--- sourceDocument: Brazil Security Management sourceDocumentLink: https://www.servicenow.com/docs/r/security-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # ServiceNow Otto for Unified Security Exposure Management # ServiceNow Otto for Unified Security Exposure Management {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Unified Security Exposure Management ServiceNow Otto for Unified Security Exposure Management is the rebranded conversational AI platform integrated into ServiceNow workflows. It supports multimodal interactions across web, mobile, and messaging channels and enables autonomous orchestration of cross-system workflows. This platform helps you set up, manage, and optimize generative AI solutions within the Unified Security Exposure Management workspace. Show full answer Show less The platform replaces the former Now Assist for Vulnerability Response product, which is being deprecated but remains supported on existing instances. Your existing product entitlements remain unchanged, though product and feature names have been updated to reflect the ServiceNow Otto branding. ## Key Features * **Generative AI Skills:** Enables creation and use of AI-driven content generation and insights. * **Agentic Workflows:** Supports configuration and use of autonomous workflows that act across systems. * **Multimodal Interaction:** Facilitates AI interactions via multiple channels including web, mobile, and messaging. * **Licensing Tiers:** Available in three tiers---Foundation (AI basics and insights), Advanced (productivity enhancements), and Prime (full autonomy and customization capabilities). * **Data Processing and Collection:** Transfers data to centralized ServiceNow environments or third-party cloud providers under strict compliance policies. Data collected is used to improve AI models and technologies. Customers can opt out of future data collection. ## Important Considerations * Not all AI model providers and features are available in all regions or environments, including customers with in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted, or other restricted environments. * Check the ServiceNow Knowledge Base articles for up-to-date information on AI product availability and restrictions. ## Next Steps and Resources * Learn to use generative AI skills and agentic workflows through ServiceNow documentation. * Configure AI skills and workflows to optimize security exposure management processes. * Review your product entitlements to understand access to features. * Access helpful resources including the Security Operations Resource Library, community forums, Known Error Portal, and Customer Service and Support for additional assistance. Set up, manage, and optimize your generative‑AI solutions on the ServiceNow AI Platform in the Unified Security Exposure Management workspace. ## Now Assist \> ServiceNow Otto announcement {#now-assist-for-usem-landing-ties__id_ykt_lsq_zjc} ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.{#now-assist-for-usem-landing-ties__servicenow-otto-name-change} |-|-|-| | [Use generative AI skillsLearn how to use generative AI skills](https://www.servicenow.com/docs/2B2_mCbzyeFpnIVImVhG8w "AI skills help vulnerability managers and analysts resolve remediation tasks within their flow of work by providing automated insights, recommendations, and data analysis.") | [Use agentic workflowsLearn how to use agentic workflows](https://www.servicenow.com/docs/I7aLJojxeaA~p46KMpXSRQ "Use AI agents to complete your tasks autonomously.") | [ConfigureLearn how to configure the generative AI skills and agentic workflows](https://www.servicenow.com/docs/kHbbJl_dfUNMwb7k7TtqLw "Configure AI skills and agentic workflows for ServiceNow Otto for Unified Security Exposure Management.") | | | Get supporting information about the AI agents and agentic workflows | | [ ] {#now-assist-for-usem-landing-ties__table_q5c_fff_r2c} ## Get started with AI {#now-assist-for-usem-landing-ties__get-started-with-ai} Starting with the Australia release, Now Assist for Vulnerability Response is being prepared for future deprecation. It will be hidden and no longer installed on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. ServiceNow Otto® is the new AI experience brand. This change is reflected in the name of ServiceNow products, including the Now Assist for Vulnerability Response product name, which will be replaced with ServiceNow Otto for Unified Security Exposure Management. Your product entitlements remain unchanged. Check your entitlements to determine your access to specific features. The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-for-usem-landing-ties__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For information about AI assets that are available on the ServiceNow AI Platform, see the following topics: * [Generative AI skills](https://www.servicenow.com/docs/access?context=now-assist-skills&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) * [Agentic workflows](https://www.servicenow.com/docs/access?context=sn-aia-use-cases-list&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US) {#now-assist-for-usem-landing-ties__ul_osh_bmt_43c} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-usem-landing-ties__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-usem-landing-ties__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-usem-landing-ties__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-for-usem-landing-ties__ul_j3b_4vd_wcc} ## Data processing {#now-assist-for-usem-landing-ties__id_gcn_4kf_r2c} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-usem-landing-ties__p_lv2_nfg_h1c} ## Data collection {#now-assist-for-usem-landing-ties__section_tv5_vkf_r2c} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect the vulnerability data that you import as well as information about the configuration items in your CMDB. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). ## Helpful resources {#now-assist-for-usem-landing-ties__section_uyn_mkr_zjc} Some ServiceNow resources that can provide you with helpful information are: * [Security Operations Resource Library](https://www.servicenow.com/community/secops-articles/security-operations-resource-library/ta-p/3120885) * [Security Operations community](https://www.servicenow.com/community/secops/ct-p/security-operations) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-for-usem-landing-ties__ul_hxq_1jf_r2c}