Mobile Experience for Security Incident Response
Summarize
Summary of Mobile Experience for Security Incident Response
The Security Incident Response (SIR) Mobile app enables ServiceNow customers to manage security operations center (SOC) tasks directly from Android or iOS mobile devices. This mobile experience is designed for SOC managers and security analysts with thesnsi.analystrole on the ServiceNow AI Platform® instance. It helps users stay informed and act promptly on critical security incidents and response tasks while on the go.
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Key Features
- Access and Manage Security Incidents: View, edit, assign, and update critical security incidents and response tasks from your mobile device.
- Notifications: Receive detailed notifications for new or updated security incidents and tasks that match predefined criteria, ensuring timely awareness.
- Incident Groupings: View grouped incidents or tasks based on predefined queries or filters for streamlined monitoring.
- Work Notes and Attachments: Access and add work notes and attachments to incidents to maintain detailed records.
- Related Lists Access: When available, view related information such as Configuration Items, Affected Users and Services, Child and Similar Security Incidents, Observables, Response Tasks, Task SLAs, and more within the app.
- Application Structure: The mobile app organizes functionalities into folders and applets, such as Security Incidents and Incident Response Tasks, for intuitive navigation.
Practical Use and Benefits
By leveraging the Security Incident Response Mobile app, ServiceNow customers can efficiently manage and respond to cyber threats anytime and anywhere, improving incident prioritization and resolution speed. The app integrates seamlessly with the ServiceNow AI Platform instance after installing both the Security Incident Response core application and the mobile app, with an icon available on the mobile device for easy access.
Setting up and logging into the app involves following a checklist and login instructions to connect securely to your ServiceNow AI Platform instance.
Use your Android or iOS mobile device to manage your security operations center (SOC) tasks.
Request apps on the Store
Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Security Incident Response
If you’re unfamiliar with the basic concepts of the Security Incident Response ( SIR) product on your ServiceNow AI Platform® instance, see Security Incident Response Overview dashboard for more information about threat intelligence and how this product can help you prioritize and resolve cyberthreats to your organization.
Mobile experience for SIR overview
As a security operations center (SOC) manager or a user with the ServiceNow AI Platform security analyst role (sn_si.analyst), you can log in to a ServiceNow AI Platform instance directly from your mobile device. With the Security Incident Response Mobile app, you can view, edit, and assign your most current and critical SIR security incidents and response tasks. Notifications inform you when critical security incidents assigned to you arrive.
- View a list of critical security incidents and response tasks.
- Receive detailed notifications for security incidents and tasks that meet pre-defined notification criteria.
- View groupings of security incidents or tasks that are based on a pre-defined set of queries or filters.
- View the work notes and related lists of security incidents.
- Update security incidents and add work notes or attachments.
- Edit the fields on security incidents.
- Assign security incidents to yourself or to other members of your security team.
When they’re populated, you can view the following related lists on SIR security incidents with the Security Incident Response Mobile app:
- Configuration Item
- Affected User
- Affected Services
- Child Security Incidents
- Similar Security Incidents (not support by ServiceNow AI Platform)
- Observables
- Response Tasks
- Tasks
- Task SLA
- Attachments (not support by ServiceNow AI Platform)
The following figure illustrates how you log in to your ServiceNow AI Platform instance from your mobile device and the structure of the landing screen of the Security Incident Response Mobile app that is displayed after you log in.
For step-by-step instructions about how to set up your ServiceNow AI Platform instance and install the Security Incident Response Mobile app, see Set up checklist for the Security Incident Response Mobile app. For instructions about how to log in, see Log in to the Security Incident Response Mobile app.
- Applications
- Applications are the ServiceNow® software components such as Security Incident Response (SIR), Vulnerability Response (VR), Governance, Risk, and Compliance (GRC) that provide specific features and functionalities within your ServiceNow AI Platform instance. After you install the Security Incident Response core application and the Security Incident Response Mobile app on your ServiceNow AI Platform instance, the icon for the core application is displayed on the bottom of your Android or iOS mobile device after you log in.
- Folders
- Each ServiceNow® mobile application contains folders that separate the applets by category. In the preceding image of the landing page, Security Incidents and Incident Response Tasks are folders.
- Applets
- Applets are the different options within the application. The icons under the Security Incidents and Incident Response Tasks sections are the available applets of the Security Incident Response Mobile app.