---
sourceDocument: Brazil Security Management
sourceDocumentLink: https://www.servicenow.com/docs/r/security-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Security Management

ft:clusterId :

    - security

bundleId :

    - security

workflow :

    - Technology


---

# Explore correlation insights

# Exploring correlation insights {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
Generate correlation insights to avoid duplicating your investigation into affected users, configuration items, and observables and resolve the security incident that you're working on quickly. You select the criteria from a
security incident that you want to base the correlation insights on.

## Generating correlation insights from the Security Incident Response Workspace {#generating-insights-for-now-assist-for-security__section_pkk_jpc_t2c}

Starting with v3.0.0 of ServiceNow Otto for Security Incident Response (SIR), generate and view correlation insights and view the results in the Security Incident Response Workspace.

* Previously, if you selected a configuration item (CI) or affected user to base your insights on, the lookup returned the primary affected user or primary CI associated with a security incident. Starting with v3.0.0 the agent asks you which CI or Affected user you would you like to correlate the security incident with from the related lists.
* You can generate correlation insights from the Investigation tab for a security incident in any state in the Security Incident Response Workspace.
* You can generate insights for multiple items simultaneously for Associated Observables, Configuration items, and Affected Users.
* Results are displayed in a modeless dialog that you can resize and move.
* Your time range for the lookup of correlation is 30 days.  
  Note:  
  After you generate an observable associated with a security incident, the insights are stored for that observable until you regenerate it with a different time range. Your insights for your new time range are displayed.

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The correlation insights generation skill must be activated before you can see the Generate correlation insights option in the Security Incident Response Workspace. For more information, see [Configure a skill for ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/PRnO11gOY_zB6Cn595kbog "Configure and review the details for a skill in the Guided Setup. You can edit and reactivate a skill from the Guided Setup.").

## Generating correlation insights from the ServiceNow Otto panel in the Security Incident Response Workspace and in UI (UI16) {#generating-insights-for-now-assist-for-security__section_bxv_sb5_ydc}

The correlation insights generation skill must be activated before you can see the Generate correlation insights option in the ServiceNow Otto panel.

If you don't see the panel, you must activate it. For more information, see [Activate the ServiceNow Otto panel standard chat](https://www.servicenow.com/docs/access?context=activate-now-assist-panel&version=brazil&pubname=brazil-intelligent-experiences&ft:locale=en-US).

* You can generate correlation insights from a security incident record in any state in the Security Incident Response Workspace or in the legacy UI (UI16).
* By default, correlation insights search for matching records from the last 30 days.
* You can locate and review values for the Configuration item, Affected user, and Observables for correlation insights filters on the Details tab in the Security Incident Response Workspace, or on the Configuration Items, Affected Users, and Observables related lists in the legacy UI (UI16).
* Your search criteria and results remain displayed in the panel until you reset the conversation. To reset your conversation, select the More options icon (![More options menu icon.]()) in the panel and select Reset Conversation.
* You must have access to the following tables to view these records in the generated correlation insights:
  * Configuration item \[cmdb_ci\] table.
  * Incident \[incident\] table.
  * Change request \[change_request\] table.
  * Problem \[problem\] table.
  * Vulnerable item \[sn_vul_vulnerable_item\] table.
  * Associate observable \[sn_ti_observable\] table.
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* Your results for correlation insights are based on the tables that you have access to. For example, if you want to view vulnerable items (VIT)s in your correlation insights results, you must have the Vulnerability Response application installed and the read access role (sn_vul.read_all).

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For the steps to generate correlation insights, see [Generate correlation insights](https://www.servicenow.com/docs/~h3YFtvOuQHJ7uHjNi7EWg "Generate and view correlation insights in the Security Incident Response Workspace to help you connect past events to the security incident you're working on.") and [Generate correlation insights in the ServiceNow Otto panel](https://www.servicenow.com/docs/vKaG_OwZak3x7HEgOq7RlA "Generate correlation insights from the ServiceNow Otto panel to help you connect past events to the security incident that you're working on.").
* **[Generate correlation insights](https://www.servicenow.com/docs/~h3YFtvOuQHJ7uHjNi7EWg)**   
  Generate and view correlation insights in the Security Incident Response Workspace to help you connect past events to the security incident you're working on.
* **[Generate correlation insights in the ServiceNow Otto panel](https://www.servicenow.com/docs/vKaG_OwZak3x7HEgOq7RlA)**   
  Generate correlation insights from the ServiceNow Otto panel to help you connect past events to the security incident that you're working on.