Create a Security Operations user-defined escalation group

Escalate a security incident to any group associated with the incident using Escalations.

Before you begin

Role required: sn_si.admin

Procedure

1. Navigate to All > Security Operations > Groups > Escalations.
2. Select New.
3. Fill in the fields on the form, as appropriate.

   Table 1. Escalations

   Field	Description
   Number	Escalation incident number (field is auto-generated).
   Initial group	Select group this security incident belongs to.
   Escalation group	Select group to escalate the security incident to.

   

4. Select Submit.
   An escalation group is available for all security incidents in the initial group. You can create multiple groups.