspace. Note: The capabilities described here are available starting with Discovery Admin Workspace v1.17.0. If the sn_disco_workspace.enable_error_framework system property is turned off, the Home page displays the legacy experience. Specific version requirements are noted for individual features where applicable. ## Onboarding for Discovery {#discovery-admin-workspace-home__section_rzz_2tl_fjc} The onboarding experience on the Home page changes based on your configuration progress. Before you create an IP or cloud-based Discovery schedule, the Home page displays an Onboarding for Discovery section. Select Get started to access the ITOM Configuration Console. Note: Note: The ITOM Configuration Console is available in Zurich Patch 8 or later versions of the ServiceNow AI Platform. For more information, see [ITOM Configuration Console for Discovery](https://www.servicenow.com/docs/9QBMGMlryiTxC9Z~LHNtzg "The ITOM Configuration Console gives administrators a single place to complete all Discovery setup steps, from assigning administrators to scheduling discovery runs. The console contains two modules: Discovery and Event Management."). After you create a schedule, the Onboarding for Discovery section is replaced by an Onboard Discovery progress indicator. This indicator displays the number of completed configuration tasks. Select Continue to resume configuration in the ITOM Configuration Console. After you complete configuration, the Home page displays an Onboarding for Discovery link as a persistent entry point to the ITOM Configuration Console. ## Quick overview {#discovery-admin-workspace-home__section_iwp_4mj_d1c} View the status of discovery using data counts and identify any irregularities that might impact discovery. For detailed information, select the appropriate tile. Select the More Options icon (![]()), then select Refresh to refresh the data for each visualization in this section. Note: You can configure the time scale reflected in the displayed counts on the [Settings](https://www.servicenow.com/docs/oIyIPo_MBQKGNGgB0fzRbw "The Settings page enables you to customize and manage high-level Discovery properties so they’re tailored to meet your specific needs.") page. The following data counts display in the Quick overview section: Active schedules : Displays the number of active IP-based and Cloud Discovery schedules run to date. Schedules with anomalies : Displays the number of Discovery schedules with anomalies detected over a certain time period. This count only displays when anomaly detection is enabled. If anomaly detection is inactive, select Turn on to access the [Settings](https://www.servicenow.com/docs/oIyIPo_MBQKGNGgB0fzRbw "The Settings page enables you to customize and manage high-level Discovery properties so they’re tailored to meet your specific needs.") page. Selecting this number redirects you to the Anomaly detection tab on the [Diagnostics](https://www.servicenow.com/docs/lDVudWreRZ8s3rW8uKl3Bw "The Diagnostics page helps you prioritize and address errors and anomalies in IP-based and Cloud Discovery schedules.") page, where you can view details about the type and severity of anomalies. Discovery Operations Monitor : Monitor discovery performance across your IT environment. Select View dashboard to open the dashboard and view performance metrics for transactions, sensor jobs, MID Server queue load, and probe processing times. For more information, see [Discovery Operations Monitor dashboard](https://www.servicenow.com/docs/rcfib2MGOkHQyglwQ1eZvg "The Discovery Operations Monitor dashboard displays performance metrics for your Discovery environment. Use this dashboard to monitor discovery health and identify issues across your IT landscape."). ## Top discovery errors {#discovery-admin-workspace-home__section_top_discovery_errors} View the most critical Discovery errors currently active on your instance, including a summary count of active errors by severity. Each error card displays the error title, severity, refined code, occurrence count, and error category. Selecting an error card or the Occurrences link opens the [Error Details](https://www.servicenow.com/docs/t3KQAV27M6znYFwQP6qLHg "The Error Details page displays the root cause and remediation steps for a specific Discovery error, along with the list of individual error instances associated with that error.") page, where you can view the root cause, remediation steps, and individual error instances. Select View all to access the [Diagnostics](https://www.servicenow.com/docs/lDVudWreRZ8s3rW8uKl3Bw "The Diagnostics page helps you prioritize and address errors and anomalies in IP-based and Cloud Discovery schedules.") page. ## Discovery tuning advice {#discovery-admin-workspace-home__section_h33_wjn_xbc} Fine-tune Discovery and MID Server settings with automated suggestions derived from scans of your instance. These findings identify potential issues, arranged in order of their criticality. Selecting a finding redirects you to the Tuning check page for more details. To view all tuning checks and latest reports, select View all to access the [Tuning](https://www.servicenow.com/docs/P3d6OMe53lsoyhrMB1tY6Q "The Tuning page enables you to validate your existing configurations and resolve configuration issues.") page. ## Quick Discovery {#discovery-admin-workspace-home__section_rcb_5mn_xbc} Discover devices in your network outside of a scheduled discovery. Enter a single IP address, multiple comma-separated IP addresses, or an IP network as shown in this example: * IP network address - 10.0.1.0/24 * IP address range - 10.0.2.1-10.0.2.15 * IP address list - 10.0.3.176,10.0.3.222,2001::100,2600:1bdc::fffe {#discovery-admin-workspace-home__ul_tnx_csb_1cc} Select a MID Server, a MID cluster, or enable Discovery to select the MID Server automatically. ## ITOM Visibility apps {#discovery-admin-workspace-home__section_q5b_vmn_xbc} Enhance the functionality of the Discovery Admin Workspace by integrating additional ITOM Visibility applications. When you select View all, you can view both the applications installed on your instance and others that are available for installation. Note: Updating applications requires you to have the admin role. While you can access details about the apps installed on your instance, information regarding pricing and packages isn't provided, as it varies based on each contract. For a general overview of licensing and subscription details, see [ITOM/OT SU Licensing and subscriptions](https://www.servicenow.com/docs/~Z7LnVmSExjjY8rK1smWgw "ServiceNow IT Operations Management (ITOM) licensing calculates and displays the usage of ITOM subscriptions based on subscription units."). ## Learnings {#discovery-admin-workspace-home__section_h5r_wmn_xbc} Receive guidance on managing the Discovery process and resolving Discovery errors with the ITOM Visibility Knowledge Base. Access relevant articles from the ServiceNow Knowledge Base, explore blog posts, or watch instructional video tutorials for further information. Important: * To view the resources in this section, confirm that you have installed ITOM Content Service version 1.2.8. * If you encounter an Error 153: Video player configuration error message when attempting to play a video on the Videos tab, update the system property com.glide.security.referrerpolicy to origin-when-cross-origin. For more information, see [Enforce secure referrer policy](https://www.servicenow.com/docs/access?context=sc-enforce-secure-referrer-policy&version=australia&pubname=australia-platform-security&ft:locale=en-US). {#discovery-admin-workspace-home__ul_nq2_v3j_jhc} *[\>]: and then