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sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/it-operations-management

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    - australia

ft:locale :

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ft:publication_title :

    - Australia IT Operations Management

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workflow :

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---

# Exploring Agent Client Collector

# Exploring Agent Client Collector {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read
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This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Exploring Agent Client Collector

The Agent Client Collector Framework (ACC-F) is a robust solution designed to monitor the performance and health of infrastructure components by deploying agents on servers and devices.
These agents execute predefined commands, collect critical system data such as CPU usage, memory utilization, disk space, network activity, error logs, and system alerts, and then transmit this information securely to the ServiceNow instance via a dedicated MID Server.
The data is stored in the Configuration Management Database (CMDB), allowing for effective tracking, monitoring, and troubleshooting of Configuration Items (CIs).
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## How It Works

* **Agent Installation:** Agents are installed on infrastructure components to gather system performance and event data.
* **Data Collection:** Agents run scheduled scripts or queries to collect metrics and system events.
* **MID Server Communication:** Data is securely sent to ServiceNow through the MID Server acting as a communication bridge.
* **Data Storage:** Collected data is stored in the ServiceNow CMDB and linked to corresponding CIs.
* **Data Analysis and Reporting:** The platform analyzes data to monitor system health, identify issues, and generate alerts for proactive management.
* **Feedback Loop:** Based on analysis, corrective actions can be triggered automatically or notify teams for resolution, supporting continuous optimization.

## Benefits

* **Automated System Health Monitoring:** Enables NOC users and Event Management administrators to proactively monitor system performance and availability through automated data collection and configurations.
* **Continuous Inventory Tracking:** Allows CMDB and Discovery administrators to track server inventory, software installations, and usage with minimal network impact and without requiring admin access.
* **Support for Isolated Environments:** Provides detailed inventory capabilities for devices in air-gapped or network-isolated environments.
* **Predictive Log Analytics:** Streams log data into ServiceNow to anticipate and address potential system problems before they affect users, reducing downtime and improving reliability.

## Practical Impact for ServiceNow Customers

By implementing the Agent Client Collector Framework, ServiceNow customers can achieve enhanced visibility into their infrastructure components' performance and health. This empowers IT teams to proactively manage CIs, swiftly detect and resolve issues, maintain accurate asset inventories, and improve overall operational efficiency. The integration with the MID Server ensures secure and reliable data transmission, while the linkage to the CMDB enhances configuration management and reporting capabilities.  
The Agent Client Collector Framework (ACC-F) is a powerful solution for monitoring the performance and health of infrastructure components by using agents installed on servers and devices. It collects and
sends critical system data to ServiceNow for analysis, enabling proactive management and troubleshooting of Configuration Items (CIs).

## Agent Client Collector Framework overview {#exploring-agent-client-collector__section_hxc_24k_lzb}

The Agent Client Collector Framework enables organizations to monitor and manage the health of their infrastructure through agents installed on key systems. These agents execute predefined
commands on the machines they are installed on, sending the resulting data back to the ServiceNow® instance via a dedicated MID Server. The framework enables seamless management of both the Agent Client Collector and MID Server, storing event data and performance metrics in the appropriate database. By providing insights into CI performance, ACC-F helps organizations identify and resolve issues
quickly, improving operational efficiency and system reliability.

## Agent Client Collector Framework workflow {#exploring-agent-client-collector__section_ixc_24k_lzb}

The following illustration describes the layout and data flow within the Agent Client Collector Framework application.
Figure 1. Collecting and distributing data with ACC-F  
1. Agent Installation: The agent is installed on infrastructure components, such as servers, devices, and network equipment. These agents are responsible for executing system commands and gathering performance data from the host machine. ACC-F is deployed on the customer's ServiceNow® instance.
2. Data collection: The agent runs predefined scripts or queries (checks) on the infrastructure components to collect various system metrics and events. This includes performance data such as CPU usage, memory utilization, disk space, and network activity. The agent also collects error logs and system alerts.
3. MID Server communication: The agent sends the collected data to the ServiceNow instance through a dedicated MID Server. The MID Server acts as a secure communication bridge between the infrastructure and the ServiceNow platform, ensuring data is transmitted reliably and securely.
4. Data Storage: Upon receiving the data, the ServiceNow instance stores the events and performance metrics in the relevant database. This data is then associated with the respective Configuration Items (CIs) within the ServiceNow CMDB Configuration Management Database (CMDB), enabling efficient tracking and reporting.
5. Data Analysis and Reporting: The collected data is analyzed within the ServiceNow instance, where it is used for monitoring, troubleshooting, and reporting purposes. This analysis helps identify potential issues or areas of improvement, triggering alerts or actions to resolve problems proactively.
6. Feedback Loop: Based on the analysis, the system can trigger remediation actions, such as running corrective scripts, reconfiguring settings, or notifying responsible teams for further investigation. The feedback is looped back into the system, allowing for continuous monitoring and optimization.
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## Agent Client Collector Framework benefits {#exploring-agent-client-collector__section_lxc_24k_lzb}

Agent Client Collector Framework provides data to other Agent Client Collector components.
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| Benefit | Feature | Users |
|-|-|-|
| Monitor your system's health, performance, and availability through automated collection of events and metrics, leveraging automated configurations. | [Agent Client Collector Monitoring](https://www.servicenow.com/docs/M3~fKXrqjFZKR0Ye~8mdYA "Agent Client Collector Monitoring enables you to monitor your service availability, examine the health and performance of your environment, and ensure that your infrastructure and its applications are running properly.") | NOC User, Event Management administrator |
| Track server inventory, software installations and usage continuously with non-admin access and minimal network communication. | [How Agent Client Collector for Visibility Content works](https://www.servicenow.com/docs/Hnvls17J7HCp2k~5AnXG9Q "Agent Client Collector for Visibility Content (ACC-VC) requires installation of ServiceNow Agent Client Collector (ACC) on the target host. ACC is a derivative of Sensu-Go, an open-source software.") | CMDB/Discovery administrator |
| Gather detailed inventory data of devices not connected to your network or running in isolated environments (air-gapped). | [Agent Client Collector Framework Air Gapped Configuration Item Management Solution](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1585753) | CMDB/Discovery administrator |
| Stream log data into your instance to predict problems and solve them before they happen, to minimize user impact. | [Agent Client Collector Log Analytics](https://www.servicenow.com/docs/t3Tw_EWWCXPbz~GShHXt4w "Agent Client Collector Log Analytics (ACC-L) enables you to stream log data from Linux and Windows hosts to a ServiceNow instance, using the Agent Client Collector.") | Agent Client Collector administrator |
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