Install and configure RISKIQ and WHOISIQ

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read

    • Before you run the integration on your instance, complete the installation and configuration steps so the RISKIQ and WHOISIQ applications properly integrate with ServiceNow AI Platform Security Operations.

    Before you begin

    Role required: admin, RISKIQ and WHOISIQ admin.

    Complete the following setup checklist prior to installation. These setup tasks are required for a smooth installation and configuration.
    Setup task Description
    Verify that you have assigned the required roles. The following roles are required for installation, configuration, and verification of expected results:
    • The System Administrator (admin) installs the app and assigns the Security Incident Administrator (sn_si.admin) role.
    • The Security Incident Administrator (sn_si.admin) oversees configuration and verifies expected results. This role also has access to the Security Operations module and assigns the Security Incident Analyst (sn_si.analyst) role.
    • The Security Incident Analyst (sn_si.analyst) works with Security Incident records.
    Obtain an Username and API key. Visit the website for information on the API key and how to create an account: RISKIQ website. The configuration requires that you enter the API key.
    Verify that the ServiceNow core applications that are required to support the integration are installed and activated before you install the application for the integration.

    Madrid and later release requirements

    For the Madrid release and later family releases, the Security Incident Response Dependency plugin (com.snc.si_dep) is required. This plugin automatically installs all the dependencies that are required to support the Security Incident Response product. Install and activate this plugin before you install and activate the other Security Operations applications required by the integration.

    Verify that the following Security Operations applications are installed and activated from the ServiceNow Store. If not installed, install and activate one application at a time in the following order to ensure a smooth installation.

    1. Security Incident Response
    2. Security Integration Framework
    3. Security Support Common
    4. Security Support Orchestration

    For more information on setting up your ServiceNow AI Platform instance for the integration, see Get entitlement for a Security Operations product or application and Activate a ServiceNow Store application.

    Procedure

    1. If you have not installed the application for the integration, see Install a Security Operations integration and follow the steps to install it.
    2. Once the installation completes, navigate to Security Operations > Integrations > Integrations Configurations and locate the API tile.
    3. Click Configure.
      RISKIQ Configure button
    4. In the RiskIQ Configuration dialog box that is displayed, enter the Username and API key.
      Task: Enter the Username and API key.
    5. Click Submit.
    6. Verify successful configuration.
      When configuration is successfully completed, the Security Integrations page with the integration tiles is displayed.
    If an error message is displayed, the Username or API key may be invalid. Verify that your username and API key are correct:
    Figure 1. Troubleshooting
    Configuration error message