Activate a ServiceNow Store application

After an application has been given entitlement, you must activate its dependencies plugin and activate the application. This process also applies to applications downloaded to sub-production instances.

Before you begin

Role required: admin

Procedure

1. Navigate to System Applications > All Available Applications > All.

   

   Note:

   Starting with Orlando, dependency plugins are automatically activated when you activate a core application. For example, when you activate the Vulnerability Response application, the Vulnerability Response Dependencies plugin is also activated. Hence, steps 2 through 5 are optional.
2. Search for the dependencies plugin for the application you want to activate.
   For example, if you are activating Security Incident Response, locate the Security Incident Response Dependencies plugin.

   

3. Click Install.
   The Activate Plugin dialog box appears.

   

4. In the Activate Plugin dialog box, click Activate.
5. When the activation is complete, click Close & Reload Form.
6. Now locate the core product you are activating, click the Install with demo data check box if you want to load demo data, and click Install.
   Your application is automatically installed on your instance.

   Note:

   If you do not select the Install with demo data check box, demo data is not available to install from the Application Manager later. For information on how to install or reinstall demo data after the initial installation, see the Work around to install demo data if application is already installed [KB0722909] article in the HI Knowledge Base.