Security Operations

  • Release version: Australia
  • Updated July 29, 2026
  • 2 minutes to read
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    Summary of Security Operations

    ServiceNow® Security Operations applications enable you to import incident data from your security tools into a structured response engine. This platform uses intelligent workflows, automation, and data visualizations to help you prioritize and resolve security threats based on their impact on your organization. The solution is designed to improve your overall security posture by streamlining incident management and exposure assessment.

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    Key Features

    • Security Operations Applications and Workspaces: Tools that support incident analysis, isolation, and remediation through dedicated workspaces.
    • Now Assist for Security Incident Response: Integrates ServiceNow® Generative AI (GenAI) skills to enhance the Security Incident Response Workspace and Core UI (UI16).
    • ServiceNow Otto for Unified Security Exposure Management (USEM): Supports GenAI skills to manage and transform your security exposure across the digital estate.
    • Upgrade to USEM: Upgrade existing Vulnerability Response applications to Unified Security Exposure Management for comprehensive exposure management.
    • Enterprise Security Case Management: Applications designed to handle critical security incidents as they evolve, ensuring thorough analysis and resolution.
    • Security Posture Control and Cybersecurity Executive Dashboard: Provides insights into your security posture and consolidates data across security operations into a unified dashboard.
    • Threat Intelligence Security Center (TISC): Aggregates and manages threat intelligence to enhance security awareness and response.
    • Data Loss Prevention Incident Response: Manages sensitive customer information and protects data loss channels effectively.
    • Shared Applications: Common modules and features that provide consistent functionality across Security Operations applications.
    • Scenarios and Examples: Guidance on using Security Operations applications obtained from the ServiceNow® Store with practical use cases.
    • Support Resources: Access to the Security Operations Resource Library, community forums, Known Error Portal, and Customer Service and Support for troubleshooting and assistance.

    Key Outcomes

    By leveraging Security Operations applications, you can efficiently manage security incidents, unify exposure management, and gain comprehensive visibility into your organization’s security posture. The integration of Generative AI enhances incident response capabilities, accelerating threat resolution and improving decision-making. Consolidated dashboards and threat intelligence capabilities enable proactive security management, helping you reduce risk and protect sensitive data effectively.

    ServiceNow® Security Operations applications import incident data from your security tools into a structured response engine. Intelligent workflows, automation, and data visualizations help you prioritize and resolve threats based on their impact to your organization.

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