Install and configure PhishTank

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read

    • Before you run the integration on your instance, complete the installation and configuration steps so the PhishTank application properly integrates with ServiceNow AI Platform Security Operations.

    Before you begin

    Complete the following setup checklist prior to installation. These setup tasks are required for a smooth installation and configuration.
    Setup tasks Description
    Verify that you have assigned the required ServiceNow AI Platform roles for your instance. The following roles are required for installation, configuration, and verification of expected results:
    • The System Administrator (admin) installs the app and assigns the Security Incident Administrator (sn_si.admin) role.
    • The Security Incident Administrator (sn_si.admin) oversees the configuration and verifies the expected results. This role also has access to the Security Operations module.
    Obtain an API key. Visit the PhishTank website for information on API keys and to create an account: PhishTank website.
    Verify that the ServiceNow core applications that are required to support the integration are installed and activated before you install the application for the integration.

    Madrid and later release requirements

    For the Madrid release and later family releases, the Security Incident Response Dependency plugin (com.snc.si_dep) is required. This plugin automatically installs all the dependencies that are required to support the Security Incident Response product. Install and activate this plugin before you install and activate the other Security Operations applications required by the integration.

    Verify that the following Security Operations applications are installed and activated from the ServiceNow Store. If not installed, install and activate one application at a time in the following order to ensure a smooth installation.

    1. Security Incident Response
    2. Security Integration Framework
    3. Security Support Common
    4. Security Support Orchestration

    For more information on setting up your ServiceNow AI Platform instance for the integration, see Get entitlement for a Security Operations product or application and Activate a ServiceNow Store application.

    Role required: admin

    Procedure

    1. If you have not installed the application for the integration, see Install a Security Operations integration and follow the steps to install it.
    2. After the installation completes, navigate to Integrations > Integrations Configurations and locate the PhishTank tile.
    3. Click Configure.
      The tile with a description of the app and the button used to initiate the configuration.
    4. In the PhishTank Configuration dialog box, enter the Name of the configuration, the Username (developer account created in PhishTank), and the API key you obtained from the PhishTank website and click Submit.
      This field is populated with encrypted account information.
    5. Verify successful configuration.
      Configuration is successfully completed unless an error message is displayed.

      If an error message is displayed during the configuration, the PhishTank API key may be invalid.