Get entitlement for a Security Operations product or application

The first step in installing a Security Operations application is to verify that the application or the product and its associated applications have valid ServiceNow entitlements.

Before you begin

Role required: admin

Individuals performing entitlement must have a Now Support account and have permission to request applications for the instances under consideration.

Note:

This process applies only to applications downloaded to production instances. If you are downloading applications to sub-production or development instances, it is not necessary to get entitlements. Proceed to Activate a ServiceNow Store application.

Procedure

1. Navigate to the ServiceNow Store.

   

2. Click Login and log in using your HI credentials.
3. Click the ServiceNow Products tab to view all available ServiceNow products.
   Integrations and other types of content are shown on the Certified Apps tab.

   

   Note:

   For the sake of this example, assume you’re acquiring entitlement for the Security Incident Response product.
4. Click the plus (+) sign next to the product name that you are getting entitlement to.
   All applications associated with the product you’re entitling are listed. When you have obtained entitlement to the core product, the applications listed under it are also entitled.

   Note:

   You can also click the product name to view more information about the product and its associated applications.

   

5. Click Opt-in to verify that you have entitlement to the product and the applications listed.
   You are prompted to read and accept the ServiceNow terms and conditions.
6. Select the check box and click Accept.
7. Notice that a check mark appears next to the product name and the Manage Entitlements button appears.

   

   The check mark indicates that you have subscribed to the product and its associated applications. It is time to manage your entitlements. This is a one-time process for this product and any other products you want to install in the future.

8. Optional: You can click Manage Entitlements to change the instances affected by the applications to which you are entitled.

   

9. After you have agreed to the ServiceNow Terms and Conditions and managed entitlements, you can entitle other products with a single click.

   

   Note:

   You are ready to activate the product.