--- sourceDocument: Brazil Security Management sourceDocumentLink: https://www.servicenow.com/docs/r/security-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # ServiceNow Otto for Threat Intelligence Security Center (TISC) # ServiceNow Otto for Threat Intelligence Security Center (TISC) {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of ServiceNow Otto for Threat Intelligence Security Center (TISC) ServiceNow Otto for Threat Intelligence Security Center (TISC) integrates generative AI capabilities into threat intelligence and security operations workflows. It empowers threat analysts and security teams to efficiently generate case summaries and AI-driven threat intelligence reports, enhancing productivity and decision-making. Show full answer Show less ServiceNow Otto is a conversational AI platform embedded within ServiceNow workflows, offering multimodal interactions across web, mobile, and messaging channels. It supports autonomous orchestration of cross-system workflows, enabling more streamlined security operations. ## Key Features * **Generative AI Skills:** Automate the creation of case summaries and threat intelligence reports to accelerate analysis. * **Conversational AI Platform:** ServiceNow Otto enables natural language interactions and agentic capabilities across devices and communication channels. * **Licensing Tiers:** * **Foundation:** Basic AI insights. * **Advanced:** Enhanced productivity across use cases. * **Prime:** Autonomous AI action and custom AI asset creation. * **Configuration and Usage:** Customers can configure Otto's AI skills specifically for TISC to optimize threat intelligence workflows. ## Important Considerations * Availability of AI models and features varies by region and data center compliance requirements; some capabilities are restricted in FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments, and regulated markets. * Customers must review ServiceNow's knowledge base articles for updates on AI model availability and compliance. * Because AI outputs may not always be fully accurate or appropriate, customers should apply human oversight and validate AI-generated results before acting on them, especially in sensitive areas like security, healthcare, finance, and legal domains. * Use of this AI application requires data transfer from customer instances to centralized ServiceNow environments or third-party cloud providers (e.g., Microsoft Azure), managed under ServiceNow's compliance policies. * ServiceNow collects input and output data from this application to improve AI models and products but allows customers to opt out of future data collection to maintain privacy. ## Getting Help and Resources * Access the Security Operations Resource Library and community forums for guidance. * Search the Known Error Portal for troubleshooting articles. * Contact ServiceNow Customer Service and Support for assistance. With ServiceNow Otto for Threat Intelligence Security Center (TISC), threat analysts and security operations teams can use generative AI skills to generate case summaries and threat intelligence reports. ## Now Assist \> ServiceNow Otto announcement {#now-assist-tisc-landing__id_pjd_xjw_zjc} ServiceNow Otto introduced AI on the platform. As that experience has evolved, there's a new name for the experience. ServiceNow Otto® is the conversational AI platform integrated into ServiceNow workflows. It provides agentic capabilities, supports multimodal interactions across web, mobile, and messaging channels, and enables autonomous orchestration for cross-system workflows.{#now-assist-tisc-landing__servicenow-otto-name-change} ## Get started {#now-assist-tisc-landing__cf-app-landing-get-started} The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available: * Foundation: AI basics to deliver insights * Advanced: AI to boost productivity across relevant use cases * Prime: Act autonomously with all AI assets, and create your own {#now-assist-tisc-landing__ul_szz_vjt_43c}For more information, see [ServiceNow product tiers](https://www.servicenow.com/docs/access?context=ai-native-sku-overview&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). |-|-|-| | [Explore Learn about ServiceNow Otto for Threat Intelligence Security Center (TISC)](https://www.servicenow.com/docs/bp5xHq_s58bpYXLD2FZ1Fg "Threat analysts and security operations teams can use ServiceNow generative AI skills to summarize case management content and generate threat intelligence case reports with ServiceNow Otto for Threat Intelligence Security Center (TISC).") | [Configure Configure the skills for ServiceNow Otto for Threat Intelligence Security Center (TISC)](https://www.servicenow.com/docs/h_1Ccbxvwfm4XqBhasN0gQ "Use the AI Admin Hub console to configure and activate the generative AI skills for ServiceNow Otto for Threat Intelligence Security Center (TISC).") | [Use Summarize case content and generate AI-based reports with ServiceNow Otto for Threat Intelligence Security Center (TISC)](https://www.servicenow.com/docs/tubMRydes5pVrOOIVEz1uw "Threat analysts can generate threat intelligence reports and summarize case management content from within their flow of work with ServiceNow Otto for Threat Intelligence Security Center (TISC).") | [ ] {#now-assist-tisc-landing__table_now_assist_tisc_get_started} Important: * Not all model providers are available for customers with in-country SKUs, and some AI products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-tisc-landing__na-in-country-notice} * Some AI products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-tisc-landing__na-restricted-envs-notice} * Some AI products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-tisc-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-tisc-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-tisc-landing__cf-app-landing-get-help} * [Security Operations Resource Library](https://www.servicenow.com/community/secops-articles/security-operations-resource-library/ta-p/3120885) * [Security Operations community](https://www.servicenow.com/community/secops/ct-p/security-operations) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-tisc-landing__ul_now_assist_tisc_help} ## AI limitations This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-tisc-landing__p_kv2_nfg_h1c} ## Data processing This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-tisc-landing__p_lv2_nfg_h1c} ## Data collection ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect data from threat intelligence objects, case management records, and security incidents. Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US). For more information, see [AI Admin Hub](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).