--- sourceDocument: Brazil Security Management sourceDocumentLink: https://www.servicenow.com/docs/r/security-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil Security Management ft:clusterId : - security bundleId : - security workflow : - Technology --- # Mobile Experience for Security Incident Response # Mobile Experience for Security Incident Response {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Mobile Experience for Security Incident Response The Security Incident Response (SIR) Mobile app enables ServiceNow customers to manage their security operations center (SOC) tasks directly from Android or iOS devices. It provides SOC managers and security analysts with mobile access to critical security incidents and response tasks, enhancing responsiveness and operational efficiency in handling cyberthreats. Show full answer Show less ## Key Features * **Incident and Task Management:** View, edit, assign, and update security incidents and response tasks from a mobile device. * **Real-Time Notifications:** Receive detailed alerts for critical security incidents and tasks based on predefined notification criteria. * **Incident Grouping:** Access groupings of incidents or tasks filtered by predefined queries to prioritize work effectively. * **Comprehensive Incident Details:** View work notes, related lists, and update incident fields or add attachments as needed. * **Assignment Flexibility:** Assign incidents to yourself or other team members directly via the app. * **Related Lists Access:** When available, view related items such as Configuration Items, Affected Users, Affected Services, Child Security Incidents, Observables, Response Tasks, Task SLAs, and Tasks. Note that Similar Security Incidents and Attachments are not supported on the ServiceNow AI Platform version. * **Application Structure:** The app organizes content into folders (e.g., Security Incidents, Incident Response Tasks) and applets, simplifying navigation and task execution. ## Practical Use and Setup After installing the Security Incident Response core application and its Mobile app on your ServiceNow AI Platform instance, an app icon appears on your mobile device's interface. Users can log in directly to their instance, access the landing screen with categorized folders and applets, and begin managing incidents immediately. ServiceNow provides detailed setup checklists and login instructions to ensure smooth deployment and user onboarding for the mobile experience. ## Benefits for ServiceNow Customers * Enables SOC personnel to respond swiftly to security incidents regardless of location. * Improves incident prioritization and tracking through mobile notifications and filtered groupings. * Facilitates collaboration by allowing easy reassignment and updates on the go. * Integrates seamlessly with existing ServiceNow AI Platform security applications for a unified security management experience. Use your Android or iOS mobile device to manage your security operations center (SOC) tasks. ## Request apps on the Store {#mobile-sir__section_onn_vts_1jb} Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#mobile-sir__inline-send-to-store} ## Security Incident Response {#mobile-sir__section_as2_yts_1jb} If you're unfamiliar with the basic concepts of the Security Incident Response ( SIR) product on your ServiceNow AI Platform® instance, see [Security Incident Response Overview dashboard](https://www.servicenow.com/docs/tDM9NopZl4zZ9u8lFqw6Ng "The Security Incident Response Overview dashboard provides an executive view into security incident activity, providing trends and reports, and drill-downs into specific data.") for more information about threat intelligence and how this product can help you prioritize and resolve cyberthreats to your organization. ## Mobile experience for SIR overview {#mobile-sir__section_bhs_15s_1jb} As a security operations center (SOC) manager or a user with the ServiceNow AI Platform security analyst role (sn_si.analyst), you can log in to a ServiceNow AI Platform instance directly from your mobile device. With the Security Incident Response Mobile app, you can view, edit, and assign your most current and critical SIR security incidents and response tasks. Notifications inform you when critical security incidents assigned to you arrive. With the Security Incident Response Mobile app, you can perform the following SIR -related tasks from your mobile device: * View a list of critical security incidents and response tasks. * Receive detailed notifications for security incidents and tasks that meet pre-defined notification criteria. * View groupings of security incidents or tasks that are based on a pre-defined set of queries or filters. * View the work notes and related lists of security incidents. * Update security incidents and add work notes or attachments. * Edit the fields on security incidents. * Assign security incidents to yourself or to other members of your security team. {#mobile-sir__ul_sph_xp3_nhb} When they're populated, you can view the following related lists on SIR security incidents with the Security Incident Response Mobile app: * Configuration Item * Affected User * Affected Services * Child Security Incidents * Similar Security Incidents (not support by ServiceNow AI Platform) * Observables * Response Tasks * Tasks * Task SLA * Attachments (not support by ServiceNow AI Platform) {#mobile-sir__ul_i3q_qq3_nhb} The following figure illustrates how you log in to your ServiceNow AI Platform instance from your mobile device and the structure of the landing screen of the Security Incident Response Mobile app that is displayed after you log in. For step-by-step instructions about how to set up your ServiceNow AI Platform instance and install the Security Incident Response Mobile app, see [Set up checklist for the Security Incident Response Mobile app](https://www.servicenow.com/docs/4h0TtyzCvIac0r52Rch~3Q "The following checklist includes the set up tasks that you are required to complete in your ServiceNow AI Platform instance and on your mobile device prior to using the Security Incident Response Mobile app."). For instructions about how to log in, see [Log in to the Security Incident Response Mobile app](https://www.servicenow.com/docs/vn5gmaiM1VUFz_iBUNCsng "Open the Security Incident Response Mobile app and add a ServiceNow AI Platform instance with Security Incident Response to your mobile device."). Applications : Applications are the ServiceNow® software components such as Security Incident Response (SIR), Vulnerability Response (VR), Governance, Risk, and Compliance (GRC) that provide specific features and functionalities within your ServiceNow AI Platform instance. After you install the Security Incident Response core application and the Security Incident Response Mobile app on your ServiceNow AI Platform instance, the icon for the core application is displayed on the bottom of your Android or iOS mobile device after you log in. Folders : Each ServiceNow® mobile application contains folders that separate the applets by category. In the preceding image of the landing page, Security Incidents and Incident Response Tasks are folders. Applets : Applets are the different options within the application. The icons under the Security Incidents and Incident Response Tasks sections are the available applets of the Security Incident Response Mobile app.