On-Call scheduling in Security Incident Response

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use On-Call Scheduling in Security Incident Response to view and manage shifts for your analysts.

    With the On-Call Scheduling feature, you can view and manage shifts, approve or reject absence requests. You can also manage notification preferences, delivery channels, escalation trigger rules, and policies for your group.

    Key features for sn_si.manager/rota_manager

    • View the on-call schedule including any gaps and time-off requests for your group.
    • Approve or reject time-off requests.
    • Review and manage gaps and conflicts.
    • Provide, replace, or delete coverage and delete time-off requests.
    • Create a shift and add or delete members to the shift.
    • View escalation, group, and performance reports.

    Key features for sn_si.analyst/oc_read

    • View your on-call schedules and see the other members of your shift.
    • Submit a time-off request and refer another member of the group to cover your shift.
    • Specify your availability and your preferred contact methods.
    • View the members and escalation details for a shift.

    Documentation for On-call Scheduling

    For detailed information on configuring and using On Call Scheduling features, refer to the IT Service Management On-Call Scheduling documentation.